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Best Western Plus Duluth / Sugarloaf

2.5 out of 5.0
Overview Reviews Amenities & Policies
2370 Stephens Center Dr, Duluth, GA
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 38 reviews
Room cleanliness 4.0
Service & staff 3.5
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Great stay with our doggie Nice new decor, large room nice staff

The staff was rude. The phone did not work in the room. Breakfast was horrible except the waffles. But mainly the staff was just down right mean.

The actual hotel is very nice. It is very clean and well equipped. Only negative is that it has been changed into a Best Western Hotel. There is a sign pointing behind construction. There was none. Finally after searching, I called the hotel and they informed me it had changed. A simple sign stating this change would be very helpful.

No hot water. Then no water at all, for hours. Very poor response by the staff.

Everything was perfect! We walked in and the aroma was so relaxing and the hotel was quiet. Staff was friendly and welcoming. This is the 2nd time we've stayed at this hotel and it will not be the last. The room was clean, breakfast was great overall a great and safe place to stay with kids.

Staff was extremely professional and helpful. Nothing to dislike about my stay.

I stayed there with a big dog yellow lab. It is very friendly and Vinnys pizza was really good too.

The staff were very helpful and accommodating. The breakfasts were excellent. The stay at La Quinta Duluth exceeded our expectations. The décor was lovely as well. We will definitely stay here again in the future when we visit the area again. Thank you.

Location was great, staff was wonderful, room cleanliness was AWFUL

Nice up to date hotel, clean great brakfast convenient location

It’s conviently located right near the expressway. Nice rooms. Would stay there again.

The guy at the front desk was so color bias. He literally followed me to my room & afterwards I heard someone kept coming to my door not knocking but just standing there. I walked out & it was him he had kept walking my hall. I actually found it disturbing that I got kicked out for smoking when I don’t smoke at all. I was asked to leave my room after being rudely awakened by the guy from the front desk & they charged my card with a $100 smoking fee

I've stayed here before and will again when passing through Atlanta.

Check in was simple and very friendly guest services representative. My over all stay was great

Close to infinite energy arena. Very clean and comfortable

Stephens Center Dr Duluth GA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Medieval Times is within a mile (2 km) of Best Western Plus Duluth / Sugarloaf, and other popular sites like Sugarloaf Mills are within a couple of miles (3 km). This 83-room motel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 83 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free local calls, ironing boards, and desks.


Property features

Guests of Best Western Plus Duluth / Sugarloaf have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a business center, express check-out, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4
$81* Per night/room Mar 1 - Mar 2

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed with Sofa bed, Accessible, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Plus Duluth / Sugarloaf

Everyone (19) Couples (5) Business (4) Family (7) Other (3) Friends (2)
5
Partner Couples Family

Great stay with our doggie Nice new decor, large room nice staff

By on Dec 19, 2019

Review comment responded on Dec 24, 2019

Thank you for your kind words! The property management takes pride in picking unique furniture for our establishment, and try to provide the best quality as well. We are also happy that you had the pleasure of visiting, and staying in a pet friendly room with your pet, pets are important too! Thank you for supporting our business, and we hope to be your first selection when returning to the area again.

2
Family

The staff was rude. The phone did not work in the room. Breakfast was horrible except the waffles. But mainly the staff was just down right mean.

By on Nov 18, 2019

Review comment responded on Nov 19, 2019

I am sorry to read your review.This stands out among the strong reviews that we get from other guests .Please feel free to contact us at the hotel as we would like the opportunity to further assist you.Kindly,

4
Everyone

By on Oct 14, 2019

Review comment responded on Oct 27, 2019

Thank you for taking the time out to rate your recent stay with us! We hope that you will consider visiting us again.

4
Business Business

The actual hotel is very nice. It is very clean and well equipped. Only negative is that it has been changed into a Best Western Hotel. There is a sign pointing behind construction. There was none. Finally after searching, I called the hotel and they informed me it had changed. A simple sign stating this change would be very helpful.

By on Aug 30, 2019

Review comment responded on Sep 4, 2019

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

1
Everyone

No hot water. Then no water at all, for hours. Very poor response by the staff.

By on Aug 15, 2019

Review comment responded on Aug 15, 2019

We appreciate that you took the time to review out hotel and sincerely apologize for the hot water problem that you experienced during your stay with us. It was unforeseen circumstance that was beyond our control and the hot water problem has now been fixed. Once again we apologize for all of the inconveniences caused upon you. We would appreciate another opportunity to serve you and will go above and beyond in order to retain your valuable business

1
Everyone

By on Aug 14, 2019

Review comment responded on Aug 15, 2019

Thank you for taking the time to give us your review. First and foremost please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time provide your score. In our ongoing efforts to improve there is not better tool than our guests' feedback whether positive or negative.

5
Family Family with small children Partner Couples Family

Everything was perfect! We walked in and the aroma was so relaxing and the hotel was quiet. Staff was friendly and welcoming. This is the 2nd time we've stayed at this hotel and it will not be the last. The room was clean, breakfast was great overall a great and safe place to stay with kids.

By , from Tennessee on Jul 16, 2019

Review comment responded on Jul 17, 2019

Linda, Thank you for taking the time to write an awesome review on your recent stay with us at the La Quinta Inn & Suites! We truly appreciated you and your business and also your trust in us. We are also happy to hear that our staff and service met and exceeded your expectations. Also we are elated that your accommodations was clean and comfortable, and the breakfast was to your satisfaction. I will sure to let the staff know of your comments! We look forward to serving you again on your next visit and cannot wait!

5
Family

Staff was extremely professional and helpful. Nothing to dislike about my stay.

By on Jun 17, 2019

Review comment responded on Jun 19, 2019

Thanks for brightening our day! We look forward to being here for you on your next visit!

2
Everyone

By on Jun 10, 2019

Review comment responded on Jun 19, 2019

It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

4
Everyone

By on May 24, 2019

Review comment responded on May 29, 2019

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Best Western Plus Duluth / Sugarloaf

2370 Stephens Center Dr, Duluth, GA 30096
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