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Recent guest reviews

Checked in at 7...only to be told that they would "have to see"if there was a room available...huh? The keycard system was down so the doors wouldn't lock when you left and you had an actual key...which wasn't needed since the did wouldn't lock... There were chip remnants on the floor so it was clearly booty vacuumed....i didn't even stay....i just cut my losses.

I would like to thank a young man named Daniel, who was a great comfort to me. I had checked into the hotel about 4 times in 3 months. Daniel was always there to greet me with a smile. My last visit i was greeted by Rose. She was a joy at the front desk. Thank you so much to Daniel and Rose for making my stay a wonderful experience.

The front desk personnel were very accommodating. I enjoyed how quiet the hotel was on the weekend. Will stay here again.

Stayed there a few days for a wedding. This place is quiet and well maintained. It is very clean and very comfortable beds. I would definitely come back again.

I,m not sure what numbers to rate this hotel......... Only problem i had was with the manager..... I put the remains of a sandwich bag on the counter the next mourning there were ants ......this happened twice... No big deal that happens to everybody.......I ask manager to spray room.... The manager confronted me twice ...He or his bug man did not see any ants any where He did not believe me......Manager seem to have a chip on his shoulder All manager had to do was to tell me ok sir we sprayed your room twice let me know if you have anymore problems...........Everything else was ok with hotel

Front desk staff were unfriendly and not knowledgeable. Our shower was broken, the hot water regulator was faulty, the toilet had to be fixed twice, and coffee in the lobby was cold. The cancellation policy is ridiculous. The rooms were tired, dreary and uninviting Never again will we stay at another Hawthorne Suites.

Serviceable accomodations. Staff was unfriendly.

Nice for last min booking, room had a funny chemical smell. Pillows was small.

The first room we were placed in was filthy. It had stains in the sheets and the pillows were dingy. The pullout in which my kids were supposed to sleep were dirty and had crumbs. The fire alarm beeped every two minutes. After telling the front desk I was given a battery to change it myself. After further evaluation of the room we couldn’t take it and decided to switch rooms. The other was slightly better besides the bathtub and pullout was still dirty. My kid said it looked like vomit was on the extra blanket for the pullout. Good thing we brought our own. I do not recommend, spend more and sleep comfortably somewhere else.

Everything was fine with one exception. No HOT WATER!. I had been traveling all day... problems with flights, problems with rental cars etc... all supposedly set up says before. Due to above and running late for every appointment U Ended Up With A TERRIBLE migraine. The one thing I was Holding Out For Was Very hot soak or shower to help me relax. The water at best was room temperature. Don't try to tell me this was because of the time of day. It was the same AM and PM and in talking to another customer she said it had been the same both says for her. This one thing has made me decide to NEVER use Hawthorne Suites again. The one commodity that we as citizens in the USA should be able to get all the time is WATER. If a hotel cannot even get that right something is drastically wrong!

the place does live up to its advertisement its borderline

This hotel has great rates for all that is offered! I felt comfortable leaving my spouse there while I went to work.

No complaints, room was clean, room was spacious, quiet, location is good.

Good one to stay, compared to other hotels around.

Jimmie Dyes Pkwy Augusta GA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center
  • 24-hour business center

Hawthorn Suites by Wyndham Augusta places you within a 15-minute drive of popular attractions such as Fort Gordon and Augusta National Golf Club. This 69-room hotel has a 24-hour fitness center, free in-room WiFi, and free self parking.


Dining

For your convenience, breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.


Rooms

The 69 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also standard.


Property features

Hawthorn Suites by Wyndham Augusta offers a 24-hour fitness center, a sauna, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Studio Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Standard Room, Accessible

2 Queen Beds | 1 Double Sofa Bed | Sleeps 5

Room, 2 Queen Beds, Kitchenette

2 Queen Beds | Sleeps 5

Standard Room

1 King Bed | 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hawthorn Suites by Wyndham Augusta

Everyone (15) Family (1)
2
Family

Checked in at 7...only to be told that they would "have to see"if there was a room available...huh? The keycard system was down so the doors wouldn't lock when you left and you had an actual key...which wasn't needed since the did wouldn't lock... There were chip remnants on the floor so it was clearly booty vacuumed....i didn't even stay....i just cut my losses.

By on Feb 17, 2020

Review comment responded on Feb 21, 2020

Good morning I would like to first apologize for the issues that occurred during your stay. I will be speaking with my head housekeeper about them not vacuuming the hallways. We have resolved the keycard issue and I ask that you give us another just to show you that we dropped the ball on your first stay and the next time we will not do so.

1
Everyone

By on Oct 24, 2019

Review comment responded on Nov 29, 2019

I am sorry you did not enjoy your stay. Our hotel is under new Ownership and would like to show you the changes we have made. When you book I will make sure that the stay is the best and we win you back as a guest.

4
Everyone

By on Jun 29, 2019

Review comment responded on Jun 29, 2019

Thank you for staying with us.

4
Everyone

I would like to thank a young man named Daniel, who was a great comfort to me. I had checked into the hotel about 4 times in 3 months. Daniel was always there to greet me with a smile. My last visit i was greeted by Rose. She was a joy at the front desk. Thank you so much to Daniel and Rose for making my stay a wonderful experience.

By , from Memphis, TN on Nov 29, 2018

Review comment responded on Dec 1, 2018

Hello Z.B. Such a great feeling when we are told our front line is creating a differentiated experience for our guests! We want you to know we value your business and look forward to seeing you again soon! Happy Holidays, Amanda P

4

nice hotel near fort gordon

Everyone

The front desk personnel were very accommodating. I enjoyed how quiet the hotel was on the weekend. Will stay here again.

By , from Memphis, TN on Aug 30, 2018

Review comment responded on Aug 31, 2018

Good day Zap! Thank you for leaving such a wonderful review. We wanted to make sure you know we appreciate you choosing our hotel and leaving the feedback/comments that you did. We look forward to serving you again. Best Regards, Daniel

4
Everyone

Stayed there a few days for a wedding. This place is quiet and well maintained. It is very clean and very comfortable beds. I would definitely come back again.

By on May 21, 2018

Review comment responded on May 21, 2018

Dear Jan, Thank you for such a great review! We value your feedback and appreciate your business. We look forward to seeing you again! Best regards, Amanda P.

2
Everyone

I,m not sure what numbers to rate this hotel......... Only problem i had was with the manager..... I put the remains of a sandwich bag on the counter the next mourning there were ants ......this happened twice... No big deal that happens to everybody.......I ask manager to spray room.... The manager confronted me twice ...He or his bug man did not see any ants any where He did not believe me......Manager seem to have a chip on his shoulder All manager had to do was to tell me ok sir we sprayed your room twice let me know if you have anymore problems...........Everything else was ok with hotel

By , from Augusta on Apr 15, 2018

Review comment responded on Apr 26, 2018

Dear Charles, Thank you for taking the time to review your stay with us. I want to apologize for your interaction with management and having ants in your room. We take your feedback very seriously and commit to strive for a better experience on your next visit. Best regards, Amanda P.

1
Everyone

Front desk staff were unfriendly and not knowledgeable. Our shower was broken, the hot water regulator was faulty, the toilet had to be fixed twice, and coffee in the lobby was cold. The cancellation policy is ridiculous. The rooms were tired, dreary and uninviting Never again will we stay at another Hawthorne Suites.

By on Apr 9, 2018

Review comment responded on Apr 28, 2018

Dear Guest, First, I would like to apologize for the troubles and frustration that you experienced in your recent stay. I want you to know that your complaint and feedback will give us the chance to resolve any problems that may occur and assist us in making our services better. We also observe some crucial information in your complaint concerning the room you were staying in. We have made it our top priority to resolve these problems as well as the degree of our services. We really hope to see you in the future and you allow us the opportunity to change your experience from your last stay. Best regards, Amanda P.

2
Everyone

Serviceable accomodations. Staff was unfriendly.

By , from providence, ri on Apr 7, 2018

Review comment responded on Apr 26, 2018

Dear Chad, Thank you for your review. We value your feedback so we can make the required changes to enhance your rating. We look forward to seeing you again soon. Regards, Amanda

3
Everyone

Nice for last min booking, room had a funny chemical smell. Pillows was small.

By , from alcolu, sc on Feb 26, 2018

Review comment responded on Mar 4, 2018

Thank you for your response. We do apologize that your stay here with us wasn't a pleasant one. We strive to make sure that every guest that walks thru our doors has an enjoyable stay. Hawthorn asks that you give us another try to show you that your experience will be different. We thank you for choosing Hawthorn Suites as your lodging destination and in hopes that we can serve you again. Respectfully, Amanda

Hawthorn Suites by Wyndham Augusta

4049 Jimmie Dyes Pkwy, Augusta, GA 30909
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