Standard Room, Accessible
from $53
Hawthorn Suites by Wyndham Augusta
2.5 out of 5.0
2.7
out of 5
Average Guest Review
See all 11 reviews
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Recent guest reviews
Stayed there a few days for a wedding. This place is quiet and well maintained. It is very clean and very comfortable beds. I would definitely come back again.
I,m not sure what numbers to rate this hotel......... Only problem i had was with the manager..... I put the remains of a sandwich bag on the counter the next mourning there were ants ......this happened twice... No big deal that happens to everybody.......I ask manager to spray room.... The manager confronted me twice ...He or his bug man did not see any ants any where He did not believe me......Manager seem to have a chip on his shoulder All manager had to do was to tell me ok sir we sprayed your room twice let me know if you have anymore problems...........Everything else was ok with hotel
Front desk staff were unfriendly and not knowledgeable. Our shower was broken, the hot water regulator was faulty, the toilet had to be fixed twice, and coffee in the lobby was cold. The cancellation policy is ridiculous. The rooms were tired, dreary and uninviting Never again will we stay at another Hawthorne Suites.
Serviceable accomodations. Staff was unfriendly.
Nice for last min booking, room had a funny chemical smell. Pillows was small.
The first room we were placed in was filthy. It had stains in the sheets and the pillows were dingy. The pullout in which my kids were supposed to sleep were dirty and had crumbs. The fire alarm beeped every two minutes. After telling the front desk I was given a battery to change it myself. After further evaluation of the room we couldn’t take it and decided to switch rooms. The other was slightly better besides the bathtub and pullout was still dirty. My kid said it looked like vomit was on the extra blanket for the pullout. Good thing we brought our own. I do not recommend, spend more and sleep comfortably somewhere else.
Everything was fine with one exception. No HOT WATER!. I had been traveling all day... problems with flights, problems with rental cars etc... all supposedly set up says before. Due to above and running late for every appointment U Ended Up With A TERRIBLE migraine. The one thing I was Holding Out For Was Very hot soak or shower to help me relax. The water at best was room temperature. Don't try to tell me this was because of the time of day. It was the same AM and PM and in talking to another customer she said it had been the same both says for her. This one thing has made me decide to NEVER use Hawthorne Suites again. The one commodity that we as citizens in the USA should be able to get all the time is WATER. If a hotel cannot even get that right something is drastically wrong!
the place does live up to its advertisement its borderline
This hotel has great rates for all that is offered! I felt comfortable leaving my spouse there while I went to work.
No complaints, room was clean, room was spacious, quiet, location is good.
Good one to stay, compared to other hotels around.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Hawthorn Suites by Wyndham Augusta places you within a 15-minute drive of Augusta National Golf Club and Augusta Mall. This 69-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Lady Antebellum Amphitheater and Fort Gordon are also within a 15-minute drive of this Augusta hotel.
Dining
Start your day off right with a free hot/cold buffet breakfast.
Rooms
All 69 air-conditioned accommodations feature kitchenettes and space to spread out with separate bedrooms and living rooms. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are other standard amenities.
Property features
At Hawthorn Suites by Wyndham Augusta, guests enjoy an outdoor pool, a 24-hour fitness center, and a sauna. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Guest reviews for Hawthorn Suites by Wyndham Augusta
Everyone
Stayed there a few days for a wedding. This place is quiet and well maintained. It is very clean and very comfortable beds. I would definitely come back again.
Everyone
I,m not sure what numbers to rate this hotel......... Only problem i had was with the manager..... I put the remains of a sandwich bag on the counter the next mourning there were ants ......this happened twice... No big deal that happens to everybody.......I ask manager to spray room.... The manager confronted me twice ...He or his bug man did not see any ants any where He did not believe me......Manager seem to have a chip on his shoulder All manager had to do was to tell me ok sir we sprayed your room twice let me know if you have anymore problems...........Everything else was ok with hotel
Review comment
Amanda responded on Apr 26, 2018
Dear Charles, Thank you for taking the time to review your stay with us. I want to apologize for your interaction with management and having ants in your room. We take your feedback very seriously and commit to strive for a better experience on your next visit. Best regards, Amanda P.
Everyone
Front desk staff were unfriendly and not knowledgeable. Our shower was broken, the hot water regulator was faulty, the toilet had to be fixed twice, and coffee in the lobby was cold. The cancellation policy is ridiculous. The rooms were tired, dreary and uninviting Never again will we stay at another Hawthorne Suites.
Review comment
Amanda responded on Apr 28, 2018
Dear Guest, First, I would like to apologize for the troubles and frustration that you experienced in your recent stay. I want you to know that your complaint and feedback will give us the chance to resolve any problems that may occur and assist us in making our services better. We also observe some crucial information in your complaint concerning the room you were staying in. We have made it our top priority to resolve these problems as well as the degree of our services. We really hope to see you in the future and you allow us the opportunity to change your experience from your last stay. Best regards, Amanda P.
Everyone
Serviceable accomodations. Staff was unfriendly.
Review comment
Amanda responded on Apr 26, 2018
Dear Chad, Thank you for your review. We value your feedback so we can make the required changes to enhance your rating. We look forward to seeing you again soon. Regards, Amanda
Everyone
Nice for last min booking, room had a funny chemical smell. Pillows was small.
Review comment
Amanda responded on Mar 4, 2018
Thank you for your response. We do apologize that your stay here with us wasn't a pleasant one. We strive to make sure that every guest that walks thru our doors has an enjoyable stay. Hawthorn asks that you give us another try to show you that your experience will be different. We thank you for choosing Hawthorn Suites as your lodging destination and in hopes that we can serve you again. Respectfully, Amanda
dirty rooms
Everyone
The first room we were placed in was filthy. It had stains in the sheets and the pillows were dingy. The pullout in which my kids were supposed to sleep were dirty and had crumbs. The fire alarm beeped every two minutes. After telling the front desk I was given a battery to change it myself. After further evaluation of the room we couldn’t take it and decided to switch rooms. The other was slightly better besides the bathtub and pullout was still dirty. My kid said it looked like vomit was on the extra blanket for the pullout. Good thing we brought our own. I do not recommend, spend more and sleep comfortably somewhere else.
Review comment
Kristin responded on Jan 6, 2018
Dear Guest, On behalf of the entire Hawthorn Suite staff, we would like to extend our sincerest apologies. I can assure you this is certainly not a normal standard experience for our hotel, and our reviews can testify that. We investigate any and all concerns of cleanliness with extreme caution and care. We will be taking this on first hand to ensure that another guest will not have this same experience. We will be speaking with our housekeeping staff to guarantee our highest stands are kept in practice. We thank you for bringing it to our attention as soon as the problem surfaced so we could have a chance to make it right. We hope that you will give us another opportunity to exceed your standards and make your next stay more pleasant than the last. Best regards, Amanda P. GM
fine with one exception
Everyone
Everything was fine with one exception. No HOT WATER!. I had been traveling all day... problems with flights, problems with rental cars etc... all supposedly set up says before. Due to above and running late for every appointment U Ended Up With A TERRIBLE migraine. The one thing I was Holding Out For Was Very hot soak or shower to help me relax. The water at best was room temperature. Don't try to tell me this was because of the time of day. It was the same AM and PM and in talking to another customer she said it had been the same both says for her. This one thing has made me decide to NEVER use Hawthorne Suites again. The one commodity that we as citizens in the USA should be able to get all the time is WATER. If a hotel cannot even get that right something is drastically wrong!
Review comment
gm responded on Nov 7, 2016
Dear Guest, Thank you, sincerely, for taking the time out of your day to review the Hawthorn Suites by Wyndham Augusta. We greatly appreciate your reply! I'm sorry we did not meet your expectations during your stay with us. We will look into this matter with the water in order to improve our service. We hope that you will allow the Hawthorn Suites by Wyndham Augusta once again to be your hotel of choice each time you visit the Augusta area. Again, thank you and have a great day! Best Regards, Amada P.
to many roaches otherwise good scared of roaches
Everyone
the place does live up to its advertisement its borderline
Review comment
GM responded on Oct 6, 2016
Dear Deborah, Thank you for taking the time to share your honest feedback on your recent stay with the Hawthorn Suites by Wyndham Augusta. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have forwarded your compliant to our maintenance department for further investigation. This is definitely not the experience that we aim for. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, Amanda P.
conviently located
Everyone
This hotel has great rates for all that is offered! I felt comfortable leaving my spouse there while I went to work.
Review comment
Amanda P. responded on Sep 15, 2016
Dear Sir, Thank you so much for taking the time to review The Hawthorn Suites by Wyndham Augusta and to let us know about your recent stay with us. We value our guest and love hearing they enjoyed their stay with us at the Hawthorn Suites by Wyndham in Augusta. We look forward to seeing you again soon. Best Regards, Amanda P.
pretty decent hotel
Everyone
No complaints, room was clean, room was spacious, quiet, location is good.
Review comment
GM responded on Sep 27, 2016
Dear Ashley, Thank you so much for taking the time to review The Hawthorn Suites by Wyndham Augusta and to let us know about your stay with us. We value our guest and love hearing they enjoyed their stay with us at the Hawthorn Suites by Wyndham in Augusta. We look forward to seeing you again soon. Best Regards, Amanda P.
Dear Jan, Thank you for such a great review! We value your feedback and appreciate your business. We look forward to seeing you again! Best regards, Amanda P.