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Recent guest reviews

He place was nice but had roaches

Everyone was wonderful

Great hotel!

didn't clean the room. Also, i requested clean the room, but did not

The greeting was nice. The soap dish in the shower was broken off. The wait to get to the breakfast was long. I just left and went to a restaurant. It’s a nice hotel and I plan on staying there at Christmas.

Nice, clean hotel with good amenities. The bed was just a little too stiff for me, but not a problem.

Never cleaned room during our 3 night stay

Good basic hotel served my needs just fine. Minor issues with the TV were handled quickly and with a smile. Room was clean overall. Bed was comfortable.

MANAGEMENT IS HORRIBLE!!! THEY DIDNT Take my complaint seriously basically told me I was lying! Won’t stay ever again!

Very accommodating and very modern facility !! A for cleanliness and coziness .

Traveling cross country and we were so tired and needed a good night sleep. They gave us a handicap room on the first floor, shower was tight and the sink was short for me, and the shower leaked all over the floor. I am a big guy and tall. The bed was a little too firm for us.

The interior is clean. You can tell its been remodeled because the walls have been patched from previous holes. The room and common areas are very clean. The hotel next door is new construction so the parking lot has runoff from the construction site. A lot of contractors staying at the hotel but it was quiet, nonetheless.

Great stay with our doggie Nice new decor, large room nice staff

The staff was rude. The phone did not work in the room. Breakfast was horrible except the waffles. But mainly the staff was just down right mean.

The actual hotel is very nice. It is very clean and well equipped. Only negative is that it has been changed into a Best Western Hotel. There is a sign pointing behind construction. There was none. Finally after searching, I called the hotel and they informed me it had changed. A simple sign stating this change would be very helpful.

No hot water. Then no water at all, for hours. Very poor response by the staff.

Stephens Center Dr Duluth GA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Medieval Times is within a mile (2 km) of Best Western Plus Duluth / Sugarloaf, and other popular sites like Sugarloaf Mills are within a couple of miles (3 km). This 83-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 83 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free local calls, ironing boards, and desks.


Property features

Guests of Best Western Plus Duluth / Sugarloaf enjoy a gym, free WiFi in public areas, and a business center. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.

Room options

Standard Room, 1 King Bed with Sofa bed, Accessible, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Plus Duluth / Sugarloaf

Everyone (24) Couples (3) Family (7)
2
Partner Couples

He place was nice but had roaches

By on Apr 4, 2022

Review comment responded on Apr 6, 2022

We apologize for this issue. Please contact us to give us more details on your stay.

4
Everyone

By on Nov 17, 2021

5
Everyone

Everyone was wonderful

By on Nov 11, 2021

Review comment responded on Nov 13, 2021

Thanks and hope to see you again soon

5
Family with small children

Great hotel!

By on Oct 14, 2021

Review comment responded on Oct 18, 2021

Thanks for the positive reply!

3
Friends

didn't clean the room. Also, i requested clean the room, but did not

By on Sep 7, 2021

Review comment responded on Sep 8, 2021

Dear valued guest we certainly apologize if your room did not get cleaned during your stay with us. Please let us know when and if your ever in the area again as we would like to have a second opportunity to make a better first impression.

4
Everyone

The greeting was nice. The soap dish in the shower was broken off. The wait to get to the breakfast was long. I just left and went to a restaurant. It’s a nice hotel and I plan on staying there at Christmas.

By on Aug 6, 2021

Review comment responded on Aug 9, 2021

Thank you for the kind words. We look forward to having you back with us during the holiday.

4
Family with small children

Nice, clean hotel with good amenities. The bed was just a little too stiff for me, but not a problem.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Thank you for the kind words. we cant wait to have you back to stay with us again.

2
Friends

Never cleaned room during our 3 night stay

By on May 31, 2021

Review comment responded on Jun 3, 2021

We apologize for any inconveniences during your stay. Currently we are only servicing rooms upon request at this time due to COVID-19. We hope you stay with us again, and give us a chance to give you a better first impression.

4
Everyone

Good basic hotel served my needs just fine. Minor issues with the TV were handled quickly and with a smile. Room was clean overall. Bed was comfortable.

By , from Jacksonville on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thanks for staying with us and the nice comments about your stay. Hope to see you again in the near future.

5
Everyone

By on Aug 7, 2020

Review comment responded on Aug 29, 2020

Thanks for the positive comment and we hope to see you again soon.

Best Western Plus Duluth / Sugarloaf

2370 Stephens Center Dr, Duluth, GA 30096
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