Tub was clogged, phone was defective, heat in the room did not work, streaming did not work.
Location was good, Covid rules not followed, 2 of 3 elevators not in derive
near downtown/Yale
Perfect location and parking for my diesel Ford pick up.
Liked being so close to bars & restaurants.
Part of my stay was to eat dinner at the restaurant on the 19 floor but it was closed for construction,would of been nice if they put that on the web site before I paid for the room.but still was a nice stay
Pretty run down place. Coffee shop is open sporadically
Our bed was supposed to be queen but was definitely full. Plus the toilet did not flush properly.
It was a very quiet room with a great view of the city. Conveniently located in the middle of downtown.
The OMNI has a nice lounge with a great view. It’s also centrally located. But why was it 3x the price of any other standard hotel in the area? The service was fine (not excellent) and the rooms and the shared spaces were dated and dirty feeling. We were a party of three but they didn’t offer us a cot or even an extra towel. Not the luxury experience I was expecting. Plus they don’t validate parking! Come on.
Located in Downtown New Haven, Omni New Haven Hotel at Yale is adjacent to New Haven Green and within a 5-minute walk of other popular sights like Yale University. This 306-room, 4-star hotel welcomes guests with conveniences like 2 restaurants, a bar/lounge, and a 24-hour gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with to-go breakfast, available for a fee from 6:00 AM to 11:00 AM.
All 306 rooms provide coffee makers, safes, and phones. Guests can expect to find WiFi and 49-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards, desks, and wardrobes or closets.
Omni New Haven Hotel at Yale features a 24-hour gym, free WiFi in public areas, and conference space. Parking is available for USD 23 per day (USD 29 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a business center, express check-out, and a porter/bellhop.
Tub was clogged, phone was defective, heat in the room did not work, streaming did not work.
Location was good, Covid rules not followed, 2 of 3 elevators not in derive
near downtown/Yale
Thank you for your kind response ! Our staff works hard and will greatly appreciate it.
Perfect location and parking for my diesel Ford pick up.
Liked being so close to bars & restaurants.
Thank you for your kind response. Our staff works hard and greatly appreciates it.
Part of my stay was to eat dinner at the restaurant on the 19 floor but it was closed for construction,would of been nice if they put that on the web site before I paid for the room.but still was a nice stay
Thank you for staying with us! We apologize that you were not able to dine in our restaurant. We had to close due to Covid restrictions, so we took this time to make some updates and improvements. We hope to see you again when we re-open our new and improved John Davenports Restaurant and Bar 19!
Good Afternoon, Thank you for taking the time to provide feedback regarding your recent stay at the Omni New Haven Hotel at Yale! We always strive to provide our guests with a 5/5 experience and we are thrilled that we were able to make a great impression for your stay. Please let us know if there is anything we may do to further enhance your experience. We thank you for your feedback, and hope to see you again soon! Best Regards, Michelle Altvater Front Office Manager 203-974-6815
Thank You for staying with us at the Omni New Haven at Yale and taking your time answering the survey questions provided to give us a better understanding of areas of improvement for our hotel and rooms. I wanted to follow up regarding your most recent stay with us. I wanted to apologize regarding your stay as we did not meet all expectations and standards. I will do a follow up with the team to ensure everything is corrected to ensure all guest enjoys their stay at the Omni New Haven. Please let me know if you have any questions regarding the hotel or the surrounding area. I am always here to assist with any questions and please don’t hesitate to utilize me as your main hotel contact if you return in the future.