Arrowwood Resort and Conference Center3.5 out of 5.0
Recent guest reviews
Came back and everyone was very pleasant to talk to and work with. Rooms very clean and the food in both places tasted great. I watched the staff service the event I was attending and they did an awesome job. I love the new lights on the putting greens. Keep up the good work everyone. 2 thumbs up!
I recently visited my hometown to visit my family after my bachelor party. I booked a suite with a lake view at Arrowwood Resort. The room was big enough and clean enough but It was definitely outdated. The same carpet and decor had been there since I was a kid. It came with a kitchenette, dining room table, full fridge, living room, and separate bedroom with access to the balcony from both rooms. The balcony was narrow but long. My brother and I had drinks in the room and probably got fairly noisy but never caused any complaints so the walls must be thick. In the early morning I ordered room service and then fell asleep before they could deliver it. I then woke up and called them back apologetically reordering my meal. They did not charge me for the mistake or the 2nd meal and they delivered it promptly. After my meal I placed the room service tray on the floor outside my room in the hallway. I drove my brother to work and when I returned to the hotel later that evening, I opened my door to find bugs everywhere. On the walls, on the ceiling, etc. I HAD LEFT MY BALCONY DOOR OPEN. THEY WERE SWARMING AROUND A LAMP. THIS WAS MY FAULT. I did my best to swat them out but couldn't do much. Luckily they hadn't come into the bedroom half of the suite so I went to bed with the door closed. MAKE SURE YOU CLOSE THE DOOR IF YOU STAY HERE. I checked out the next day. When I left over 24 hours after ordering room service, the tray was still on the floor in the hallway. Arrowwood is a cool place but I would save up and rent one of their vacation homes because those properties are much newer and not so in need of an update. They do have lots of activities, from boat rental to swimming, and of course a deck bar, video arcade, and even a waterpark along with an indoor pool.
I reserved a room with my wife and two young boys for the two night minimum and were given a room facing the lake on the fourth floor. Overall the first night went well and the view was nice since we could see all the lake activities and the park. However, the second night had a heavy rain and I woke up to a dripping ceiling extremely early in the AM. Thankfully, the boys were still asleep as I left to alert the front desk. Besides saying thank you for bringing it to their attention, the front desk quickly stated that they can't move us because the hotel is full. This wasn't an option at this time, anyways, since the boys were asleep. The front desk staff called maintenance to bring me some buckets and they came with a few old food buckets and some soiled rags. When I returned to the room the rain had slowed down so I could only find one drip point. I placed the rag a bucket and tried to go back to sleep. A little later the rain picked up and I heard the second drip point. I discovered it was dripping on the TV and a portable USB battery charger I had on the dresser were both wet. I dried off both items, moved the TV, and placed the second bucket. Pretty tired by this time, I crawled back in bed as the softened drips filled the buckets. In the morning I noticed water stains where the drips were coming from to suggest the leak has existed for quite some time. At check out I made sure to mention the leaking ceiling again and the water on the TV and my power charger. Instead of saying thank you for helping to minimize damage or apologizing for the inconvenience of the leaky roof, all the front desk staff (a different person due to changing of shift) seemed to be concerned with is if the other staff member told maintenance about the leak. I told them I would hope they did as maintenance didn't seem to know why I wanted the buckets. In the end, I was more disappointed with the customer service of the front desk staff than the struggle with the leaky roof keeping me from a good night's sleep.
Stayed for one week and even though the weather was not cooperating there were enough activities for the grandchildren. I have to agree that the rooms seem dark and dingy but the staff make up for it. The townhouses and cottages are really beautiful but pricy hence we stayed in the executive family room. Hotel is outdated but comfortable and the breakfast buffet is great. Would highly recommend the horseback riding trail package. Woman who runs the stables is very nice and accommodating.
It had been a while since I had done anything fun with my family so we planned to go out of town before summer ends. We wanted something fun with activities so I found this resort online. My family arrived Friday night but I arrived Saturday morning. It was a decent place, we had plenty of fun. Starting from the boat rides, jet skis, outside activities like beach volleyball, outdoor and indoor pools without forgetting the slides for kids in the water park and a nice outdoor bar that's open till 1. All in all, it's a nice place to go with your family. A few minor improvements needed but nothing is ever perfect. I would go back.
I stayed at this resort to attend to a wedding at Carlos Wineries. The hotel has a water park which is not very impressive, good for small kids but nothing memorable. The restaurants are ok, Sunday buffet overpriced and not very good. Rooms are nice and comfortable.
Let me begin my saying that I really don't enjoy giving bad reviews and very rarely bother to do so (I just don't go back). I have deep roots in the Alexandria Lakes Area and have stayed with my family at Arrowwood numerous times over the years, as we have extended family in the area. I'm sad to say that I had such a disappointing experience on Friday to prompt this review. First, we were traveling with our dog and planned to meet some family to eat at the Deck Grill for dinner. I was happy to see that they now have gluten-free buns so I can enjoy a burger. That's where the welcome stopped! I called ahead to check that it would be fine to walk my dog on the property before we ate (after a 2.5 hr drive)...since I assumed it would be completely acceptable. The front desk person rudely said, "No, that's not allowed." Excuse me? I'm telling you that I'm about to patron your restaurant and you can't accommodate a WALK? That's absurd and foolish business-sense given the fact that MANY hotels now wisely allow dogs (just do a search for Duluth hotels, for example). The Alexandria area is so far behind in this category, it's absurd. Before going to the restaurant, I still walked my dog because it was just necessary. It's completely understandable that dogs would not be allowed by the outdoor pool, but not at all on the property? The management is shooting themselves in the foot! If you must have a policy of this, you really should place the signs more prominently and include the word PLEASE. Really, I can't tell you how the whole thing infuriates and offends me. Second, everyone's salads included many pieces of rotten lettuce and someone in our party said that their fish sandwich didn't even seem like fish. Management, please hear me when I say,"Just because the reviews of most restaurants in the area are sub-par, doesn't mean you need to meet them there. You have a beautiful location, take it advantage of it." I am so disappointed in the lack of venues at which to have a lakeside meal in this area that I am tempted to open my own!! The market demands it! So sorry that I will have to invite my family to another Lakes area in the future if this debacle does not improve. One note is that my burger was done well and I really did appreciate the gluten-free bun. Also, our waitress was attentive and sweet. As long as I'm here, I have a business idea for the management. You have a beautiful indoor restaurant, so have you thought about doing destination wine tasting weekends? I'm referring to hosting a rep from west coast vintners, etc. Perhaps you have, I'm just reflecting on how empty the restaurant seemed during many seasons during my previous stays. Final advice, if you are traveling to Alexandria, think about renting a house and making your own meals. You may have a better experience.
My entire family came together for a vacation this year and we chose this location and all had an absolute blast. We had a variety all of ages from 74 to 1 and there was something for everyone to do! Beach was clean with reasonable rental prices on paddle boards and paddle boats and pool outdoor was heated. Cottage was beautiful and beds were very comfortable. We went during the week so no lines at the waterpark and we all had an absolute great time! Jeremy was so delightful and met our every need. We were pleased with the 4 days spent at this location and can't wait for our next trip!
We stayed over a weekend for a family reunion. We made reservations ahead of time and when we checked in the rooms were ready to go. The place is an older property that does need a little attention. Our room was very spacious and clean. They have a very nice outdoor deck and bar / restaurant. They were also very accommodating when we wanted to rent a pontoon for the afternoon which is very enjoyable. There is also a large indoor water park attached to the facility which we did not utilize but it look like it had everything a kid would want.
I asked Jeff for my money back for my stay. His reply was its in the hands of the insurance company. Nothing was done, nothing was made right, I have been reading reviews and they are all saying the place is really run down. It is now Aug 4, and to this day I have not heard anything except they haven't forgotten me. 2 months have gone by and they have done NOTHING! WIll NEVER EVER stay here again!
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 417 reviews