I arrived and paid for a king size room and was given a 2 queen room absolutely disappointed. When the 2 guests can’t even sleep together. Waste of money
The service and the facilities were superb.
Really clean
While the property needs some updating, the property itself was clean. Michael, Todd and Usman was so helpful in making sure that our stay was comfortable. There was a slight issue with the room reservation. Michael and Usman handled it like a champ.
Just ok
Everything was really great......suggest an ice machine for guests...
Convenience
1 Bedroom suite was great for me and my 2 sons. Easily accessible. Good parking. Conveniently located
Breakfast was very lacking. Not much variety. Rooms are pretty beat up. Pool was nice and bed was very comfortable.
The property was OK. Our room was next to the elevators and not well sound insulated. The HVAC thermostat was difficult to use.
Everything was pretty great! I would go back again.
Great breakfast friendly and helpful staff nice room
I liked the breakfast buffet and how the rooms were designed.
Element Arundel Mills BWI Airport places you within a mile (2 km) of popular attractions like Arundel Mills Mall and Maryland Live Casino. This 3-star hotel has 147 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge.
Guests can expect 49-inch LCD TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include kitchenettes, sofa beds, and refrigerators.
Guests of Element Arundel Mills BWI Airport have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
I arrived and paid for a king size room and was given a 2 queen room absolutely disappointed. When the 2 guests can’t even sleep together. Waste of money
The service and the facilities were superb.
Robert, thank you for taking the time to review your stay at Element Arundel Mills BWI Airport. We're thrilled you enjoyed our exceptional service and state-of-the-art facilities. On behalf of our team members, we're looking forward to welcoming you back in the future!
Really clean
Dear Kenneth, Thank you for choosing Element Arundel Mills BWI Airport and for your great feedback. We understand that fresh and spotless accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you again for taking time out of your day to recognize our efforts! It was a pleasure hosting you, and we look forward to your next visit. Sincerely,Rick Sawyer,Dual General Manager
While the property needs some updating, the property itself was clean. Michael, Todd and Usman was so helpful in making sure that our stay was comfortable. There was a slight issue with the room reservation. Michael and Usman handled it like a champ.
Hans, thank you for acknowledging the efforts of our colleagues Michael, Todd, and Usman. They always take great pride in ensuring every guest's comfort. We're thrilled they were able to assist effectively with your room reservation issue. Your feedback about renovation has been duly noted. It's always a pleasure to host you at Element Arundel Mills BWI Airport and we hope to welcome you back in the future.
Just ok
Dear Fernando, Thank you for choosing to stay with us and sharing your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely, Tim FordGeneral Manager
Dear Andrew, Thank you for choosing Element Arundel Mills BWI Airport and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Tim FordGeneral Manager
Everything was really great......suggest an ice machine for guests...
Dear Donald, Thank you so much for the perfect rating of your time at Element Arundel Mills BWI Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We appreciate your feedback and look forward to your return whenever you revisit the area.Sincerely, Tim FordGeneral Manager
Convenience
Dear Peola, We appreciate you taking the time to share your review with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Element Arundel Mills BWI Airport.Sincerely, Tim FordGeneral Manager
Dear Faith, Thank you for being our guest at Element Arundel Mills BWI Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Tim Ford,General Manager
Dear Kelly, We are pleased your experience was a fantastic one, and we want to thank you for your excellent rating. All of us at Element Arundel Mills BWI Airport look forward to your next visit. Sincerely, Tim Ford,General Manager
Dear April, Thank you for taking the time to review your stay with us. We sincerely apologize that the room type you requested was not available upon your arrival. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Thank you once more for choosing us. We value you as our guest and we hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Rick SawyerDual General Manager