I was attending a prep school reunion not far from Waterbury and booked a room at the Marriott Courtyard. It was not expensive, so I didn't expect much. But the accommodations had virtually all the comforts and amenities of a first class hotel: glass glasses in the room, a coffee maker, ice near ...
Check-in was behind 4 other people, who took a long time. The daughter, 5, of the only check-in staffer, was quite entertaining. But the wait was still 20 minutes. Other than the wait, everything was fine. Convenient location.
Checked in for the night. Hotel staff was quick and nice. They checked us in promptly. There is a non smoking policy at the hotel but the bathroom in our room smelled like cigarettes. Either the walls are thin or people were loud but i could hear the tv in another room on one side of the wall and ...
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Overall the Hotel itself is very nice and clean but we felt very underwhelmed about the service we received. We were under the impression that there was a complimentary shuttle to the XL center but apparently doesn't run on the weekends-we were able to find out from other guests that it was just a short walk-something the front desk should have mentioned when we were inquiring about the shuttle. Service was very slow in both the restaurant and lounge and we just felt like nobody went out of their way to make you feel welcome.
Liked the area and ease of finding from highway
Old hotel definitely needs upgrade .stained ceilings old rotted wood on door jambs .first room 2nd fl smoking was horrible but that was only available room. First fl non smoking room much better .staff very nice breakfast was very good although a little variety would be nice .same options every day.all in all not bad for the price
The room is nice. The breakfast buffet was okay - met but did not exceed expectation. The pool is small but did not have a lot of people during our stay. A good place for a family to stay.