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Best Western Plus Kelly Inn & Suites

2.5 out of 5.0

Recent guest reviews

I did an overnight trip here with my daughter so we could spend some time together, hanging out in Billings, swimming in the pool, and just enjoying some one on one time. I called and asked if we could check in about 1 to 1 1/2 hours early and they said they would make it work. When we checked into our room we had a personal welcome message, addressed to me, from the house keeping. It was a nice touch that I've never encountered before. The staff during breakfast were alert and helpful and did a great job keeping things stocked as the hotel had a large crowd from what we think was a wedding party. The room was clean and comfortable and we slept well. We enjoyed our stay and would recommend this place to anyone.

I really enjoyed the atmosphere of this hotel - somewhat rustic with moose and bear decorations everywhere. Although we weren't prepared for a pool visit, I really wish we had been because the mini-water-park looked like a lot of fun. We were in town for a college cross country meet and I really appreciated the way the hotel had welcome banners and posters displayed for athletes and fans. Breakfast had some different options each day, which was nice. Overall, this hotel was great a great find for a reasonable cost.

Enjoyable stay but needs a restaurant, even though fast food was close. Otherwise, very nice.

Great hotel close to many activities. Pool is superb for families with children. Many pool activities for children. Hotel clean and super friendly staff.

If you have kids or enjoy pool-fun, then this hotel is one of the top 4 pool hotels in town. There are kiddy slides as well as a big-kid slide, water guns, mini-obstacle course, b-ball hoop, etc. A jacuzzi is there too for parents and older family members. The check-in is almost always painful, as one of the head staff is abrasive, rigid, and a rule-demander. We've had her each time we've gone (3). The rooms are clean and like any other 3-star hotel. Breakfast is ample with bagels, muffins, self-made waffles, some hot items, etc. It's not bad, but nothing over-the-top either. My recommendation has more to do with pool-fun-for-kids!

This is a great place to stay. Room was great as well as the pool. The outside was very pleasing to see. Reception was great and answered all our questions.

Great location for access to the West end of Billings, and also the interstate. The pool can be a little cool, but works just as well to tire the kids out. Breakfast is reasonable for continental and you can show up in your pajama and not offend anyone.

For the cost, I was expecting more out of the experience. We stayed because of the waterpark area. The water was freezing and murky. The rooms were fine but the site had our room listed as having a sofa bed. The hotel staff informed me that none of the 2 queen bed rooms had sofas. The staff was okay, but one woman spent more time explaining the rules of the pool than describing how to get to our room.

We had originally planned to stay one night at this motel but due to the weather we had to stay two extra nights. The staff made every effort to make sure we didn't have to move rooms. The cleaning staff were very accommodating, since we couldn't leave the room due to the snow. On the first two mornings when I went out to start my vehicle, the workers had shoveled a path way to my car door! I appreciated that gesture very much!

room was perfect and the bed was very comfortable.

Have stayed here 3 times since october and love it! No complaints at all!

Very comfortable, large room. My kids loved the pool and we loved the hot tub. Would definitely stay here again!

Really nice room with comfortable beds. The staff was friendly and helpful. The location is crazy - it's in this awful mishmash of interstate/hotels/industrial buildings in south Billings. But most of the hotels in the city are in the same area, so there you go. All in all though, a good experience. I didn't bring children with me, but it would be a great place to stay with kids. There's a cool waterpark-ish pool that looks like a lot of fun.

This was an excellent, clean, and friendly hotel. They had an excellent breakfast, the rooms were great, both a microwave and a fridge! This motel was worth the money, and a perfect place to spend a night for a weary traveler!

The room was nice very comfortable and location was great for our trip.

Place was clean and new, better than average. Was surprised they didn't clean out trash cans every day or swap towels. You do hear a train at night. They have kid friendly pool amusements which I did not use. Locations's good if you're wanting access to I-90, not so much for downtown Billings. Breakfast was decent but the same every day.

We got in late and the parking lot was fully. I had my 85 year old mother in-law who was tired from the long day of travel. [...]at the front desk got her checked in first and up to her room. She said that she was going to be off in a little bit and that she would move her car in order that we could park close to our room making it easier to unload our baggage and we could get my mother in-law bedded down for the night.

The decor was "lodge-like" throughout and has carved bears climbing the outside walls with some bears looking into the windows - cute. The pool is 1 1/2 to 3 1/2 feet with lots of playthings such as a basketball hoop, floating islands, slides, water buckets that spill water over swimmers. McDonald's and Dairy Queen in walking distance. Location somewhat away from main streets of town. Just off freeway but somewhat difficult to find.

This was our half way point on a road trip to Seattle. The hotel was the best stay in Billings for the price. Easy to find and had a great pool. Let pets stay for no charge and no weight limits,size or number of pets. Awesome becuz we were traveling with 3 shitzus!

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub (Cabin Fever Suite)

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub (Moon Over Montana Suite)

King 1 | Sleeps 4

Guest reviews for Best Western Plus Kelly Inn & Suites

Everyone (4) Couples (2) Business (1) Family (11) Other (1)
5

great staff and quiet location

Everyone

I did an overnight trip here with my daughter so we could spend some time together, hanging out in Billings, swimming in the pool, and just enjoying some one on one time. I called and asked if we could check in about 1 to 1 1/2 hours early and they said they would make it work. When we checked into our room we had a personal welcome message, addressed to me, from the house keeping. It was a nice touch that I've never encountered before. The staff during breakfast were alert and helpful and did a great job keeping things stocked as the hotel had a large crowd from what we think was a wedding party. The room was clean and comfortable and we slept well. We enjoyed our stay and would recommend this place to anyone.

By , from MT on Mar 25, 2017

Review comment responded on Mar 31, 2017

Thank you for such kind comments about our hotel and especially our staff's customer service. Please visit us again soon.

4

happy bears are everywhere!

Everyone

I really enjoyed the atmosphere of this hotel - somewhat rustic with moose and bear decorations everywhere. Although we weren't prepared for a pool visit, I really wish we had been because the mini-water-park looked like a lot of fun. We were in town for a college cross country meet and I really appreciated the way the hotel had welcome banners and posters displayed for athletes and fans. Breakfast had some different options each day, which was nice. Overall, this hotel was great a great find for a reasonable cost.

By , from Littleton, Colorado on Nov 7, 2016

4

nice hotel

Everyone

Enjoyable stay but needs a restaurant, even though fast food was close. Otherwise, very nice.

By on Jun 25, 2016

5
Everyone

Great hotel close to many activities. Pool is superb for families with children. Many pool activities for children. Hotel clean and super friendly staff.

By on May 4, 2016

4

it's all about the pool!

Families

If you have kids or enjoy pool-fun, then this hotel is one of the top 4 pool hotels in town. There are kiddy slides as well as a big-kid slide, water guns, mini-obstacle course, b-ball hoop, etc. A jacuzzi is there too for parents and older family members. The check-in is almost always painful, as one of the head staff is abrasive, rigid, and a rule-demander. We've had her each time we've gone (3). The rooms are clean and like any other 3-star hotel. Breakfast is ample with bagels, muffins, self-made waffles, some hot items, etc. It's not bad, but nothing over-the-top either. My recommendation has more to do with pool-fun-for-kids!

By on Jan 5, 2015

5

room with a pool

Families

This is a great place to stay. Room was great as well as the pool. The outside was very pleasing to see. Reception was great and answered all our questions.

By on Sep 22, 2014

4

a great place for kids

Families

Great location for access to the West end of Billings, and also the interstate. The pool can be a little cool, but works just as well to tire the kids out. Breakfast is reasonable for continental and you can show up in your pajama and not offend anyone.

By on Jun 16, 2014

3

expected more, but not overly disappointed

Families

For the cost, I was expecting more out of the experience. We stayed because of the waterpark area. The water was freezing and murky. The rooms were fine but the site had our room listed as having a sofa bed. The hotel staff informed me that none of the 2 queen bed rooms had sofas. The staff was okay, but one woman spent more time explaining the rules of the pool than describing how to get to our room.

By on Apr 21, 2014

5

an awesome place to stay.

Families

We had originally planned to stay one night at this motel but due to the weather we had to stay two extra nights. The staff made every effort to make sure we didn't have to move rooms. The cleaning staff were very accommodating, since we couldn't leave the room due to the snow. On the first two mornings when I went out to start my vehicle, the workers had shoveled a path way to my car door! I appreciated that gesture very much!

By on Mar 5, 2014

5

stopover from a very long trip

Couples

room was perfect and the bed was very comfortable.

By on Sep 15, 2013