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Recent guest reviews

Customer service was great! The only person I saw scowling was a housekeeping lady. The other housekeepers were awesome as well as the staff at the front desk

The pool and hot tub are great especially on Hot days!! They have an Amazing free hot breakfast included in the price of ur choozen nites stay.

The staff was extremely friendly and helpful especially considering that it was a very busy hotel. The room was clean. We were near the entrance so it was a little bit noisy in the hallway but we kept our air running to create "white noise," and that helped a lot. The breakfast was okay -- although there were fresh strawberries & blueberries that were yummy! The location of the hotel seemed a little "desolate" -- the only restaurants nearby were McDonald's and The Chowder Pot (we ate at both).

I live it it feels so comfortable my kids love it ❤️

Needs better management. Employees need more training. They depend on the manager too much and cannot answer questions. Internet and wifi phone service not stable - difficult if you are on business trip. Not very hospitable.

very friendly staff, especially the staff cleaning the rooms

I was plesantly surprised at how nice this hotel was - nice room, nice little gym, and close enough to dowtown. This was my first stay in Hartford and while I probably won’t ever go again, this hotel isn’t the reason for that - the city of Hartford just does’t offer enough to visit again. If you have to go to Hartford though, I would definitely suggest this hotel.

Did not like the way they did the check in with my credit card.. When I spoke to the so called GM about my problem se was very rude and then decided to hang up on me.

Good for your money, too old inside need more renovation

We enjoyed the comfortable room, the location of the hotel was ideal for going into Hartford.

Overall the stay wasn't bad. Food was just ok. Room very nice and clean. Reasonably priced. Staff was very accommodating but had some issues with the shuttle.

Everything was find but shuttle to concert venue was not available as advertised. Spent $20 on cab fare. other than that was a very nice property. Wishing they would have reimbursed me for cab fare. Linda King

This hotel was clean and reasonably priced. The staff was very friendly too. It wasn't that close to downtown though.

Moderately priced , clean and comfy, had a good nights sleep

It was good. the hotel was under renovation but the room was excellent.

Very affordable, clean hotel, definitely worth the price, good location

The hotel is in renovation process inside and outside. Very noisy as we could hear everything in the bedroom. The windows don't close very well. Call before to find out if they are still renovating.

Brainard Rd Hartford CT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in South Meadows, Best Western Hartford Hotel & Suites is within a few miles (5 km) of popular sights such as Connecticut Convention Center and Trinity College. This 129-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

Best Western Hartford Hotel & Suites's 129 rooms are air-conditioned and provide sofa beds, microwaves, and refrigerators. Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and first-run movies. Pillowtop beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are also standard.


Property features

Guests staying at Best Western Hartford Hotel & Suites enjoy a children's pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Hartford Hotel & Suites

Everyone (9) Couples (13) Business (7) Family (8) Friends (2) Other (3)
5
Everyone

By on Nov 29, 2019

Review comment responded on Nov 29, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Have a great day!

4
Partner Couples Family

Customer service was great! The only person I saw scowling was a housekeeping lady. The other housekeepers were awesome as well as the staff at the front desk

By on Oct 25, 2019

Review comment responded on Oct 25, 2019

Thank you for staying with us and for your feedback. We appreciate your business and hope that you come again. Have a great weekend!

4
Partner Couples

The pool and hot tub are great especially on Hot days!! They have an Amazing free hot breakfast included in the price of ur choozen nites stay.

By on Aug 20, 2019

Review comment responded on Aug 22, 2019

We are Happy That you enjoyed Your stay With us and we Hope to see you again.

4
Partner Couples

The staff was extremely friendly and helpful especially considering that it was a very busy hotel. The room was clean. We were near the entrance so it was a little bit noisy in the hallway but we kept our air running to create "white noise," and that helped a lot. The breakfast was okay -- although there were fresh strawberries & blueberries that were yummy! The location of the hotel seemed a little "desolate" -- the only restaurants nearby were McDonald's and The Chowder Pot (we ate at both).

By on Jun 24, 2019

Review comment responded on Jun 26, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

3
Everyone

By on May 18, 2019

Review comment responded on May 19, 2019

Thanks for staying with us. We appreciate your feedback

1
Everyone

By on Apr 26, 2019

Review comment responded on May 3, 2019

We have mediated this issue directly with guest directly

5
Family Family

I live it it feels so comfortable my kids love it ❤️

By on Apr 24, 2019

Review comment responded on Apr 25, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

3
Everyone

Needs better management. Employees need more training. They depend on the manager too much and cannot answer questions. Internet and wifi phone service not stable - difficult if you are on business trip. Not very hospitable.

By on Oct 4, 2018

Review comment responded on Oct 24, 2018

Hello, I am truly saddened and sorry you did not enjoy your experience with us. We are training a new staff and you are 100% correct we need to get there quicker thank you for bringing this to my attention as without your feedback I would not have known. I hope you will give us another try. Thank you again.

5
Everyone

very friendly staff, especially the staff cleaning the rooms

By , from Ct on Sep 24, 2018

Review comment responded on Sep 24, 2018

Thank you that is what we love to hear at Best Western our goal is to always make the guest feel like its a home away from home.

5
Everyone

I was plesantly surprised at how nice this hotel was - nice room, nice little gym, and close enough to dowtown. This was my first stay in Hartford and while I probably won’t ever go again, this hotel isn’t the reason for that - the city of Hartford just does’t offer enough to visit again. If you have to go to Hartford though, I would definitely suggest this hotel.

By , from Connecticut on May 6, 2018

Review comment responded on May 14, 2018

Thank you for reviewing our hotel we appreciate you staying with us. My best, Lindsey

Best Western Hartford Hotel & Suites

185 Brainard Rd, Hartford, CT 06114
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