The room was not cleaned before our booking. No toiletries were available. The previous guests opened containers were still in the fridge.
It was great for a quick overnight trip
Nice hotel and friendly staff.
everything n everyone was great
I'm assuming that under different circumstances (COVID), it might have been better but the girl running the front desk was extremely nasty and rude. We had 2 rooms and one of the rooms had what appeared to be blood splatter on the bathroom door but to make us feel better we assumed a child had sprayed something on it?! Went down for breakfast at 8:30 and the same girl was working that checked us in and was being just as rude to the person trying to check in. Unfortunately, that same girl was also in charge of the coffee and there would NOT be any coffee served until she was ready. Waited a while then took my grandson swimming and figured I'd go back in a little bit for coffee etc. but it was then 8:55 and breakfast was all but picked up.
The pool was dirty an every sanitize station was empty.
Nice large, clean, comfortable room and bath, great cable, great climate setting, thoroughly enjoyed all aspects of the stay
C
comfortable stay, friendly staff, local to my work
The hotel was clean, quiet & comfortable for our overnight stay. The simple breakfast which was included was what we expected, fine, but nothing to write home about. The staff was pleasant & helpful, and responded politely to our needs.
Well, i booked for the pool. But when i went to check it out, first thing i saw was a spider floating it it. Next thing was some hair in the water. So that was a hard pass.
two queen beds in the room we had -208- was too much the sides of the beds near the wall did not have enough room
The bathroom had one small vanity not even enough room for one person to place toothpaste, toothbrush and cosmetics. No room to place things for after showering. Breakfast was good but not free cause they charge you an additional one night stay which I didn’t understand ($175.00) to be exact. Not very clean, but didn’t smell bad. Not a return customer.
Nice location enjoyed breakfast too. Recomnend to friends Good room
I liked the location, and also the Waxy O'Connors restaurant.
Best Western Plus New Englander places you within a 10-minute drive of popular sights such as Tufts University and Assembly Row. This 99-room hotel has conveniences like a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at Sam Walkers, the hotel's onsite restaurant.
Best Western Plus New Englander's 99 rooms provide refrigerators, coffee makers, and free local calls. 27-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
At Best Western Plus New Englander, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include express check-out, an ATM, and a TV in a common area.
The room was not cleaned before our booking. No toiletries were available. The previous guests opened containers were still in the fridge.
It was great for a quick overnight trip
Thank you for being our guest! We look forward to seeing you again in the future!
Nice hotel and friendly staff.
Hi! Thank you for taking the time to share your comments regarding your stay! Our Team greatly appreciates the feedback! Until we see you again! Thank you,
everything n everyone was great
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed stay with us we look forward to your next stay.
I'm assuming that under different circumstances (COVID), it might have been better but the girl running the front desk was extremely nasty and rude. We had 2 rooms and one of the rooms had what appeared to be blood splatter on the bathroom door but to make us feel better we assumed a child had sprayed something on it?! Went down for breakfast at 8:30 and the same girl was working that checked us in and was being just as rude to the person trying to check in. Unfortunately, that same girl was also in charge of the coffee and there would NOT be any coffee served until she was ready. Waited a while then took my grandson swimming and figured I'd go back in a little bit for coffee etc. but it was then 8:55 and breakfast was all but picked up.
Thank you for taking the time to share your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations your comfort is important and we truly regret any inconveniences you experienced during your stay. We will address your comments with our staff and work to improve.
The pool was dirty an every sanitize station was empty.
We would like to thank you for your feedback. We will address your concerns. We strive for our guests to enjoy their stay here with us.
Nice large, clean, comfortable room and bath, great cable, great climate setting, thoroughly enjoyed all aspects of the stay
Thank You for your feedback! We are delighted to know that you enjoyed your stay!
C
Thank You for your feedback! We hope to see you again!
comfortable stay, friendly staff, local to my work
Thank you for taking the time to share your comments. Stay safe and healthy
Your rating means everything to us, thank you! We look forward to welcoming you back.
Dear Guest We would like to thank you for your feedback. We apologize for any issues you had during your stay. We strive for all of our guests to have a good stay with us.