Well the elevator was out of service the whole weekend which was no fun since we were on the fourth floor. We didn’t have any toilet paper in our bathroom and when I went to ask for some at the front desk, the lady working the front desk seemed annoyed that I had asked for two extra towels and toilet paper.
Staff wasn't very friendly and hassled me to get more towels. We had 4 people in our room, had 2 towels, and they didn't want to give me 2 more.
The room was very nice and clean, but didn’t like looking out the window at a wall!
Everything was very clean and operating properly. Staff was polite and accommodating.
Great place to stay, great location and clean Highly recommended
Nicer, updated property. Reasonably clean. Room had everything we needed.
i LIKED THE FRIENDLY STAFF. I WAS SO DISPLEASED WITH THE 3 KIDS AND 2 ADULTS NEXT DOOR. IM NOT HOW THE LAYOUT IS SETUP BUT 5 PEOPLE NEXT TO 2 PEOPLE SHOULD NEVER HAPPEN. IT WAS EXTREMELY LOUD AND NOT RELAXING.
Decor was pretty. Clean and very comfortable. My family and I had a relaxing stay. Will definitely use again if I visit Abilene.
The breakfast was very good. Most hotels do a poor job with the eggs, but these were the best, even had a little cheese mixed in!
Desk staff was very friendly. Had a cricket in the room first night so no sleep. Talked to night desk staff and he tried to find it but couldn’t. Talked to lady on morning shift she said she would have maintenance come down when they came on at 8:00 am. Never happened. I saw cricket in bathroom tried to catch but it ran under vanity which was about 4-5” up from floor when I tried to get it out all kinds of stuff came out from under it. Wads of hair, trash of all kinds. Was very gross. Had Joslyn come see. Was assured housekeeping would get right on it. I was out until about 7:00 pm. Hadn’t been cleaned. Complained again. Housekeeping finally came down to only pick up the wads of hair and empty toilet paper rolls. Complained yet again. Housekeeping came back only brought me towels. My room was never cleaned my entire stay there. It was so gross made me wonder if they ever put clean sheets on bed after last person was in the room. I slept in the chair after that
The room was very nice and clean, breakfast was good, staff was friendly.
They had a large group of people checking out and they were low staff for cleaning so they upgraded me which was great.
Pleasant stay, no problems. I wasn't too thrilled about the breakfast but my wife thought it was OK.
Apparently they are in the middle of a remodel. I'm sure it will be great when it is done, but when we arrived they had just painted the entire first floor and the smell of varnish and paint was overwhelming. It did not go away. Even the elevator smelled like paint thinner. The front desk had been relocated to a room down the hall on the first floor. When we approached to check in there was a negative tone to the whole experience. The first words out of his mouth were "Well, I COULD check you in, but there is this little thing called a registration card that you have to sign and they took my printer." I would have made other plans if I had known this before booking.
room was clean & comfortable...staff friendly and helpful, breakfast was GREAT!!!
The facilities were suitable for our purposes of travel to a tournament. No complaints.
while in town helping son with moving , this was a good place to be refreshed
Located within 2 miles (3 km) of Mall of Abilene, La Quinta Inn & Suites by Wyndham Abilene Mall is within 3 miles (5 km) of Amy Graves Ryan Little Theatre. This 72-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast.
La Quinta Inn & Suites by Wyndham Abilene Mall's 72 rooms are air-conditioned and provide microwaves, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
At La Quinta Inn & Suites by Wyndham Abilene Mall, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a meeting room and a business center.
Well the elevator was out of service the whole weekend which was no fun since we were on the fourth floor. We didn’t have any toilet paper in our bathroom and when I went to ask for some at the front desk, the lady working the front desk seemed annoyed that I had asked for two extra towels and toilet paper.
Staff wasn't very friendly and hassled me to get more towels. We had 4 people in our room, had 2 towels, and they didn't want to give me 2 more.
Dear valued guest, We are sincerely sorry for any inconveniences you experienced during your stay. Rest assured we will share your comments with staff and management in order to prevent any future occurrences.
The room was very nice and clean, but didn’t like looking out the window at a wall!
Dear Sylvia, We thank you for your feedback and your business. I will share your comments with staff and management. We hope to see you again in the future. Thank you for choosing La Quinta!
Everything was very clean and operating properly. Staff was polite and accommodating.
Thank you so much for your positive feedback. We are so glad you enjoyed your stay.
Great place to stay, great location and clean Highly recommended
We thank you for coming to stay at our property at LaQuinta. It gives us great joy that we were able to provide a safe and enjoyable environment to you. We are happy to have been able to serve you as a guest and hope for more visits to follow. Hope you have a wonderful december and Christmas!
Nicer, updated property. Reasonably clean. Room had everything we needed.
i LIKED THE FRIENDLY STAFF. I WAS SO DISPLEASED WITH THE 3 KIDS AND 2 ADULTS NEXT DOOR. IM NOT HOW THE LAYOUT IS SETUP BUT 5 PEOPLE NEXT TO 2 PEOPLE SHOULD NEVER HAPPEN. IT WAS EXTREMELY LOUD AND NOT RELAXING.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we will take the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to exceed your needs and expectations. We appreciate the time you take to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Decor was pretty. Clean and very comfortable. My family and I had a relaxing stay. Will definitely use again if I visit Abilene.
The breakfast was very good. Most hotels do a poor job with the eggs, but these were the best, even had a little cheese mixed in!
Desk staff was very friendly. Had a cricket in the room first night so no sleep. Talked to night desk staff and he tried to find it but couldn’t. Talked to lady on morning shift she said she would have maintenance come down when they came on at 8:00 am. Never happened. I saw cricket in bathroom tried to catch but it ran under vanity which was about 4-5” up from floor when I tried to get it out all kinds of stuff came out from under it. Wads of hair, trash of all kinds. Was very gross. Had Joslyn come see. Was assured housekeeping would get right on it. I was out until about 7:00 pm. Hadn’t been cleaned. Complained again. Housekeeping finally came down to only pick up the wads of hair and empty toilet paper rolls. Complained yet again. Housekeeping came back only brought me towels. My room was never cleaned my entire stay there. It was so gross made me wonder if they ever put clean sheets on bed after last person was in the room. I slept in the chair after that
Dear guest, We are very sorry for the inconvenience and rest assured we will be sharing your concerns with staff and management to resolve the issues mentioned above. We appreciate your business and hope to better serve you in the future.