First night, 3 of us in a renovated king suite. Shower would not get even as warm as the room air. No linens for pull out. Requested linens, none came. Told front desk about no hot water in the am, maintenance came up turned on the shower said they would be back. He headed out for the day and told front desk we were leaving and shower was still not fixed, running,waiting for maintenance. I book a second room due to the horrid pull out bed.12 hrs later, we come back and shower was left on the entire time, still no hot water. No hot water in any of the rooms apparently by design. The put new shower knows in and only allow it to turn 1/4 of the way. Pool was not heated, shower in Pool cold. No restroom in the pool area. I was told they would credit me back something but that never happened. They did not seem to care that the guests were unhappy. There were public hairs in the bathroom, makeup on pillowcase. Just sad. Wish they cared about their guests.