Run down. Elevator sounded like it was falling apart furnature below standard toilet was just the right size for a three year old
I understand the Covid-19 issues, but it would have been nice to have been told when I made reservations or when I checked in that there would be no housekeeping. The "free breakfast" was a joke - just a pastry or muffin, cold hard boiled egg or a yogurt to choose from. I actually went to the Suite Shop and bought an individual pizza to cook in my room instead of trying the breakfast offering. The phone in my room didn't work and the coffee maker didn't work. Both were fixed. but....
Issues were too numerous to count! Checked in and streamers were tied around lamps, hanging from ceiling, peanuts on floor, and confetti on carpeting. Used bars of soap in bathtub area and pubic and body hair in bath tubs. Obviously, the extreme cleaning practices they were advertising for covid-19 had not been used on this suite! I took pictures of all of it, left the “ proof” with the desk manager AND notified Hilton. NEVER got a response! I am a travel agent who has booked Hilton for years and my husband travels extensively for his job. Neither one of us will ever stay in a Hilton branded hotel after this!
Spacious rooms, excellent breakfast, helpful staff
Staff at desk rude and ignored customers. Never let us know our room was ready until we kept asking. They told us they would text us and didn’t until we were already at the desk. Food tasted old at morning buffet. The halls were dirty with paper all over the floor. The staff at front desk didn’t speak or ask if they could help the customers. They never said thank you
Roomy, large suites with great restaurant and Bar on the property
I took my 11 yo + 3 friends for her bday. She was ecstatic. The lobby & outside the room was dingy. It smelled funky & the carpets need a deep clean. The evening reception had food everywhere & felt dirty. The pool was freezing and the hot tube was cold with way too many people crammed in it. no clean towels. Our room was gross. All the lamp shapes had seen better days - One was even broken and didn’t sit properly on the lamp. There were stains on the walls & in the bathroom ceiling & yellow stains in the bathtub the looked like someone had urinated in it. The bedquilts were wrinkled. The phone was disgusting with crud all over it. I didn’t even want to touch it! I think it was supposed to be off white? The mini fridge in the cabinet was broken, so there was another working fridge just sitting out by the cabinet. We used the pull out couch and discovered food underneath when folding it out. Possibly a really old piece of pizza? Gross. It took over an hour to get a bed roll for the fold out. Our air conditioner was broken! We called engineering and they never showed up. And yes, I followed the instructions on how to turn it on. It didn’t work. We had OK room service food (way over priced) We didn’t go to sleep until mindnight but when we did, it was horribly hot & the noise outside the room was ridiculous. People were yelling & just plain loud. Cannot believe we paid this much for it. I stayed positive for her and didn’t want to ruin it by focusing on the negatives.
I stayed there with my new boys ages 3 and 4 and Everyone as so kind and nice to us! We got to feed the koi fish and experience all th amentities of the hotel! We will for sure be planning on stàying at the hotel again!
We arrived and there were no carts to be had in the hotel so we had to wait downstairs. The staff did go looking for one which was helpful. When we got to the room, lights were broken and the sink was clogged up. We ordered room service and I came quick but without any water. I called a handful of times and was never able to get anyone on the phone. Overall the staff was nice but the hotel was a disappointment.
Maid didn’t leave towels or replenish coffee. Didn’t make bed. That was odd.
Nice hotel. When more than one person occupies a room., sufficient towels and complimentary liquids( coffee) should be supplied each day in the room. The breakfast was excellent.
I don't usually leave reviews. If I don't like a hotel, I just won't go back. But in this instance, I felt it was necessary to let people know what they are getting themselves into. Embassy Suites used to have a great reputation which is why I felt confident booking this hotel for our trip. However, numerous problems with the hotel and our room will keep me from ever booking another stay here again. Here are a list of problems we encountered: 1. The hotel needs a renovation and facelift. Garbage was overflowing out of the receptacle next to the entrance to the hotel and the same was true for the receptacle inside the lobby. 2. The hotel does not provide two Queens. It is two full size beds, or one King. We were traveling with two teenage boys. And the hotel does not have roll aways. My fault...I should have checked first, but I travel a lot and I have never encountered this problem. 3. Our room: wall paper peeling from walls, broken door handles, only one small trash receptacle, shower that doesn't drain, toilet that runs and runs, musty smell, no safe for valuables, outlets that don't work, housekeeping did not clean our room, make up our beds or bring us clean towels. 4. Free breakfast: ran out of plates and tables. We sat at a bench to eat. Food was standard free breakfast fare, minus the usual waffles or pancakes. It was a horrible experience. The price of our stay was not commensurate with what we got. Next time will stay at a Holiday Inn or Marriott.
Located in Redmont Park within a mile (2 km) of Birmingham Zoo, Embassy Suites Hotel Birmingham is within a few miles (5 km) of other popular sights such as University of Alabama-Birmingham. This 3.5-star hotel has 242 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from room service.
The 242 air-conditioned accommodations feature balconies and afford space to spread out with living rooms. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with satellite channels and first-run movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
At Embassy Suites Hotel Birmingham, guests enjoy an indoor pool, a 24-hour fitness center, and WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Run down. Elevator sounded like it was falling apart furnature below standard toilet was just the right size for a three year old
We are very sorry to hear about your experience
I understand the Covid-19 issues, but it would have been nice to have been told when I made reservations or when I checked in that there would be no housekeeping. The "free breakfast" was a joke - just a pastry or muffin, cold hard boiled egg or a yogurt to choose from. I actually went to the Suite Shop and bought an individual pizza to cook in my room instead of trying the breakfast offering. The phone in my room didn't work and the coffee maker didn't work. Both were fixed. but....
We apologize you did not enjoy your visit. Just like you, we hope things can go back to normal soon.
Issues were too numerous to count! Checked in and streamers were tied around lamps, hanging from ceiling, peanuts on floor, and confetti on carpeting. Used bars of soap in bathtub area and pubic and body hair in bath tubs. Obviously, the extreme cleaning practices they were advertising for covid-19 had not been used on this suite! I took pictures of all of it, left the “ proof” with the desk manager AND notified Hilton. NEVER got a response! I am a travel agent who has booked Hilton for years and my husband travels extensively for his job. Neither one of us will ever stay in a Hilton branded hotel after this!
I apologize you had an issue with your visit and that I have not heard of any of this until now.
Thank you for your review. I apologize that you did not enjoy your visit with us.
Spacious rooms, excellent breakfast, helpful staff
Thank you for your review. We are happy to hear you enjoyed the size of the rooms, the breakfast, and our team members. We hope to earn a 5/5 on your next visit.
Thank you for your wonderful review!
Thank you for the great review! We look forward to having you as our guest on your next visit to Birmingham!
Staff at desk rude and ignored customers. Never let us know our room was ready until we kept asking. They told us they would text us and didn’t until we were already at the desk. Food tasted old at morning buffet. The halls were dirty with paper all over the floor. The staff at front desk didn’t speak or ask if they could help the customers. They never said thank you
I apologize for the poor experience that you experienced. I will share your feedback with the Management team so that they can correct these issues in the future. Thank you for your feedback.
We apologize you did not enjoy your visit with us.