Property had roving packs of children and adults roaming around, partying, smoking pot everywhere and they were up all night. It was loud and dirty. They were in the pool at all hours. Check-in staff was awesome, however. Very friendly!
Old and tired property. Desperately needs a major renovation. Surprised they let this be called a Hilton. Condition is more like a 2* motel. They lock the front door at night so if you arrive at 10.30pm like I did, you may be waiting (apparently in a sketchy area) for a while until the front desk attendant finishes the prior guess to let you in. Totally unsafe for arriving guests. Scary place.
Nice view, and clean
Cleanliness was fine. Friendliness was fine. Food was not available, except for a few sandwiches, yogurt, etc. Lots of noise from 12:00am to 4:30 am or so. Guys yelling, laughing in the rooms and the hallway. The water in the pool was very, very cold, I was looking forward to be able to swim, but unfortunately couldn’t bare the water temperature. 😣
The room was non smoking but it smelled like someone smoked in there right before I got there. Also my bathroom tub has black mold in and around the tub. The room appeared to be clean. The property needs more up keep. I always stay at hiltons and this is the worst property, for as cleanliness, I have stayed at in the past 14 years.
The property was close to a show that we were seeing so that was good.
Needs improvement
No coffee or breakfast, wifi doesn't work. Very sad state for a Hilton Hotel
The counter in the bathroom was too small to allow for lotions and make up. The door had light from the hall showing through and I did not feel safe. I liked the idea of using the key card for the elevator,because that did made me feel safe. Thank you.
Great environmental and staff. Room was very comfortable.
Lady in front desk was so good to me... i will definitely come back...
The pool and hot tub needs a good scrubbing. The exterior windows need to be cleaned.
The location of the property was excellent. Check in was very slow, in particular at approximately 5:30 pm, two and a half hours after the scheduled check-in time due to the fact the hotel did not have enough clean rooms ready. We waited in line for almost 25 minutes since the staff was overwhelmed. When we were finally served, we had to agree to take a king bedroom for our three kids instead of the requested double or continue waiting. We were late for events we traveled to Hartford to attend. Friends in our group had sheets in their room that were not changed on the bed although the room was made up. Absolutely disgusting! Rooms seemed a little dated and old not entirely clean. Lobby men's bathroom was filthy. Sorry to be negative, it was a challenging stay.
Located in Downtown Hartford, Hilton Hartford is within a 5-minute walk of XL Center and within 15 minutes of other popular attractions like Connecticut Convention Center. This 3.5-star hotel welcomes guests with 393 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Hartford and also close to Xfinity Theatre and Hartford Hospital.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include MP3 docks, refrigerators, and coffee makers.
At Hilton Hartford, guests enjoy features like an indoor pool, a 24-hour gym, and a sauna. If you drive, self parking is USD 19.00 per night, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
Property had roving packs of children and adults roaming around, partying, smoking pot everywhere and they were up all night. It was loud and dirty. They were in the pool at all hours. Check-in staff was awesome, however. Very friendly!
Old and tired property. Desperately needs a major renovation. Surprised they let this be called a Hilton. Condition is more like a 2* motel. They lock the front door at night so if you arrive at 10.30pm like I did, you may be waiting (apparently in a sketchy area) for a while until the front desk attendant finishes the prior guess to let you in. Totally unsafe for arriving guests. Scary place.
Nice view, and clean
Cleanliness was fine. Friendliness was fine. Food was not available, except for a few sandwiches, yogurt, etc. Lots of noise from 12:00am to 4:30 am or so. Guys yelling, laughing in the rooms and the hallway. The water in the pool was very, very cold, I was looking forward to be able to swim, but unfortunately couldn’t bare the water temperature. 😣
The room was non smoking but it smelled like someone smoked in there right before I got there. Also my bathroom tub has black mold in and around the tub. The room appeared to be clean. The property needs more up keep. I always stay at hiltons and this is the worst property, for as cleanliness, I have stayed at in the past 14 years.
The property was close to a show that we were seeing so that was good.
Needs improvement
No coffee or breakfast, wifi doesn't work. Very sad state for a Hilton Hotel
