The elevator broke the night we were there and our room was on the 4th floor. Went to check out at around 8:30 AM and the reception desk was closed, and unable to get a receipt. There was a drop box to put your rook card in and it was unsecured.
I left never stood only walled in room ti walk right back out smelled horrible and headboard to bed was on the floor literally had 2 month old never would i go ever again
I had stuff moved and taken from my room. When you've been a victim of robbery it's nerve racking. Personal belongings were touched covit 19. Parking lot cigarette butts, the walls are paper thin. I have asked to be moved to a quieter room wasn't honored I've been staying here for weeks on end. i'm glad I'm going to another hotel. Prices have gone up... and Staff must think it's a practical joke.--- Walls are paper thin you can hear everything nothing but door slams. I was generous my first review, think twice before coming here. two items I have had have gone missing... but I'm thankful I'm checking out tomorrow. bathsoap placed under the toilet bowl... totally disrespectful. bottle doesn't have feet.
okay!!! front desk staff is very helpful, I just wish they would get the laundry cards in!
The hotel rooms had a very bad smell. When we arrived we had to open the windows, turn on the ac and leave a while. Room 221 also did not have any hot water in the shower!!! You could only get hot water in the sink! You had to use the sink and give yourself a sponge bath basically!!!
Not a nice place. Crappy coffee in the lobby. No services other than vending machines. Cheap fake wood floors. Depressing.
The rooms are large and have space that can be used for desk work. My shower curtain rod was bent allowing for water to get out. Proper installation, with the set screws facing out of sight would have solved this problem. A bumper for the bathroom door was installed in the one and only place where it would engage the lock on the handle.
Convenience of location. Cleanliness of rooms and neatness of the property. Friendly Manager. Only issue is will they forgive me of one nights room rent when my family with small children had to return home a day earlier than planned.
Everything clean and organized ,no noise and really nice view
I arrived late and left very early in the morning, the only thing I didn’t like is the fact that there is no coffee maker or water boile in the room
Great for the price. Bed was a full size so it was a bit snug for two people. Staff was friendly.
Have stayed in "suites" before and all had upholstered furniture, Lamps, a closet, ice w/an ice bucket, wifi, HBO, and a coffee maker. This had two pillows, a bed and a TV. No closet, no lamps, no hair dryer, no coffee maker and we were told to make our ice since we had a refrigerator. This is a truck stop bare bones room posing and pricing as if they have a "suite" and don't even give you breakfast for your $100 investment.
Hotel was very clean but very hospital like. They offer cheap weekly rates which should tell you a lot about the place.
Free breakfast was advertised as part of this offer. There was no food available at all- free or for a fee. The room was clean but Spartan. The bed was comfortable. The heat and shower were great.
I only stayed for two nights. This is bare minimum hotel staying. There is no shampoo, conditioner, silverwear, pots and pans. There is nothing. Which for a extended stay I expected. For the price I did get a bed to sleep in and tv. Another thing if you plan on using the wifi then plan on upgrading for 3$ a day. The wifi wouldn't stream anything I wanted it to. I didn't sleep much because there wear people walking around all night above me and it was so loud. Consider spending the extra 30$ to stay somewhere nicer.0
Nice condition. The hallways smell kinda funny. Water stayed warm. Room stayed cold. Fridge/freezer worked great.
The staff was very friendly. The room was kept clean, very spacious.
Everything was great except that they da out of laundry cards the day we needed one!!
WoodSpring Suites Allentown Bethlehem places you within a few miles (5 km) of Dutch Springs Aqua Park and St Lukes Hospital. Each of the 121 rooms at this hotel includes a kitchen, a sitting area, and a refrigerator.
All 121 recently renovated accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include free local calls and desks. Limited housekeeping is available.
Guests of WoodSpring Suites Allentown Bethlehem enjoy free WiFi in public areas, express check-out, and laundry facilities. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a vending machine.
The elevator broke the night we were there and our room was on the 4th floor. Went to check out at around 8:30 AM and the reception desk was closed, and unable to get a receipt. There was a drop box to put your rook card in and it was unsecured.
I left never stood only walled in room ti walk right back out smelled horrible and headboard to bed was on the floor literally had 2 month old never would i go ever again
It is extremely disappointing to know that you were left with such a bad impression of our hotel after your time with us. Our staff works diligently to create an at home like experience and we deeply apologize that we missed the mark in these areas during your stay and failed to earn your recommendation. We are striving to make each stay comfortable and excellent and apologize that this was not the case for you. We are actively working on all issues and apologize that it is not going as quickly as you'd like. We wish you all the best and the safest of travels.
I had stuff moved and taken from my room. When you've been a victim of robbery it's nerve racking. Personal belongings were touched covit 19. Parking lot cigarette butts, the walls are paper thin. I have asked to be moved to a quieter room wasn't honored I've been staying here for weeks on end. i'm glad I'm going to another hotel. Prices have gone up... and Staff must think it's a practical joke.--- Walls are paper thin you can hear everything nothing but door slams. I was generous my first review, think twice before coming here. two items I have had have gone missing... but I'm thankful I'm checking out tomorrow. bathsoap placed under the toilet bowl... totally disrespectful. bottle doesn't have feet.
Good Afternoon, These accusations are completely unfounded. No one other than the guest entered her room during her stay here at Woodspring suites. We ran a door audit to ensure the validity of her accusations, and in fact only the guest Key opened the door during her stay. This guest was problematic and hostile, paying a day at a time and late daily. Because we asked her to check out, she is now making false accusations against the team and our hotel. Best Regards, WoodSpring Suites Management Thank you!
Thank you for your very thoughtful review. We are delighted that you were so pleasantly surprised and had a wonderful stay with us. We appreciate your comments and recommendation more than you know and would look very forward to seeing you again!
okay!!! front desk staff is very helpful, I just wish they would get the laundry cards in!
Thank you for your very thoughtful review. We are delighted that you were so pleasantly surprised and had a wonderful stay with us. We appreciate your comments and recommendation more than you know and would look very forward to seeing you again!
The hotel rooms had a very bad smell. When we arrived we had to open the windows, turn on the ac and leave a while. Room 221 also did not have any hot water in the shower!!! You could only get hot water in the sink! You had to use the sink and give yourself a sponge bath basically!!!
Thank you so much for sharing your insights. It is important to us to know what is important to guests and we appreciate hearing from you.
Not a nice place. Crappy coffee in the lobby. No services other than vending machines. Cheap fake wood floors. Depressing.
Thank you so much for sharing your insights. It is important to us to know what is important to guests and we appreciate hearing from you.
The rooms are large and have space that can be used for desk work. My shower curtain rod was bent allowing for water to get out. Proper installation, with the set screws facing out of sight would have solved this problem. A bumper for the bathroom door was installed in the one and only place where it would engage the lock on the handle.
Thank you for your feedback. We're sorry that there was an issue with the shower curtain and bathroom door in your room. We appreciate hearing from you and we're glad your overall stay was a good one.
Convenience of location. Cleanliness of rooms and neatness of the property. Friendly Manager. Only issue is will they forgive me of one nights room rent when my family with small children had to return home a day earlier than planned.
Thank you!
Everything clean and organized ,no noise and really nice view
This is terrific feedback to receive. Thank you for the 5-star rating and lovely review. We appreciate you.
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with the elevator. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.