It was a nice place for the cost. Not the fanciest hotel but it was clean, the staff was very friendly and helpful, and they offered a nice free actual breakfast with views of Bushnell Park. I would definitely stay here again if I had to make a stop in Hartford.
The woman who checked us in was the best check in clerk I have every encountered. She was accommodating, gave excellent directions for parking and access to the building.
The staff was very friendly and helpful, but there were a number of unwelcomed surprises. First, the parking is private in an underground lot that you not only have to pay for but must sign in and get your keys before you're granted access. Even when you have your keys, the door lock system malfunctions and you have step out of your car to manage entry. Next, you cannot enter the hallways to your room from the stairwell. You can leave, but there is no way to unlock the door - even with a keycard - to get back in. Elevator is the only way to move around the interior of the building. Finally, the heating/AC unit in my room was outdated, worn looking and broken in many parts. The rooms were clean and this place is suitable for ONE night out on the town and a place to lay your head for an evening. However, if I return to Hartford, I will be paying the additional amount to be comfortable, safe, and satisfied with my accommodations.
I liked the convenience of this property to the Convention Center event we were attending. It had breakfast that we were unable to take advantage of but I believe it would have been a great perk to our stay. The onsite parking was handy but very tight spots!
Staff wasn't so friendly no bathroom tissue sheets were soiled i had to wait for there hours to check in.
Stay was terrible no towels in shower. Girlfriend had to blow drier to dry her self. I asked for towels
Very clean, simple room. Small dedicated parking garage. Breakfast buffet was a nice touch.
A very average room with one decent bed and one saggy one that slid off the frame.. the staff seemed to be exclusively"in training". The parking garage is nightmare inducing. Great location. Boutique hotel? False advertising!
Nothing it was nice. Ice bucket no ice machine. And u need a bar
Proximity to XL Center. View of the Capitol building was really nice.
Too many negatives unfortunately to put here. Except that staff was very nice
Located in Downtown Hartford within a 5-minute walk of XL Center, The Capitol Hotel, Ascend Hotel Collection is within a mile (2 km) of other popular attractions like Connecticut Convention Center. This 96-room, 3-star hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM.
40 -inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
Renovated in 2016, The Capitol Hotel, Ascend Hotel Collection offers a 24-hour gym, free WiFi in public areas, and coffee in a common area. Self parking is available for USD 15.00 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include an arcade/game room, express check-out, and free newspapers.
It was a nice place for the cost. Not the fanciest hotel but it was clean, the staff was very friendly and helpful, and they offered a nice free actual breakfast with views of Bushnell Park. I would definitely stay here again if I had to make a stop in Hartford.
The woman who checked us in was the best check in clerk I have every encountered. She was accommodating, gave excellent directions for parking and access to the building.
Thank you Jacqueline for taking your time to write us a review. I am so glad to hear you received such great service from our front desk agent. I will be sure to share this with them. We all hope to welcome you back soon.
The staff was very friendly and helpful, but there were a number of unwelcomed surprises. First, the parking is private in an underground lot that you not only have to pay for but must sign in and get your keys before you're granted access. Even when you have your keys, the door lock system malfunctions and you have step out of your car to manage entry. Next, you cannot enter the hallways to your room from the stairwell. You can leave, but there is no way to unlock the door - even with a keycard - to get back in. Elevator is the only way to move around the interior of the building. Finally, the heating/AC unit in my room was outdated, worn looking and broken in many parts. The rooms were clean and this place is suitable for ONE night out on the town and a place to lay your head for an evening. However, if I return to Hartford, I will be paying the additional amount to be comfortable, safe, and satisfied with my accommodations.
Thank you for your review Michael. I am so sorry to hear about the troubles you experienced during your stay with us. We will address these concerns with our maintenance team. We all hope you will give us another chance in the future.
I liked the convenience of this property to the Convention Center event we were attending. It had breakfast that we were unable to take advantage of but I believe it would have been a great perk to our stay. The onsite parking was handy but very tight spots!
Thank you, Colette, for taking the time to leave a rating. We're so happy to see that you enjoyed our close proximity to the Convention Center and the downtown area attractions. We can't wait to host you again the next time you're in Hartford!
Staff wasn't so friendly no bathroom tissue sheets were soiled i had to wait for there hours to check in.
Dear Roger, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ryan General Manager The Capitol Hotel
Stay was terrible no towels in shower. Girlfriend had to blow drier to dry her self. I asked for towels
Dear Guest, Thank you for taking the time to leave feedback about your recent stay. I'm extremely sorry that no towels were brought to your room when request. I hope that we can have you back as our guest again soon to show you that this is not a common experience for us.
Very clean, simple room. Small dedicated parking garage. Breakfast buffet was a nice touch.
Dear Valued Guest, Thank you for choosing the Capitol Hotel. We're happy to hear you had a pleasant stay and hope to have another opportunity to welcome you soon. Warmest Regards, The Capitol Hotel Team
A very average room with one decent bed and one saggy one that slid off the frame.. the staff seemed to be exclusively"in training". The parking garage is nightmare inducing. Great location. Boutique hotel? False advertising!
Hi, Fay Thank you for being our guest and for taking the time to share your stay experience. I appreciate your honest feedback and regret we failed to provide you with a better stay. We will certainly investigate the bed situation and address it asap. We strive everyday to provide our guests with a relaxing and enjoyable stay and will your feedback will help us to improve. The next time your travels bring you to Hartford, we'd love another chance to welcome you. Your in hospitality Scott McKay General Manager
appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection
Nothing it was nice. Ice bucket no ice machine. And u need a bar
I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the experiences our guests have at our hotels. Guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection
Thank you Colette! I am so happy to hear you enjoyed your stay with us. We all hope to welcome you back soon.