Sheraton Augusta Hotel

Friendly staff; general upkeep of the property could be improved. The pool area was dirty, as well as shams on beds. Light fixtures were missing bulbs.

I picked this property because it had a hot tub and I hadn’t travelled since covid and couldn’t wait to get in the hot tub. It was not working any of the nights I was there. The indoor heated pool was not heated nor clean. The outside pool was great. The gym was great. My room was clean and nice. The bed was comfortable. The staff was fabulous. They all deserve a raise for making this hotel work. It’s them alone that would make you want to return to the hotel.

Easy check in and check out. Clean and super comfy bed

Room needed some more cleaning really the bathroom.

Lovely hotel, night and morning staff were lovely but would not pay the extra money to have breakfast included. Waited to be seated, no one showed up. Finally asked the front desk, who asked us to have a seat and told us server would be with us. Nope.... someone finally wandered out to put menus down after her calling the (empty) bar didn't bring anyone up. He was definitely not a server but nice enough. After about 10 more minutes of waiting with no one, we just left. Worth losing out on the $20 for eggs and toast to go somewhere else and be served. Really lovely stay, just not worth the extra I paid for a service I wouldn't have trusted had it ever been offered.

The beds were urine stained The sheets have not been change for us to go in the room I know there was a hurricane in flux but they took large advantage of it tripled the room price the top sheet and comforter was so urine stained week threw it in the closet a more grossed out the toilet was backed up had to call somebody did come to unclog it and it wasn't from us staff very unfriendly and extra charges for everything a bottle of water 4 dollars no breakfast Included had to pay extra just because there was a hurricane I guess but anyway the bed in the room filthy and none of it was good

Nice location, friendly staff, clean rooms. Overall was very pleased.

Room was very small, not enough light in bathroom

Upon arrival maintenence had to come fix toilet that was stopped up. King room had no microwave or refrigerator. Website booked from listed free breakfast. Could not stay in hot tub due to chlorine level. No towels for pool guests.

This hotel is close to lots of places to go and places to eat. The staff is really nice and very accommodating. I brought my small dog and didn't have any issues and felt very at home.

We went to Augusta for a Boyz II Men concert just my husband and I. What a great centrally located place. All the people were great. We will be back.

I requested the double room but was notified upon check-in that I would have a king room. When I spoke with the staff they were extremely accommodating and changed my room immediately. Everything was nice and clean.