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Our reservation was not honored!! We called to confirm your clerk said on at least 2 occasions that there were no problems and when we arrived tired and wanting to get sleep before a 6:00 am flight that we should be pleased that his boss or owner had secured a room for us at another hotel. Needless to say I am and my wife is extremely unhappy with your hotel!!!
After booking a room weeks in advance, and calling to confirm, we arrived to find our room had been double-booked. Owner “graciously” (per staff) paid for a room in another hotel. As we had no other choice (out of state, rental car returned), we had to take this other hotel, which was not clean, and further from the airport. Unacceptable. Very disappointed, especially at the end of a long trip.
Good location near airport and easy access to get on I91.
While the gentleman who checked me in was nice, and i appreciated the airport pick up and drop-off, I was quite appalled at how unclean my hotel room was. Where to start? The couch had stains and crumbs all over it. While brushing my teeth i noticed the under sides of the sink weren't clean and it was absolutely disgusting. I almost vomited just looking at whatever it was. When getting into the bed, I pulled the blanket over and there was someone else hair all over it . The pillow case had obvious stains. All of this made for an uncomfortable night. I normally would have complained right away to the front desk but I checked in at midnight due to a late flight and I didn't know what they could do for me in a timely manner. From a quick glance the room looked like it would be clean, but its all in the details. I would not stay here again.
Great spot for staying close to the airport. Front desk staff was very helpful and professional.
everything was excellent.. even when it was other events in the hotel.... the staff made you feel welcome and relaxed
Friendly, welcoming front desk staff. This location worked well for my needs.
Very comfortable place, very convenient location close to the airport
Great hotel. Close to the car rental and airport. Wonderful staff and they have a well stocked pantry forblate night snacks.
The location couldn't be better if you want to be close to BDL. The rooms are nice, but not really "suites". There's no door between the spaces and only one TV. The bed and pull out are very comfortable, but the outside noise is a significant problem. We were constantly woken by noise from the drive through next door. Also, the thermostat just doesn't work. It's cold next to the blower and meltingly hot on the other side of the room.
The room was clean and comfortable. The hotel staff were very friendly.
We stayed here for a weekend. It was very clean and the staff was great.
We had a quick, one night stay because we had to leave at 4:00 am to catch a flight. The staff made sure there was coffee for us, specially interrupting the brew cycle to get us a couple of cups, helped with a return reservation special request, and were genuinely pleasant.
Comfortable and clean friendly and efficient staff. Pool just ok.
I only have good things to say about our stay. The room had a nice layout with 2 Queen beds, a living area with a microwave and refrigerator separate, behind a divider. The bathroom was split into a small commode area with its own sink, then another separate shower and sink. Made getting ready easier. Great staff, friendly shuttle drivers, good breakfast. And very clean!
We just stayed for one night. It is very close to the airport, but we did not hear any planes during the night. They have free shuttle to the airport, just let the front clerk know what time. The shuttle leaves every 30 minutes , 24hrs a day. The staff are very friendly.
Excellent staff. Sherry is amazing. She does it all and needs a raise. Will stay there again
Springhill Suites Marriott Airport places you within a 15-minute drive of popular attractions such as Six Flags New England and Xfinity Theatre. This 3-star hotel has 119 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is served each morning from 6:30 AM to 9 AM.
All 119 air-conditioned accommodations feature sitting areas. Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include sofa beds, microwaves, and refrigerators.
At Springhill Suites Marriott Airport, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.