Reserved a room with two queen beds but they gave us one queen. When I brought this to their attention they just said their is a pull out sofa and we are fully booked so we can’t switch you. So I spent $250 to stay at this hotel and didn’t even have a bed to sleep in.
Was ok I’d go again Staff was friendly Thankkkkkmm You
It was clean and the staff could’ve been a bit more respectful
Customer service was great! The only person I saw scowling was a housekeeping lady. The other housekeepers were awesome as well as the staff at the front desk
The pool and hot tub are great especially on Hot days!! They have an Amazing free hot breakfast included in the price of ur choozen nites stay.
The staff was extremely friendly and helpful especially considering that it was a very busy hotel. The room was clean. We were near the entrance so it was a little bit noisy in the hallway but we kept our air running to create "white noise," and that helped a lot. The breakfast was okay -- although there were fresh strawberries & blueberries that were yummy! The location of the hotel seemed a little "desolate" -- the only restaurants nearby were McDonald's and The Chowder Pot (we ate at both).
I live it it feels so comfortable my kids love it ❤️
Needs better management. Employees need more training. They depend on the manager too much and cannot answer questions. Internet and wifi phone service not stable - difficult if you are on business trip. Not very hospitable.
very friendly staff, especially the staff cleaning the rooms
I was plesantly surprised at how nice this hotel was - nice room, nice little gym, and close enough to dowtown. This was my first stay in Hartford and while I probably won’t ever go again, this hotel isn’t the reason for that - the city of Hartford just does’t offer enough to visit again. If you have to go to Hartford though, I would definitely suggest this hotel.
Did not like the way they did the check in with my credit card.. When I spoke to the so called GM about my problem se was very rude and then decided to hang up on me.
Good for your money, too old inside need more renovation
We enjoyed the comfortable room, the location of the hotel was ideal for going into Hartford.
Overall the stay wasn't bad. Food was just ok. Room very nice and clean. Reasonably priced. Staff was very accommodating but had some issues with the shuttle.
Everything was find but shuttle to concert venue was not available as advertised. Spent $20 on cab fare. other than that was a very nice property. Wishing they would have reimbursed me for cab fare. Linda King
This hotel was clean and reasonably priced. The staff was very friendly too. It wasn't that close to downtown though.
Moderately priced , clean and comfy, had a good nights sleep
Located in South Meadows, Best Western Hartford Hotel & Suites is within a few miles (5 km) of sights such as Webster Theater and Wethersfield Cove Park. This 129-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and first-run movies. Pillowtop beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and free toiletries. Sofa beds, refrigerators, and microwaves are other standard amenities.
Guests staying at Best Western Hartford Hotel & Suites enjoy a children's pool, a gym, and free WiFi in public areas. Free parking is available if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Reserved a room with two queen beds but they gave us one queen. When I brought this to their attention they just said their is a pull out sofa and we are fully booked so we can’t switch you. So I spent $250 to stay at this hotel and didn’t even have a bed to sleep in.
Was ok I’d go again Staff was friendly Thankkkkkmm You
Thank you for taking some time out of your busy schedule to share with us about your recent experience. I am happy that you found our property to your liking.
It was clean and the staff could’ve been a bit more respectful
Hello, Thank you for your feedback in regards to your recent stay at our property. I would certainly would like more feedback in regards to the staff being a bit more respectful. What issues did you come across your stay with us? Is there anyone in particular who was not respectful to you? We value and take our guests feedback seriously. We hope to hear from you soon. Have a great day.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a great day!
Customer service was great! The only person I saw scowling was a housekeeping lady. The other housekeepers were awesome as well as the staff at the front desk
Thank you for staying with us and for your feedback. We appreciate your business and hope that you come again. Have a great weekend!
The pool and hot tub are great especially on Hot days!! They have an Amazing free hot breakfast included in the price of ur choozen nites stay.
We are Happy That you enjoyed Your stay With us and we Hope to see you again.
The staff was extremely friendly and helpful especially considering that it was a very busy hotel. The room was clean. We were near the entrance so it was a little bit noisy in the hallway but we kept our air running to create "white noise," and that helped a lot. The breakfast was okay -- although there were fresh strawberries & blueberries that were yummy! The location of the hotel seemed a little "desolate" -- the only restaurants nearby were McDonald's and The Chowder Pot (we ate at both).
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Thanks for staying with us. We appreciate your feedback
We have mediated this issue directly with guest directly
I live it it feels so comfortable my kids love it ❤️
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Thank you so much for your feedback about your recent stay at our property. We value all of our guests and appreciate you for choosing to stay with us. We will look into the matter about the room, we are truly sorry for the inconvenience.