The hotel is isolated and difficult to find at night. The staff was excellent and efficient. The room was very good.
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Great location and well maintained.
Although the property was clean and the employees were friendly and helpful, the hotel was dated. The hotel is in a great location and has an on sight Ruth's Chris restaurant and there is plenty of parking. We stayed in a one bedroom suite and it was more than enough room for me and my husband. The only downside is the how old and tired the decor is.
The room was nice,clean and cozy. Everything overall was fantastic and I am coming back to stay again this weekend
Run down. Elevator sounded like it was falling apart furnature below standard toilet was just the right size for a three year old
I understand the Covid-19 issues, but it would have been nice to have been told when I made reservations or when I checked in that there would be no housekeeping. The "free breakfast" was a joke - just a pastry or muffin, cold hard boiled egg or a yogurt to choose from. I actually went to the Suite Shop and bought an individual pizza to cook in my room instead of trying the breakfast offering. The phone in my room didn't work and the coffee maker didn't work. Both were fixed. but....
Issues were too numerous to count! Checked in and streamers were tied around lamps, hanging from ceiling, peanuts on floor, and confetti on carpeting. Used bars of soap in bathtub area and pubic and body hair in bath tubs. Obviously, the extreme cleaning practices they were advertising for covid-19 had not been used on this suite! I took pictures of all of it, left the “ proof” with the desk manager AND notified Hilton. NEVER got a response! I am a travel agent who has booked Hilton for years and my husband travels extensively for his job. Neither one of us will ever stay in a Hilton branded hotel after this!
Spacious rooms, excellent breakfast, helpful staff
Staff at desk rude and ignored customers. Never let us know our room was ready until we kept asking. They told us they would text us and didn’t until we were already at the desk. Food tasted old at morning buffet. The halls were dirty with paper all over the floor. The staff at front desk didn’t speak or ask if they could help the customers. They never said thank you
Roomy, large suites with great restaurant and Bar on the property
I took my 11 yo + 3 friends for her bday. She was ecstatic. The lobby & outside the room was dingy. It smelled funky & the carpets need a deep clean. The evening reception had food everywhere & felt dirty. The pool was freezing and the hot tube was cold with way too many people crammed in it. no clean towels. Our room was gross. All the lamp shapes had seen better days - One was even broken and didn’t sit properly on the lamp. There were stains on the walls & in the bathroom ceiling & yellow stains in the bathtub the looked like someone had urinated in it. The bedquilts were wrinkled. The phone was disgusting with crud all over it. I didn’t even want to touch it! I think it was supposed to be off white? The mini fridge in the cabinet was broken, so there was another working fridge just sitting out by the cabinet. We used the pull out couch and discovered food underneath when folding it out. Possibly a really old piece of pizza? Gross. It took over an hour to get a bed roll for the fold out. Our air conditioner was broken! We called engineering and they never showed up. And yes, I followed the instructions on how to turn it on. It didn’t work. We had OK room service food (way over priced) We didn’t go to sleep until mindnight but when we did, it was horribly hot & the noise outside the room was ridiculous. People were yelling & just plain loud. Cannot believe we paid this much for it. I stayed positive for her and didn’t want to ruin it by focusing on the negatives.
Located in Redmont Park within a mile (2 km) of Birmingham Zoo, Embassy Suites Hotel Birmingham is within 2 miles (3 km) of other popular sights such as Birmingham Botanical Gardens. This 3.5-star hotel has 242 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
The 242 air-conditioned accommodations feature balconies and afford space to spread out with living rooms. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with satellite channels and first-run movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
At Embassy Suites Hotel Birmingham, guests enjoy an indoor pool, a 24-hour gym, and WiFi in public areas. Self parking is offered for USD 5.00 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
The hotel is isolated and difficult to find at night. The staff was excellent and efficient. The room was very good.
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Great location and well maintained.
Although the property was clean and the employees were friendly and helpful, the hotel was dated. The hotel is in a great location and has an on sight Ruth's Chris restaurant and there is plenty of parking. We stayed in a one bedroom suite and it was more than enough room for me and my husband. The only downside is the how old and tired the decor is.
The room was nice,clean and cozy. Everything overall was fantastic and I am coming back to stay again this weekend
Run down. Elevator sounded like it was falling apart furnature below standard toilet was just the right size for a three year old
We are very sorry to hear about your experience
I understand the Covid-19 issues, but it would have been nice to have been told when I made reservations or when I checked in that there would be no housekeeping. The "free breakfast" was a joke - just a pastry or muffin, cold hard boiled egg or a yogurt to choose from. I actually went to the Suite Shop and bought an individual pizza to cook in my room instead of trying the breakfast offering. The phone in my room didn't work and the coffee maker didn't work. Both were fixed. but....
We apologize you did not enjoy your visit. Just like you, we hope things can go back to normal soon.
We apologize you did not enjoy your visit with us.