Residence Inn by Marriott Billings3.0 out of 5.0
Recent guest reviews
Several members of my family met here for a weekend. The rooms were very comfortable with lots of space for everyone to eat, play games or just to rest.It was close to shopping and other attractions such as movies, casinos, etc.
Excellent customer service from front desk to room cleaning to breakfast service and maintenance. Friendly staff. Comfortable beds. Convenient to Hwy and retail areas of the West End. Additional social evening activities, too.
I was in town for about a week for work and it was nice to come back to a room that didn't feel like a typical hotel room. It's tucked off the main streets so it's quiet. The staff was friendly and my colleagues and I enjoyed the social. I'll definitely be back.
I thought that this was a nice property, although a bit hidden behind a Home Depot. Spacious room, with decent decor. But, I banged my head on the lamp over the small kitchen table. When the rooms are eventually re-done, change the lamp or it's location. They used real flatware, not plastic-ware in the breakfast room. Also real dishes.Yeah! Decent food selections. The carpet needs shampooing or replacement. A good choice in West Billings.
We've always had very good experiences at Residence Inn but this time it was just OK. The Front Desk staff were great...friendly and helpful. Our main complaint was the room and the noise. I think they put us next to a mechanical room because all night noises would come on and off. Then there was the microwave that sounded like a jet engine preparing for take-off and the fridge that didn't want to be outdone. On the plus side, the pool area was perfect...large pool, nice hot tub, all clean and well-maintained. The free breakfast is what you'd expect--scrambled eggs, sausage, waffles, yogurts, etc. The woman who staffed the breakfast area was EXCELLENT. Very friendly and always helpful. If I was going back to Billings I would probably check other hotels or at least ask for a better room.
Have you ever been to a hotel where the bed does not get made and the tissue dispenser is not refilled even when the empty box is left in a prominent place to attract housekeepings attention? Well, if you would like that experience, stay at the Residence Inn in Billings. Since we are Marriott Platinum members we stayed at this hotel when it was new when visiting relatives. It used to be a nice place to stay--well maintained and tidy. Not any more. The beds do not get made, the towels and supplies don't get replenished properly, and the dishes (if any are used) don't get removed from where they were left. All in all, a very disappointing experience. This is the second time we have stayed at the property recently and both times we experienced the same problem. Last time, the toilet didn't work and water was luke warm and never got hot. It is unclear whether the management changed, or if this is a franchise property that got sold. Whatever the reason for the change in service, we won't risk it again.
The rooms are very spacious and nice. I love their curved couches in their living room area. Additionally, they always have a great breakfast and the staff is outstanding! On one occasion, my daughter got really sick and vomitted all over the place/bed etc. and the head of the cleaning staff was so wonderful about the whole thing. Everything on the bed had to be changed out along with the carpet shampood and she was just concerned about my daughter. I love the staff here. Furthermore, they are very dog friendly!
We have stayed in Residence Inns often (we like the extra space and the kitchen), and this was a very good one. The staff was terrific -- giving us very good directions to local attractions and restaurants. And the breakfast manager even showed me how to use the waffle iron! We used AAA-guide directions, and had a little difficulty finding the Residence Inn, but once we knew our way around it was easier.
But our shower had only luke warm water. Given that it was late we assumed nothing could be done, and went with it. We left early and got a take-away breakfast from eh nice lady putting out the real food.
We like residence inn because of the complimentary breakfast and evening reception; both were good at this location. Betty who works the free reception is a lovely and fun lady. The hotel and our room were quite clean and comfortable. We wouldn't hesitate to stay here again if driving through the area.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Residence Inn by Marriott Billings places you within a mile (2 km) of Skypoint and Billings Depot. This 92-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. In the mountains, the hotel is also close to Alberta Bair Theater and Yellowstone Art Museum.
Start your day off right with a free buffet breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 92 air-conditioned accommodations feature kitchenettes and space to spread out with living rooms and dining areas. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.
Guests of Residence Inn by Marriott Billings have access to an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 219 reviews