Staff was nice and accommodating. The area was kinda suspect.
Quiet, restful
I liked nothing at all about the place. It was awful
There was mold over the bed and in the bathroom all the way down the walls. The shower looked like it hadn't been cleaned in over a month the was a ring in it and soap stains across the lip of the tub. The door to the room didn't sit right in the jam so you had to force it open. It was a hassle trying to get a second set of towels.
WiFi was horrible kept losing signal all night. Staff had no desire to help with the issue told me it was WiFi for cell phones not lap tops even after I said I was having problem with both devices. When arrived at the room floor was still wet and slippery from the “pledge” used to clean the floor and the comforter on the bed was still damp from the room deodorizer and disinfect they had sprayed. In the end room was clean and AC worked and shower was hot so get what you pay for.
Customer service was poor at front desk. My housekeeper was wonderful
Terrible
Located 2.8 mi (4.5 km) from Rivault Memorial Park, Motel 6 Port Allen, LA - Baton Rouge is within a 5-minute drive of Greater Baton Rouge Port. This 124-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and laundry facilities.
TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls are also standard.
At Motel 6 Port Allen, LA - Baton Rouge, guests have access to free WiFi in public areas and laundry facilities. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
Staff was nice and accommodating. The area was kinda suspect.
Quiet, restful
I liked nothing at all about the place. It was awful
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6
There was mold over the bed and in the bathroom all the way down the walls. The shower looked like it hadn't been cleaned in over a month the was a ring in it and soap stains across the lip of the tub. The door to the room didn't sit right in the jam so you had to force it open. It was a hassle trying to get a second set of towels.
Dear guest, Please allow me this opportunity to apologize for the inconvenience you experienced during your recent stay at our hotel . I appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest,such as you, with anything less than a perfect experience. We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our standards. We strive to give all of our guest the best accommodations. We are also making corrective action to make sure this doesn't happen in the future. We sincerely hope you will give us an opportunity in the near future to extend our hospitality. Jemish Patel General manager
WiFi was horrible kept losing signal all night. Staff had no desire to help with the issue told me it was WiFi for cell phones not lap tops even after I said I was having problem with both devices. When arrived at the room floor was still wet and slippery from the “pledge” used to clean the floor and the comforter on the bed was still damp from the room deodorizer and disinfect they had sprayed. In the end room was clean and AC worked and shower was hot so get what you pay for.
Customer service was poor at front desk. My housekeeper was wonderful
Dear Stacey, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We strongly encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.
Dear Brian, Thank you for your comments. I am so delighted that you liked the friendly & accommodating staff service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope you will be able to stay with us again very soon. Sincerely, Hotel Manager.