Customer service will all staff was outstanding.
The staff was friendly and helpful. They were glad to have customers. The room we were in needs a good scrubbing, but I know finding help is not easy right now. Overall, we would stay here again-they were very pet friendly also!
Need to replace the mattress. Starting to get sink in the middle.
We stayed New Year’s Eve for our three year olds birthday to take him swimming. We were all so excited but we arrived and noticed there were guests setting up a party room across the hall from us and even had the beds taken out. I understand it’s New Year’s Eve but don’t put a family across from a party room. They were up shouting all night and drinking in the halls and of course at midnight blowing off all the noisemakers. There is no work out facility. The water park was closed New Year’s Day which is just ridiculous when the rates were higher for the holiday and we were not told the park would be closed. We would have stayed somewhere else had we known this. Staff was pretty nonchalant about us asking about when the party would have to quiet down because I “had to understand it is New Year’s Eve”. Then put a family elsewhere. Not impressed at all.
Everything was great all the staff and it was clean outside and inside
The water park was unbelievable! Something for everyone. Great fun
There were stains all over the carpet, the noise level was off the charts. Woke up at 1 in the morning by a domestic dispute next door. Awful experience overall!
I thought the breakfast was good and the water slides were great. The hotel is old and could use a face lift but overall I enjoyed my stay.
There were stains on the couch, the carpet, lipstick on the pillowcases, stains on the bedspread, and not subtle stains, but big bold stains that make you wonder what has happened in that room and why there wasn't more effort made to get rid of that evidence (if you can't get the stains out of the pillowcase and they are THAT obvious, like 15 stains on both side, bright red, is there really that much of a budget crunch that you can't replace a pillowcase? I can understand not being able to replace the couch and carpet but the bedspread and pillow case was too much). The smoke alarm was busted in my room and making noises at random intervals so I requested a room switch, there were stains on most surfaces in both rooms, and in this room, which was close to the front desk, I could hear what sounded like power tools being used at 11:30 PM on a Tuesday night. I just drove 15 hours and wanted a clean quiet room to sleep in. I thought $110 would get me that. I would have been better off sleeping in my car.
The guy was working at the desk wasn t very nice or helpful on december 6th early morning i wouldn t rent a room from them.
Good friendly hotel near good restaurants. Good airport shuttle service
Great service and a great pool. Stayed with the grandsons and they never want to leave. After 11 hours on the road this was a perfect place to get their energy out. The room was clean and comfortable and the staff was very friendly.
Excellent place to stay. Two things to consider. One your breakfast needs a little help. The potatoes and French toast were cold, eggs were dry and flavor less and you could add a waffle machine. Waffle machines are easy clean up and instead of getting cold French toast, you make your own waffle and it is hot. The second thing is the water park. I like the $6 off if your a guest, make it worth more to the guest. Offer something like THE $6 off and a free drink and chips with each ticket. Or a bundle if your staying multiple days. Overall it was very satisfying. Just need a couple of small tweaks. In business we always have room for improvement. Thank you very much.
I went for a two day conference and was very pleased with the hotel. The hotel was clean and the staff was always friendly. The complimentary breakfast was very good (although I wish there was more for fresh fruit). The hotel feed us for both days of the conference and the food was good as well. I would recommend a stay there to anyone.
Located within a mile (2 km) of Advanced Care Hospital of Montana, Big Horn Resort, Ascend Hotel Collection is within 2 miles (3 km) of ZooMontana. This 108-room hotel has free breakfast along with conveniences like a water park and an indoor pool. Located centrally in Billings, it's connected to the convention center and also close to Rimrock Mall and Norm Schoenthal Island.
Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Guests staying at Big Horn Resort, Ascend Hotel Collection enjoy access to a water park, an indoor pool, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with concierge services and dry cleaning/laundry. Other amenities at this family-friendly hotel include a conference center, a business center, and coffee/tea in a common area.
Customer service will all staff was outstanding.
The staff was friendly and helpful. They were glad to have customers. The room we were in needs a good scrubbing, but I know finding help is not easy right now. Overall, we would stay here again-they were very pet friendly also!
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
Need to replace the mattress. Starting to get sink in the middle.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
We stayed New Year’s Eve for our three year olds birthday to take him swimming. We were all so excited but we arrived and noticed there were guests setting up a party room across the hall from us and even had the beds taken out. I understand it’s New Year’s Eve but don’t put a family across from a party room. They were up shouting all night and drinking in the halls and of course at midnight blowing off all the noisemakers. There is no work out facility. The water park was closed New Year’s Day which is just ridiculous when the rates were higher for the holiday and we were not told the park would be closed. We would have stayed somewhere else had we known this. Staff was pretty nonchalant about us asking about when the party would have to quiet down because I “had to understand it is New Year’s Eve”. Then put a family elsewhere. Not impressed at all.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Everything was great all the staff and it was clean outside and inside
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.