2/10 Terrible
Amber
Business traveler, Traveled with family
Jun 1, 2025
I had an early flight coming and a late flight leaving and was told I can pay a $75 fee to check in early and a $75 fee to check out late to accommodate my flights. Upon arrival I was able to pay the fee and check in early and was told to wait until day of to pay the fee to check out late. Fast forward to the day of , I get a call from front desk at 12 stating it was time to leave. I explained I would be paying the fee to check out later and was told that is not possible. I was told there was no availability for me to check out later. I was then told I would have to book for a complete extra day in order to check out later. When I arrived at the lobby , I was told I would need to book a whole new reservation through the third party company in order to be able to stay, which resulted in me paying an addition $150 for a couple of extra hours. Would never stay here again!
Amber
Stayed 2 nights in May 2025