Skip to main content
Beginning of main content

Recent guest reviews

Beds were very comfortable, room was clean; staff were pleasant and helpful. Negatives: walls were thin enough that we could hear neighbors at a couple of points. Dryer was broken, which we only found out *after* washing clothes. No tissues in room. Not enough electrical outlets.

Smelled of marijuana immediately as we walked down the hall to get to the elevator. Receptionist indicated which elevator as he said we might get "stuck" in one that was malfunctioning. Refrigerator was broken. Walls did not block noise from the hall and neighboring room that were having loud sex. Fire truck showed up in middle of the night waking us up and we have no idea why.

Property was well maintained clean, and pool/fitness center were nice. Area is not great, but it is convenient to I-84 and I-91. Staff works hard and was very responsive. Breakfast was fine - had some hot items (eggs, sausage patty, pancake, potato) - sort of like a Hampton Inn. Price reasonable and room clean, halls and walls a little noisy on a Saturday night. Mattress comfortable.

Room is clean but the elevator is old and needs maintenance

Rundown

Reserved a room with two queen beds but they gave us one queen. When I brought this to their attention they just said their is a pull out sofa and we are fully booked so we can’t switch you. So I spent $250 to stay at this hotel and didn’t even have a bed to sleep in.

Was ok I’d go again Staff was friendly Thankkkkkmm You

It was clean and the staff could’ve been a bit more respectful

Customer service was great! The only person I saw scowling was a housekeeping lady. The other housekeepers were awesome as well as the staff at the front desk

The pool and hot tub are great especially on Hot days!! They have an Amazing free hot breakfast included in the price of ur choozen nites stay.

The staff was extremely friendly and helpful especially considering that it was a very busy hotel. The room was clean. We were near the entrance so it was a little bit noisy in the hallway but we kept our air running to create "white noise," and that helped a lot. The breakfast was okay -- although there were fresh strawberries & blueberries that were yummy! The location of the hotel seemed a little "desolate" -- the only restaurants nearby were McDonald's and The Chowder Pot (we ate at both).

I live it it feels so comfortable my kids love it ❤️

Needs better management. Employees need more training. They depend on the manager too much and cannot answer questions. Internet and wifi phone service not stable - difficult if you are on business trip. Not very hospitable.

very friendly staff, especially the staff cleaning the rooms

I was plesantly surprised at how nice this hotel was - nice room, nice little gym, and close enough to dowtown. This was my first stay in Hartford and while I probably won’t ever go again, this hotel isn’t the reason for that - the city of Hartford just does’t offer enough to visit again. If you have to go to Hartford though, I would definitely suggest this hotel.

Brainard Rd Hartford CT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in South Meadows within 2 miles (3 km) of Goodwin Park, Best Western Hartford Hotel & Suites is within a few miles (5 km) of Webster Theater. This 129-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and first-run movies. Pillowtop beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and free toiletries. Sofa beds, refrigerators, and microwaves are other standard amenities.


Property features

Best Western Hartford Hotel & Suites features a gym, free WiFi in public areas, and meeting rooms. Free parking is available if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Guest reviews for Best Western Hartford Hotel & Suites

Everyone (15) Couples (9) Business (4) Family (5) Friends (1)
3
Everyone

By on Mar 17, 2024

4
Family

Beds were very comfortable, room was clean; staff were pleasant and helpful. Negatives: walls were thin enough that we could hear neighbors at a couple of points. Dryer was broken, which we only found out *after* washing clothes. No tissues in room. Not enough electrical outlets.

By on Feb 17, 2024

Review comment responded on Mar 10, 2024

Thanks so much for your feedback.

4
Everyone

By on Feb 11, 2024

2
Everyone

Smelled of marijuana immediately as we walked down the hall to get to the elevator. Receptionist indicated which elevator as he said we might get "stuck" in one that was malfunctioning. Refrigerator was broken. Walls did not block noise from the hall and neighboring room that were having loud sex. Fire truck showed up in middle of the night waking us up and we have no idea why.

By on Nov 3, 2023

Review comment responded on Nov 13, 2023

We’re sorry to see we didn’t meet your expectations, we hope to be of better service on your next visit.

4
Family with small children

Property was well maintained clean, and pool/fitness center were nice. Area is not great, but it is convenient to I-84 and I-91. Staff works hard and was very responsive. Breakfast was fine - had some hot items (eggs, sausage patty, pancake, potato) - sort of like a Hampton Inn. Price reasonable and room clean, halls and walls a little noisy on a Saturday night. Mattress comfortable.

By , from Waltham on Sep 3, 2023

Review comment responded on Sep 22, 2023

Thank you so much for your review, we look forward to your next visit.

4
Everyone

Room is clean but the elevator is old and needs maintenance

By on Jul 5, 2023

2
Everyone

Rundown

By on Jun 4, 2023

Review comment responded on Jun 5, 2023

My apologies we were not able to live up to the expectations you deserve. I am very saddened to hear this. Thank you for giving us feedback to improve. Thank you for staying.

3
Friends

Reserved a room with two queen beds but they gave us one queen. When I brought this to their attention they just said their is a pull out sofa and we are fully booked so we can’t switch you. So I spent $250 to stay at this hotel and didn’t even have a bed to sleep in.

By on Jul 18, 2022

Review comment responded on Aug 15, 2022

Thank you so much for your feedback about your recent stay at our property. We value all of our guests and appreciate you for choosing to stay with us. We will look into the matter about the room, we are truly sorry for the inconvenience.

3
Everyone

Was ok I’d go again Staff was friendly Thankkkkkmm You

By on Feb 5, 2020

Review comment responded on Feb 6, 2020

Thank you for taking some time out of your busy schedule to share with us about your recent experience. I am happy that you found our property to your liking.

4
Partner Couples

It was clean and the staff could’ve been a bit more respectful

By on Feb 1, 2020

Review comment responded on Feb 2, 2020

Hello, Thank you for your feedback in regards to your recent stay at our property. I would certainly would like more feedback in regards to the staff being a bit more respectful. What issues did you come across your stay with us? Is there anyone in particular who was not respectful to you? We value and take our guests feedback seriously. We hope to hear from you soon. Have a great day.

Best Western Hartford Hotel & Suites

185 Brainard Rd, Hartford, CT 06114
url importing http://www.orbitz.com/Hartford-Hotels-Best-Western-Hartford-Hotel-&-Suites.h12156-p2.Hotel-Reviews
There was an error importing /Hartford-Hotels-Best-Western-Hartford-Hotel-&-Suites.h12156-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Hartford-Hotels-Best-Western-Hartford-Hotel-&-Suites.h12156-p2.Hotel-Reviews

Frequently asked questions