This hotel was "good". The first things I look for are the quality of the employees and the cleanliness of the room. On both they did pretty well. However, we had two different bookings at this hotel for Aug 9 and Aug 12. Upon arriving on the 9th (at 1am), we were informed that they did not receive ...
We were greeted by a very gracious lady who was very helpful to all our questions. We had a very nice room. Our refrigerator did not work, and a fellow came up, checked it and brought us a different one within a half hour!! We were very comfortable.
We enjoyed our stay at the Heathman but the sink in our original room was leaking on the floor. They gave us another room which wasn't as nice as the original. We brought this to the attention of the manager and she offered us a mini suite and comped some extra charges we had. She went out of the ...
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Thank god they upgraded our room to one that had been renovated in the last couple of years. The hallways were still pretty screapy but as the hotel was not too expensive and was centrally located, we can recommend the hotel without any problem; also breakfast was excellent and beds very comfortable.
Room was overall decent for the price you pay, house keeping was ok although I was concerned that they left my room door accessible after cleaning, parking was fine, complementary breakfast was good for emergencies. Overall was left alone, not noisy, and my problems were addressed when brought up to the front desk.
We needed to change rooms and the staff went above and beyond helping to accomplish that..... sad to say the room we moved to had a bad mattress...
Stayed here for 4 nights to attend a conference literally across the street at the Red Lion. From the moment I checked in to the moment I checked out, this hotel was excellent! Staff was great, room was clean, big, and with all the usual amenities you'd expect from a hotel of this size. Bigger bonus was the full complimentary breakfast each morning-- not continental, we're talking eggs, sausage/bacon, biscuits, fruit, cereal, yogurt, pastries, coffee/tea, juice, etc. . . AND free beer/wine voucher for each night at the small hotel bar-- can't beat that with a stick! Also, as point of reference, other conference attendees did not report great experiences at the Red Lion. . .