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Oxford Suites Portland - Jantzen Beach

3.0 out of 5.0

Recent guest reviews

The fact that the property stated it has a pool, spa, and sauna.. Then we get there and check in, get all settled to come down to sit in the hot tub, to find out that the hot tub (spa) and the sauna does not work.. I spoke with employees, and they just shrugged me off and ignored me. The employees also gave several of us guests different days it would be repaired. Then for my room I was surrounded by families with young kids, and the parents allowed them to run, and scream down the hallways, and in the elevators. I complained to the employee at the front desk and she just basically ignored anything I said. Her reply was we might be able to move you, but we are pretty full, so yea.... well I asked her or someone speak with the kids parents, but nothing was done. So no rest at all for me or the two with me. I was very disappointed since this place came highly recommended. NOT worth the headache... The manager did give me a partial refund for what I have been through, if it actually comes through is the question.

Good location, hotel had a pool with cold dirty water, jacuzzi was out of service, sauna was out of service so we could not enjoy any of hotels amenities. Pool and sauna was one of the reasons why we choose this hotel knowing they do not work in advance we would book different hotel

I had reservations for the Red Lion across the street but changed when I realized there was an Oxford across the straight. This Oxford was older and not the same standard as other Oxfords that I have visited. Negative: The pool was horrible. The hallway leading up to the pool was drenched with pool water and people were holding onto the walls to get to the pool without slipping. A serious safety hazard. The sauna and hot tub were not operating - would have been good to know that in advance. The small bean shaped pool had 25 people in it and seemed like 10 people too many. For a hotel of this size there needs to be at least another pool in the property. The rooms were standard. The linens were on the rougher side and bathrooms were small with no fan. Positive: the staff was friendly and kind which is most important. There were warm cookies on arrival which my kids loved along with the hot chocolate. The welcome reception was standard salad, chips and soup which is always a nice touch. Loved the drink tickets for beer or wine. I would give the hotel a 2 out of 5 due to the pool/sauna/hot tub experience. Had those been working and appropriate for the number of guests visiting then I would bump my score to a 3.5 out of 5. I would call before making a reservation to see if things are operating as advertised.

Location is great. Everything else was very good.

It was over all an okay experience. It is what you would expect in a hotel with limited service, free WiFi, free breakfast, and a pool.

The shower didn’t work. Because the front desk was understaffed, I had to retrieve the key to a new room myself and wait in line. That key didn’t work, so I had to call again and wait for front desk to bring it up. Very inconvenient.

Enjoyed the stay every time in the Portland OR area and stayed 2nd time.

Love the breakfast in the morning. Plus a nice dog park and friendly staff.

Really nice place with a wonderful reception including soup & salad & beverage. The breakfast was a great buffet. Every staff member we met was warm & welcoming.

Very nice hotel. Stayed three days and slept sound.

Stopped for the night, overall good stay. Front desk was helpful, room was clean, on sight security for parking lot and free drinks and breakfast with room.

Nice hotel close to stores & restaurants, plus easy access to the highway.

It was a nice clean hotel close to airport, friendly staff.

Very peaceful location and staff was accommodating.

Nice place to stay. They offer all the amenities my family would need or want. Spacious room, free and delicious breakfast, indoor pool and fitness room. And an extra special treat is they offer complimentary drinks and soup and salad in the evenings in their bistro. Full bar in the bistro as well. And very close to tons of shopping and restaurants. I would definitely stay here again.

The reason i booked this hotel was for the shuttle service. The shuttle left me at the Portland Expo on 11/30 as arranged with the hotel. I was given a phone number of the hotel to call when I wanted to be picked up and brought back to the hotel. I called this number given me 503-283-3030 but NO ONE ANSWERED. AFTER TRYING 8 TIMES TO CALL THEM, I HAD TO PAY FOR A CAB TO TAKE ME BACK TO THE HOTEL!! NEVER AGAIN!!!

First time in this place awesome. Room was clean bed is awesome.

12226 N Jantzen Drive Portland OR

Hotel highlights

  • Walking distance to Jantzen Beach Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Jantzen Beach Center is a short stroll from Oxford Suites Portland - Jantzen Beach, and other popular attractions like Portland Expo Center are within a mile (2 km). This 200-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free buffet breakfast offered each morning. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Oxford Suites Portland - Jantzen Beach, guests enjoy features like an indoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with an airport shuttle at scheduled times for USD 15 per room one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Deluxe Family 2 King Suite

King 2 | Sleeps 4

Executive King Suite

King 1 | Sleeps 4

Extended Stay King Suite

King 1 | Sleeps 2

King Suite

King 1 | Sleeps 4

Guest reviews for Oxford Suites Portland - Jantzen Beach

Everyone (61) Couples (1) Business (1) Family (5)
1
Families

The fact that the property stated it has a pool, spa, and sauna.. Then we get there and check in, get all settled to come down to sit in the hot tub, to find out that the hot tub (spa) and the sauna does not work.. I spoke with employees, and they just shrugged me off and ignored me. The employees also gave several of us guests different days it would be repaired. Then for my room I was surrounded by families with young kids, and the parents allowed them to run, and scream down the hallways, and in the elevators. I complained to the employee at the front desk and she just basically ignored anything I said. Her reply was we might be able to move you, but we are pretty full, so yea.... well I asked her or someone speak with the kids parents, but nothing was done. So no rest at all for me or the two with me. I was very disappointed since this place came highly recommended. NOT worth the headache... The manager did give me a partial refund for what I have been through, if it actually comes through is the question.

By on May 29, 2019

2
Family with small children

Good location, hotel had a pool with cold dirty water, jacuzzi was out of service, sauna was out of service so we could not enjoy any of hotels amenities. Pool and sauna was one of the reasons why we choose this hotel knowing they do not work in advance we would book different hotel

By on May 29, 2019

5
Everyone

By on May 29, 2019

3
Families

I had reservations for the Red Lion across the street but changed when I realized there was an Oxford across the straight. This Oxford was older and not the same standard as other Oxfords that I have visited. Negative: The pool was horrible. The hallway leading up to the pool was drenched with pool water and people were holding onto the walls to get to the pool without slipping. A serious safety hazard. The sauna and hot tub were not operating - would have been good to know that in advance. The small bean shaped pool had 25 people in it and seemed like 10 people too many. For a hotel of this size there needs to be at least another pool in the property. The rooms were standard. The linens were on the rougher side and bathrooms were small with no fan. Positive: the staff was friendly and kind which is most important. There were warm cookies on arrival which my kids loved along with the hot chocolate. The welcome reception was standard salad, chips and soup which is always a nice touch. Loved the drink tickets for beer or wine. I would give the hotel a 2 out of 5 due to the pool/sauna/hot tub experience. Had those been working and appropriate for the number of guests visiting then I would bump my score to a 3.5 out of 5. I would call before making a reservation to see if things are operating as advertised.

By on May 28, 2019

5
Business Business Travelers

Location is great. Everything else was very good.

By on May 20, 2019

4
Family with small children Families

It was over all an okay experience. It is what you would expect in a hotel with limited service, free WiFi, free breakfast, and a pool.

By , from Portland on May 12, 2019

1
Partner Couples Business Business Travelers

The shower didn’t work. Because the front desk was understaffed, I had to retrieve the key to a new room myself and wait in line. That key didn’t work, so I had to call again and wait for front desk to bring it up. Very inconvenient.

By , from Medford, OR on Mar 24, 2019

5
Business Business Travelers

Enjoyed the stay every time in the Portland OR area and stayed 2nd time.

By , from Yuanlin, Taiwan on Feb 25, 2019

5
Everyone

By on Feb 21, 2019

5
Everyone

Love the breakfast in the morning. Plus a nice dog park and friendly staff.

By on Jan 25, 2019

Oxford Suites Portland - Jantzen Beach

12226 N Jantzen Drive, Portland, OR 97217