Short staffed. Nobody at front desk upon arrival (~8pm), clerk appeared to be conducting maintenance check. No towels in the room, had to get from front desk. No towels available for the pool, front desk clerk said she wouldn't be able to do another load of towels. Seems like front desk clerk was also serving as housekeeping, laundry, and maintenance.
It was nice
No staff had a mask on . My bathroom was dirty and there was things broken in there the outlet was broken in the bathroom with cords that u can clearly see
The staff was amazing and very attentive. However, the room had a connecting door that was unlocked and made us concerned the neighbors could just walk into our room. Upon checking the door, the neighbors were startled and we could hear them crystal clear. Remained coughing all night long, keeping us from sleeping soundly.
The rooms are nice. The pool said it was opened until 10pm, we were heading down around 7:45 and were told the pool was closing at 8. They should update their signs if they are incorrect. The toilet wouldn’t flush and we called to the front desk and was told to come grab a plunger ourselves. Other than those two incidents it was a nice stay. I would stay again.
Although it looks like it was an old motel I like the way they kept the original building
My main problem was that you can hear everyone and everyone can hear you... stained bed sheets, mats beside the bes were unvacumed, mirrors had smudges all over them, and we got to the room and there was trash still in the bathroom trash bin. Lets just leave it at those. I checked in at 7 and left at 8:30 because i had enough.
The hotel was a bit outdated and the staff was not alway attentive. I made a request for pillows and blankets and they never came.
Ramada by Wyndham Windsor Locks is located 2.3 mi (3.7 km) from Oliver Ellsworth Homestead and within a 10-minute drive of Broad Brook Brewing. This 120-room hotel has an indoor pool, a 24-hour gym, and free in-room WiFi.
Guests can expect free WiFi and flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls are also standard. Housekeeping is available on request.
At Ramada by Wyndham Windsor Locks, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a conference center, a business center, and express check-in.
Short staffed. Nobody at front desk upon arrival (~8pm), clerk appeared to be conducting maintenance check. No towels in the room, had to get from front desk. No towels available for the pool, front desk clerk said she wouldn't be able to do another load of towels. Seems like front desk clerk was also serving as housekeeping, laundry, and maintenance.
It was nice
No staff had a mask on . My bathroom was dirty and there was things broken in there the outlet was broken in the bathroom with cords that u can clearly see
Dear Valued Guest, I'm sorry to hear that your stay was not up to standard and appreciate the time you took to let us know. Your concerns will be looked into. Please note that your safety especially in these time are very important to us. Thankfully,
The staff was amazing and very attentive. However, the room had a connecting door that was unlocked and made us concerned the neighbors could just walk into our room. Upon checking the door, the neighbors were startled and we could hear them crystal clear. Remained coughing all night long, keeping us from sleeping soundly.
Thank you for taking time to let us know how your stay was. Here at the Ramada Windsor Locks our guest safety is taken very seriously and that is why the connecting doors can only open from inside their specific room. Thankfully,
The rooms are nice. The pool said it was opened until 10pm, we were heading down around 7:45 and were told the pool was closing at 8. They should update their signs if they are incorrect. The toilet wouldn’t flush and we called to the front desk and was told to come grab a plunger ourselves. Other than those two incidents it was a nice stay. I would stay again.
Hi, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Windsor Locks. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, com
Although it looks like it was an old motel I like the way they kept the original building
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Windsor Locks. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Jalen French Front Office Manager Ramada by Wyndham
My main problem was that you can hear everyone and everyone can hear you... stained bed sheets, mats beside the bes were unvacumed, mirrors had smudges all over them, and we got to the room and there was trash still in the bathroom trash bin. Lets just leave it at those. I checked in at 7 and left at 8:30 because i had enough.
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Windsor Locks. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Dear Valued Guest, We appreciate you taking the time to let us know how your stay went. Looking forward seeing you in the future. Thankfully,