Lower dresser drawer would not remain closed. Damage to refrigerator door components
Easy stay
Staff is very friendly. Breakfast is excellent. The person in charge was in the dining area to make sure everything was good. Hotel needs renovation as it shows old carpets and bathrooms. Other than that, it is very clean.
Property was dirty. Same drink spill by side door the whole time we stayed there.
One of the agents at the counter was rude, check in was late and there was no offer of compensation or apology, the mask mandate posted and document you had to sign were not enforced and management was unprofessional and dismissive.
Pretty Clean. Staff was friendly. Location is not bad.
Clerk at the night desk was very helpful and made sure I had everything I needed. The room was clean and comfortable.
Hair was left in the bathroom from previous guest.
We got here after 9pm and are departing in the early morning. Only disappointment was the breakfast. Packaged muffins and granola bars are not my idea of a continental breakfast. No fruit or juices. Just carbs.
We chose this hotel because it was close to Metra Park and the State Fair--- only a couple exits away!
First time at an Extended Stay America. Didn't need extended stay, but it fit my budget to stay one night. Now that I've seen a room, I'll be more likely to look for one in the future. I like the idea that it's comparable to a standard room but with cooking and full-sized refrigerator available. Very quiet room.
Nice hotel close to the interstate. Everything was clean and the rooms very tidy and useful.
I called and requested a pet friendly room. The gal I talked to on the phone was very, very nice but did not say one word about an additional $25 a day pet fee. When I arrived a different gal was at the desk and anxious to get off work. When she presented me with the paper to sign authorizing the additional $25 a day pet fee, I said "no". She did not act professional and was peaved that I was taking up her time. I ended up canceling my stay.
When I first checked in they gave me a room that already had somebody in it. Then the second room smell like paint but I just dealt with it it was Dusty and not clean very well I would not recommend any of my family or friends to stay out this one
Extended Stay America Suites Billings West End places you within 2 miles (3 km) of Norm Schoenthal Island and Riverfront Park. This 104-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast offered each morning.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, MP3 docks, and refrigerators are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Billings West End features free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Lower dresser drawer would not remain closed. Damage to refrigerator door components
Easy stay
Staff is very friendly. Breakfast is excellent. The person in charge was in the dining area to make sure everything was good. Hotel needs renovation as it shows old carpets and bathrooms. Other than that, it is very clean.
Property was dirty. Same drink spill by side door the whole time we stayed there.
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
One of the agents at the counter was rude, check in was late and there was no offer of compensation or apology, the mask mandate posted and document you had to sign were not enforced and management was unprofessional and dismissive.
Tracy, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate individuals to ensure a better outcome in the near future. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Pretty Clean. Staff was friendly. Location is not bad.
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and our location. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Dear Douglas, thank you for your valuable feedback. We apologize for the issue you faced with the drawer in your room. Our front desk is always happy to help make your stay as comfortable as possible. Thank you for spending time with us in the city, and we wish you safe travels to your next destination.Sincerely,Hotel Management