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Recent guest reviews

I didn’t stay there as I missed my flight from Dallas due to a weather delay. At this point, they are refusing to provide a refund. So yea, they suck!

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Our stay was pleasant. The room was not super clean, but the staff was nice.

Was nice clean. Bathroom had some broken things not a lot hot wster

Wonderful facility... Clean & well-tended... All staff i interacted with were friendly, pleasant & helpful. Decent hot Breakfast similar what Hilton's Hampton Inn serves up, but a step-up from most of them I've stayed at. Highly recommend.

Beautiful property and staff. One elevator does not meet the demand for a property with that many rooms.

Nice hotel easy access from the freeway.

The hotel was clean, but our hallway smelled of cigarettes. We dealt with 3 desk people. Two of them were helpful and friendly. One was distracted and unfriendly...bordering rude. Overall, the experience was fine. We'd possibly stay there again.

It was very pleasent nice location The pool closed to early

The room was just fantastic and the bed was SO comfortable. The price was great too.

Very nice staff. Friendly and profesional. I’m traveling alone. Good value.

At check in, desk clerk said I was getting an upgrade. The room adjoining the ice machine and vending. I asked to be moved, they complied, but the ac in the room was not blowing cold air. The beds and pillows were lumpy. I did not find the checkin staff friendly. I am not sure, but in an empty hotel, why next to the vending. I perceive racism, but cannot confirm.

New, nice, friendly. Close to restaurants, shopping, etc. New, nice, friendly. Close to restaurants, shopping, etc.

Very clean and comfortable. Staff was friendly and helpful. Room was very large and comfortable.

King Ave W Billings MT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

SureStay Plus Hotel by Best Western Billings places you within 2 miles (3 km) of Rimrock Mall and Advanced Care Hospital of Montana. This 87-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.


Dining

Free continental breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.


Rooms

All of SureStay Plus Hotel by Best Western Billings's 87 air-conditioned rooms provide iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free newspapers, and free local calls are also available.


Property features

Guests of SureStay Plus Hotel by Best Western Billings have access to an indoor pool, a 24-hour gym, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

1 King Bed and 1 Queen Bed | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Billings

Everyone (27) Couples (5) Family (10)
1
Everyone

I didn’t stay there as I missed my flight from Dallas due to a weather delay. At this point, they are refusing to provide a refund. So yea, they suck!

By on Sep 18, 2021

Review comment responded on Sep 20, 2021

We are extremely sorry Terri, our hands are tied when you are booking through another booking agent.

5
Partner Couples

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By on Sep 7, 2021

Review comment responded on Sep 21, 2021

Thank you Lawrence very much for your 5 star review!!

4
Family

Our stay was pleasant. The room was not super clean, but the staff was nice.

By on Aug 5, 2021

Review comment responded on Aug 10, 2021

Hello Anonymous, It's definitely been a tough year, we are working on improvements all the time. Travel safe.

3
Family

Was nice clean. Bathroom had some broken things not a lot hot wster

By on Jul 30, 2021

Review comment responded on Aug 10, 2021

Hello Anonymous, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5
Family

Wonderful facility... Clean & well-tended... All staff i interacted with were friendly, pleasant & helpful. Decent hot Breakfast similar what Hilton's Hampton Inn serves up, but a step-up from most of them I've stayed at. Highly recommend.

By on Jul 27, 2021

Review comment responded on Aug 10, 2021

We are so pleased Anonymous that you had such a terrific stay. We always to go above and beyond for our guests. We like everyone to feel like they are home away from home! Come see us again!

5
Business Business

Beautiful property and staff. One elevator does not meet the demand for a property with that many rooms.

By on Jul 8, 2021

Review comment responded on Jul 8, 2021

Hello Anonymous, Yes we do understand your frustration with the elevator. We agree with you. I wish it was something we could fix, but unfortunately we are stuck with what we have. We hope you visit us again.

4
Everyone

By on Jun 26, 2021

Review comment responded on Jul 8, 2021

Thank you Anonymous for your 4 star review!

5
Family

Nice hotel easy access from the freeway.

By on Jun 16, 2021

Review comment responded on Jun 17, 2021

Thank you Anonymous for your amazing 5 star review! We do have an excellent location once folks get to us. Please travel safe and have a great trip. Come back and visit us again here at the SureStay Plus by Best Western Billings!

4
Everyone

By on May 26, 2021

Review comment responded on Jun 8, 2021

Thank you Anonymous for your 4 star review. Please have safe travels.

3
Partner Couples

The hotel was clean, but our hallway smelled of cigarettes. We dealt with 3 desk people. Two of them were helpful and friendly. One was distracted and unfriendly...bordering rude. Overall, the experience was fine. We'd possibly stay there again.

By on Mar 8, 2021

Review comment responded on Mar 16, 2021

Hello Anonymous, I am very sorry to hear you did not receive the treatment you so deserved. Our motto is to make folks fee like this is their home away from home. I would love to have a call from you and I could fix he issue with the one clerk. Thank you!

SureStay Plus Hotel by Best Western Billings

3040 King Ave W, Billings, MT 59102
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