Hotels on the Lake in Bellevue

"I have stayed here many timess and always had really nice experiences with staff. Then this last time, they were going through some kind of system change and they needed us all to come down to the front desk to give a new form of payment and get keys that work. I waited 15 minutes at the front desk and the front desk attendant returned and was quite rude to me. I didn't appreciate that. I could tell she was stressed out and frazzled but I don't understand that kind of attitude, particularly when I wasn't asking for anything. I was asked to come down by them with a note outside my door that I didn't see until I was outside of my room. So I was not prepared to see the public. I wasn't wearing a bra. I was planning to get ice and return. Just poor customer service and general human consideration. "

"The front desk was helpful, Valerie especially helpful to us. The bed was super comfortable and the room was quiet and relaxing at night. The lobby was equipped with plenty of comfortable seating and snacks the start the day."

"Always have a good stay here. Rooms are spacious, comfortable, and clean. Room service dinning is handy. Continental breakfast is better than most."