AC Hotel Irla by Marriott3.0 out of 5.0
Recent guest reviews
We stayed at the Irla for a few days in our stay in Barcelona. Just a great location with awesome accomodations. The room was bigger than expected to my surprise. Quiet neighborhood with a great deli just around the corner. Close to public transportation as well. And would highly recommend this hotel. Great stay!!
For over six months, we planned our vacation to Europe. We would visit seven countries and over 20 cities in the course of 4 weeks. Barcelona would be the site of our greatest adventure. We would stay at the AC Irla three nights prior to our Mediterranean cruise and three nights after. Throughout our vacation in Europe, we stayed at many Marriott hotels. Each experience was surpassed by the next, until we arrived at the AC Irla. On our first stay from July 6 -9, 2017, our shower in room 303 was completely full of mold and tiles missing grout, which we told the young lady at the desk in the morning. Not what you would expect when staying at a Marriott Hotel. She explained that since there was remodeling on the fourth floor of the hotel, some of the third floor rooms were moldy. The ceiling of the shower as well as the walls was blackened with mold. After we returned from our cruise, we were given a room on the second floor, room 202. Although we requested a king size bed on both stays, we were told there weren’t any for our second visit. We waited patiently in the lobby for well over three hours for our room to be ready without even a television to entertain us, since the TV in the lobby wasn’t working. That, however, was not a concern since the lobby’s temperature was very cool and comfortable. Once we were given the keys to our room, we were very happy to finally be able to go upstairs and relax. However, as soon as we walked in the door, we were hit with a wall of heat. We immediately contacted the front desk. They told us they would check the unit while we spent the afternoon exploring the beautiful city of Barcelona. Upon our return to our room, we once again walked into a sauna. We spoke with the front desk attendant. He told us he’d go up to our room to check the system. He went to our room, stood on the chair and said the unit was working. I explained to him that it may be working but it wasn’t cooling…it was very hot in the room. He said to give it a little time to cool. The AC never cooled. Needless to say, that evening my husband and I did not sleep well due to the heat in the room. The next morning, (Monday morning) we spoke with the front desk attendant once again. We were told they would check the unit again. Again, we explored Barcelona and returned to a hot room. At that point, we complained and were told again there was nothing wrong with the AC in the room. We told them that the lobby was actually cold and they replied that it was kept cold. My husband called Marriott Customer Service upset we were not being helped. He was told that although there were rooms available they were only for paying customers and since we had reserved with points nothing could be done. When all you would have to do is charge more points if the room was more expensive. Not a nice way to treat your Reward Points members. Marriott Customer Service told us that the hotel manager would contact us and that never happened. We were once again forced to sleep in a hot room with an AC that never cooled. That evening my husband slept on the sofa in the lobby since the heat in the room was unbearable. I stayed in the room. I opened the window and dealt with the shouting of passing pedestrians and the noise of the traffic below. After two very warm nights, the unit was finally fixed. We received an email confirmation while visiting Montserrat. So although they insisted the AC was working properly something was wrong because it was repaired. They told us that they would give us free breakfast for our inconvenience, but that does not justify the way we were treated and two nights with no sleep in an extremely hot room. We used our points to pay for a proper room at a Marriott Hotel - not for a partially working room. If we wanted a less than par room with no AC, we would have stayed at Motel 6. However, we are loyal Marriott customers.
Arrival without booking at 10:30 pm dying for a bed. A slow finding out if there's a room starts. Booing.com said there was, but in a 35-room hotel they don't know and need to check. The price he offers is higher than in Booking.com and when I suggest that I can instantly book it there he says no. 5 more min typing in the computer. In the process the only guy takes two long phone calls. After the second he says he needs to go to attend a room service and that we should wait. When 15 min later he is back, after my comment of "I hope now you're paying attention to us" he answers back that we can look for another hotel if we want. We certainly did. We left and found other much nicer, faster and warmer receptionist.
Our family group of eight people stayed at this hotel for two nights (four rooms). We used our Visa cards to get a free breakfast (which was wonderful). The front desk staff was so friendly - Especially Rebecca. I accidentally left my sport coat in the closet of my room as we went on a cruise ship. Rebecca found it, and saved it for me to pick up two weeks later when the ship came back to Barcelona. I ran in on the way to the airport and she had it ready for me. Outstanding service! The hotel only has about 36 rooms and is reasonably priced compared to other Barcelona hotels, but with the service expected in a Marriott hotel (great service by the English speaking staff). It is only a few blocks from the Hop-On-Hop-Off bus, and you can get your tickets at the hotel's front desk. They have internet (Enhanced Internet is free for Marriott Gold members). Even if you are not a Gold Marriott member, this is a great hotel. It is a couple of blocks from a nice park - great for the morning run, or in my case a place to relax and smoke a cigar. I highly recommend this hotel when in Barcelona.
The hotel was nicely situated in the city closer to the mountain than the cruise port. The staff were friendly and quite accommodating as we arrived early from our flight and were let into one room for storage of our luggage. We found the room to be typical of European hotels a bit small compared to US but nicely situated. The bathroom was rather open with frosted glass surrounding it rather than actual walls. The power points (outlets) were European so converters were needed for us. Taxi fare to the cruise port was 30€ from here. The breakfast was good and open at appropriate times, offering both hot and cold options. The front desk staff were very helpful at arranging rides and providing directions for us. Clean and comfortable accommodations. Would definitely stay here again.
Possibly one of the worst hotels I've ever stayed at in my entire life. I have been to motels in thirds world countries that are painted better than this. There is about one advantage of staying at this place - the hotel is within walking distance of shopping centers, a few good restaurants, and public transportation. Now let me tell you everything that was wrong with this hotel during my stay in Roon 202: 1. The sink would not drain properly. We brought our baby with us and it was incredibly tough to wash bottles in the sink when the water won't drain (pictures attached) 2. The shower space has mold all over the place (pictures attached) 3. No clock, safe or iron box/board available in the room 4. Room is extremely small but rates are comparable to other better hotels 5. The hotel staff are all nice but tend to either give you bad information or information that contradicts other staff members (more on this later) 6. There are two phones in the room, which makes no sense because the room is extremely small and doesn't need it 7. Some hotel staff may tend to argue with you about the quality of the hotel (more on this later) 8. The AC isn't as powerful as you'd expect it to be 9. Being a Marriott gold member means absolutely nothing here 10. Supposedly there are no upgrades for rooms at this hotel (more to come on this later) Every time I asked for a better room, I got one of 4 answers: 1. There are no upgrades available right now 2. All 36 rooms that this hotel has are exactly the same 3. All the "superior" rooms are taken (even though I was told that there are no room upgrades and that all rooms are built the same) 4. Room 202 (the room I was in) is one of the best rooms in the hotel (which I find hard to believe) So I basically had to suck it up and live in hell for a week during my time in Barcelona. I did have one instance where I tried to explain to the staff about the condition of my room, and he had the nerve to argue with me. I was told that the rates were lower in this hotel, which is why they don't have things such as clocks/safes/iron boxes and boards. I was told that the AC works and that I need to give it time to cool the small room (I sometimes had to wait upwards of 2 hours). I was told that the sink was functioning even though it backed up constantly. I was told that my complaints would be relayed to the manager once he got back from vacation on Monday (still haven't heard anything from him). All in all, my best possible recommendation is for you to pay a little more and stay at a better hotel than to experience everything I did. Stay away from this hell hole.
When reviewing a hotel, I believe we should be fair and comment on whether the property matches what it claims to be. In short, if something is 3 stars, don't complain if it does not match 5 star expectations. I stayed here for 2 weeks (13 nights). The rooms are very, very small. I think for a couple staying here, they best really like each other as well as plan to spend most, if not all of their time out of the room. Short of a desk chair, there is no space to sit besides on the bed. The rooms have a small refrig, which is nice if you want to bring back food. You are about 4 blocks from a very large Corte Ingles store which houses a massive grocery store in the basement. There are a few small markets nearby that are open 24 hours/ 7 Days a week. Breakfast is okay and the same, over all the days I was there. Its a good variety and will get the job done (filling your stomach), but it's not something to write home about. I found the staff to be polite and for the most part very friendly. Look, we all have our good days and then some not so good days. I was a little disappointed that as a Marriott Platinum member, someone staying for two weeks, the first room I was offered was across the elevator and barely enough room to put one bag down. Went downstairs and said this wasn't going to work. Took a little bit of pressing before I was magically offered a slightly better room, away from the elevators with a tiny bit more space..meaning I didn't have to trip over my bag on the way to the bathroom! The gym might as well be closed. It's in a bunker sized room, couple of treadmills/ station bikes, a TV and that's it. No room to really do anything. Location is pretty good. You can catch a bus to the gothic area, if you want. Not the best location for the metro at all. I was there for work and I was only about a 20 min walk to the office. Would probably not stay there again if I was staying this long. Too confining. My room was definitely dated. The ceiling in the bathroom was a study in mold stains. Whatever vent fan they might have had was either inadequate or not working. The AC leaves much to be desired. I had it on the lowest setting possible and it barely did the job. Only by keeping the curtains closed did I have a chance to keep the room cool enough
There is no safe in the room - only one person on reception and not easy to get a reply on the phone. We left our room at 8.30am and we returned for a rest at 4.30pm before setting off again only to find our room was still not made up. We couldn't even have a coffee because our coffee station had not been replenished. Room service does not offer coffee. Staff friendly enough but I shan't be in a hurry to return. Not the usual standard of a 3 star in Spain. States here breakfast include if paid by Visa. Not so.
This is our first hotel ever in Europe as part of a trip to different cities. Location of the hotel is OK as there is a bus and taxi station close by in Diagonal Street. Rooms are very small compared to many hotels I have been but very clean and with amenities. The best thing of this hotel however is the staff, they gave us a lot of tips to move around, check in and check out was very easy and offer us help to print tickets to avoid lines in different attractions like Sagrada Familia. I would stay again...
I arrived at this hotel after a long 10 hour drive with two small children. We were tired and in need of rest. Upon check in, I requested an extra roll away bed, expecting an up charge, as is normal practice at hotels when you arrive with small children. The front desk attendant rejected my request and informed us that it was impossible. Having no option unless we wanted our 3 year old to sleep on the floor, we checked out and went to another hotel. I asked for a refund at check out and this was also rejected. No child should ever be refused a place to sleep, especially at a hotel. The staff at this hotel do not know the meaning of hospitality. I'd expect this from a cheap motel, but not a Marriott brand.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 206 reviews