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Best Western Plus Clocktower Inn

2.5 out of 5.0

Recent guest reviews

Stay here every time in Billings, usually 3-4 per year

The hotel staff was friendly and helpful. The pool was clean and the area was private and nice, but the water did not feel heated (very cold!) and there is no hot tub to warm up. The room was comfortable and nicely updated; the beds were extremely comfortable. The carpets were somewhat stained with normal traffic use but definitely need to be cleaned or replaced. The hotel is downtown, which has great access perks to fun restaurants and shops, but it can be quite noisy with outside traffic and people coming and going outside the room (use earplugs or leave the fan running). The free breakfast at Stella's was absolutely delicious and convenient! Overall, it was a nice stay and a central location in Billings.

Good price, great location, friendly staff. We desperatley needed a hotel after a horrible storm/driving experience...hotel was a huge relief after just choosing at random!!

Friendly staff, quiet rooms, and fantastic free breakfast at Stella's.

The staff was extremely friendly, but when I booked the hotel I did so based largely on the photo of what looked to be a nice, new hotel. What I found was an old hotel that was under construction, in a crappy part of town, with terrible parking. Not impressed at all, and I definitely will not stay here again.

Excellent value, great location. The osso buCo at Jake's is great.

The room was okay but the pool was not clean. Very dirty pool.

Awesome location, walking distance to shopping downtown. Rooms are decorated with Rocky Mountain photos and décor.

Don't let the outside look of the hotel sway you from staying there! Rooms are up-to-date and CLEAN! Staff was fabulous and you can walk to downtown. Would stay there again!

Hotel is located close to fine dining, entertainment and meeting location

Room was better than anticipated, clean and well-appointed. Staff was pleasant. Muffins, juice, fruit and coffee were available, although not advertised. Billings attractive downtown shops and amenities are within walking distance. Stella's adjoining restaurant is fabulous.Downside is exterior entrance and a bit noisy.

Booked this hotel close to airport because we were flying out early. The guy at the desk was great, very hospitable. The room was very nice, the only thing was the carpet had stains... Definetely a bargain and slept well.

Their airport van service was prompt, friendly and efficient - always on time! Our room was a suite, complete with 2 separate rooms,2 bathrooms, a pullout couch and a full kitchen. Newly renovated and beautifully cleaned. The staff was friendly and helpful. My only suggestion for improvement would be that sheets for the pullout couch were not in the room...we had to request a set, and then make the bed ourselves. Not that it was a big deal, but after a full day of traveling, making a bed at 11:00 at night was one thing I didn't really want to deal with. But, the sheets were delivered quickly, so I can't complain too much. Overall, we were very happy, and will definitely recommend this hotel to anyone traveling to Billings!

Good value for business travel. Comfortable accommodations relatively close to destination.

Had what we needed and the fitness room is one of the better that I have been to. Clean comfortable room and TV are pretty large. Definitely recommend this place!

The pillow top king bed and the fluffy pillow were SO COMFORTABLE. I slept like a baby even when I could hear the t.v. in the room next door (we had a connecting door that broke the sound-proofing). I loved the room, the bed especially, and the fact that the hotel is set up like a fort. You have to have a key card to access the rooms that are upstairs from the parking garage. The two stories have patios that surround a gorgeous pool area. The neighborhood is a tad iffy, but I am told all of downtown Billings is that way, and I never felt unsafe. At night the garage is SO WELL LIT that not even a mouse could hide in a corner, so I didn't feel worried walking to and from my car, or coming back late. I will DEFINITELY stay here again next time I go to Billings.

Really enjoyed this hotel! Great location in the city.great room and staff.

I was very impressed with the Clock Tower Inn. The rooms were very comfortable, Stella's Restaurant was fabulous, and the staff there is very accommodating and nice. I stay there every time I go to Billings and wouldn't think of staying anywhere else. It's close to my son's house and shopping in downtown Billings.

The rooms were decent, but it was hard to find any vending machines. Good experience, but not great.

This is a very nice place to stay and will stay there next time I'm in town. They are in the process of remodeling so the accommodations will get that much better.

2511 1st Ave N Billings MT

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Billings Depot, Best Western Plus Clocktower Inn is within a 15-minute stroll of Skypoint. This 126-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Yellowstone Art Museum and Alberta Bair Theater are a short walk away.


Dining

Free breakfast is included with your stay. Enjoy a leisurely bite to eat at Stella Kitchen and Bakery, the hotel's onsite restaurant.


Rooms

All 126 air-conditioned rooms feature refrigerators, coffee makers, and free local calls. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests staying at Best Western Plus Clocktower Inn enjoy an outdoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 4

Guest reviews for Best Western Plus Clocktower Inn

Everyone (4) Couples (24) Business (7) Family (14) Other (7) Friends (5)
4

nice location

Everyone

Stay here every time in Billings, usually 3-4 per year

By on May 29, 2017

Review comment responded on Jun 7, 2017

We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you continue to enjoy your stays with us. We appreciate your comments and are looking forward to your next visit. 

4

nice hotel, convenient location, great breakfast

Families

The hotel staff was friendly and helpful. The pool was clean and the area was private and nice, but the water did not feel heated (very cold!) and there is no hot tub to warm up. The room was comfortable and nicely updated; the beds were extremely comfortable. The carpets were somewhat stained with normal traffic use but definitely need to be cleaned or replaced. The hotel is downtown, which has great access perks to fun restaurants and shops, but it can be quite noisy with outside traffic and people coming and going outside the room (use earplugs or leave the fan running). The free breakfast at Stella's was absolutely delicious and convenient! Overall, it was a nice stay and a central location in Billings.

By , from Montana on Aug 17, 2016

Review comment responded on Aug 24, 2016

Your business is very important to us and we value your feedback. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5

good stuff

Everyone

Good price, great location, friendly staff. We desperatley needed a hotel after a horrible storm/driving experience...hotel was a huge relief after just choosing at random!!

By on Aug 11, 2016

Review comment responded on Aug 15, 2016

You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

4

very nice stay

Everyone

Friendly staff, quiet rooms, and fantastic free breakfast at Stella's.

By , from Frederick, CO on Jul 11, 2016

Review comment responded on Jul 14, 2016

Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

2

not like the photo

Everyone

The staff was extremely friendly, but when I booked the hotel I did so based largely on the photo of what looked to be a nice, new hotel. What I found was an old hotel that was under construction, in a crappy part of town, with terrible parking. Not impressed at all, and I definitely will not stay here again.

By , from Dallas, TX on Apr 2, 2016

Review comment responded on Apr 11, 2016

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4

excellent

Singles

Excellent value, great location. The osso buCo at Jake's is great.

By on Dec 22, 2015

3

ok room, not pool

GetawayWithFriends

The room was okay but the pool was not clean. Very dirty pool.

By on Aug 16, 2015

5

weekend getaway to attend pbr event

Families

Awesome location, walking distance to shopping downtown. Rooms are decorated with Rocky Mountain photos and décor.

By on Apr 22, 2015

5

great place!

Couples

Don't let the outside look of the hotel sway you from staying there! Rooms are up-to-date and CLEAN! Staff was fabulous and you can walk to downtown. Would stay there again!

By on Feb 4, 2015

4

meeting in town

Couples

Hotel is located close to fine dining, entertainment and meeting location

By on Jan 26, 2015