The hotel is great. I have stayed several times at this location. However, this time, my credit card was charged $50 for "incidentals" and I can not get a response from the hotel. I have called twice and no one is availabel to help me with this issue. NOT GOOD. This room was paid in advance through ...
On a short vacation visited Civil Rights & Vulcan Museums and Galleria Mall in Hoover, AL. Had a great time. Location was great 15-20 minutes from everything visited . Traffic flowed. Ate at Mellow Mushroom and Dream Land BBQ at 5 Points. Food was great.
checked into the motel after 8pm.. proceeded to the room, notice a potato chip bag on the floor, also food (peas on the floor) the bathroom sink was broke, we immediately left to go to the store, we closed the door it would not latch or lock, tried about 5 times finally we had to pull the door hard ...
checked into the motel after 8pm.. proceeded to the room, notice a potato chip bag on the floor, also food (peas on the floor) the bathroom sink was broke, we immediately left to go to the store, we closed the door it would not latch or lock, tried about 5 times finally we had to pull the door hard to lock it. needless to say we left and went to find another place to stay, we came back after locating another motel and checked out, I had left a note for the front desk with the gentlemen that was there and a note that he signed documented my complaint, to call me the next day, I had to call them, they never tried to contact me, the manager said she was waiting on me to call her?????
Roaches all in my room.... Uncomfortable bed ...door didn't work properly...just overall nasty hotel one of the worse hotel stays I've evey had
Would have giving all 4 or 5 but the fire alarm went off twice where everyone had to evacuate the building. And, there was a spider problem.
Short stay at a reasonable price!! I was only here for a business meeting and the room had all I needed for the time.
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