Friendly staff. Facilities seems a little dated, could use some sprucing up.
The hotel was short staffed and when checking in we had to wait 13 minutes just for someone to come to the front desk. The same when checking out but the wait was shorter. The front desk clerk upon checking out was very professional and friendly and allowed us to check out 30 minutes later than check-out time. Property was clean and comfortable. Other negative was shower curtain in rm 107 was not long enough and I had to clean up the entire bathroom floor with the bath mat after my shower due to a lot of water on the floor. My husband had to do the same. Also before our arrival, the telephone # for the hotel said that number had been disconnected and Hilton customer service were useless in resolving the issue when I tried to double-ck our reservation 2 days before our arrival. A family member in Abilene physically went to the hotel to make sure they were open for business and confirmed we had a reservation. Definitely not the service I expected from a Hilton owned hotel. Even the reservation date on this review is incorrect. The stay was 19 Jun - 20 Jun.
Everything was great! Breakfast was great! Only thing I would recommend is putting mire towels in the pool area.
Arrived about 9PM after a 12+ hour drive. We were asleep when the fire alarm went off around 11:30. Got dressed, trooped outside and waited. Fire department came and went. Staff told us that it was a "false alarm". What they didn't tell us was that the system would continue to go off about every 10 to 15 minutes for the next hour and a half. My brother called the desk at about 1 AM to find out what was going on. He was told that "a technician was on the way". Given that our purpose in staying in the hotel was to get a good night's rest in preparation for the long day we had ahead my brother suggested that the hotel should make some adjustment. He was told he would have to talk to "Rachel" in the morning -- apparently some sort of district manager. Rachel was apparently not on site in the morning and we didn't have the time to make contact. Our second night passed without incident. Rachel did not contact us. When you check in the desk clerk points to a big sign that says one does not have to pay if things are not satisfactory. Well we had paid in advance, expected a good night's rest, and had to start our business the nest day on less than 4 hours sleep. Aside from the fire alarm incident this hotel was above average in most respects. The rooms were very clean (if a bit small) and the beds were very comfortable.
My room was quiet and comfortable. The pool was fun and relaxing.
Great hotel with a good hot breakfast. We enjoyed the indoor pool. Beds were super comfy and rooms were nice and clean.
We started late on our trip and ended up two hours behind schedule. When we arrived at the hotel, the front desk person had a big smile and checked us in quickly. The place was clean, quiet and very comfortable. I will be staying there again when traveling through Abilene in the future!
We come to Abilene to visit our kids. We enjoy our stay at the hotel.
We were bumped from our hotel because we were given a handicap room that we did not request. Never use [...]again. Very disappointed.
Our team booked reservations at the Best Western across the street but I noticed that it had a number of smokiing rooms available on the internet and decided to switch to the Hampton across the street since we had good luck before with Hampton. We slept well, kids enjoyed the pool, and everyone across the street were not thrilled with their choice. I would stay here again without hesitation.
This was one of the best hotels we have stayed in. The room is very clean and had real bedding. Perfect size for a family of 4 or 5. I was really impressed to see a real shower head in the bathroom. The kids loved the indoor pool and hot tub. Even the breakfast good, real eggs, sausage and waffles, not toast and donuts others try to pass off. We have family in Abilene and travel there often. Hampton Inn is on our return list.
We got in late to Abilene. The reservations were quick and easy. The staff was very nice and the room was very nice with all the amenities you would need-frig, microwave, coffee pot. The full breakfast was nice as well. Check out was quick and the stay was restful.
This is the 2nd time we have stayed at this location. Really enjoy Hampton Inn, always clean.
The service was great. The food was average. The rooms were a little too skinny. The rooms were outdated. The bed was not very comfy. Good location. Decent price. The Hampton Inn on the north end is newer and nicer. Was very supprised at how fast the parking filled up.
Not a lot of parking, and spots are too narrow. I drive a nice black vehicle. The lawn sprinklers washed it for me overnight. Water spots all over, and windshield so spotted had to wash it before I drove. Had to go to a carwash to remove the lime deposit "spots" off the paint.
Friendly staff including front desk, housekeeping, and breakfast buffet server.
Located within a leisurely stroll of Mall of Abilene, Hampton Inn Abilene is within a few miles (5 km) of Abilene Regional Medical Center. This 63-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free breakfast is offered each morning from 6:00 AM to 10:00 AM.
All 63 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and safes.
At Hampton Inn Abilene, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Friendly staff. Facilities seems a little dated, could use some sprucing up.
On behalf of the Hampton Inn Abilene, I would like to thank you for taking the time out to complete a review for our hotel. We are thrilled to see that you rated us a 5 out of 5! We hope you will choose Hampton Inn in the future for all of your lodging needs.
The hotel was short staffed and when checking in we had to wait 13 minutes just for someone to come to the front desk. The same when checking out but the wait was shorter. The front desk clerk upon checking out was very professional and friendly and allowed us to check out 30 minutes later than check-out time. Property was clean and comfortable. Other negative was shower curtain in rm 107 was not long enough and I had to clean up the entire bathroom floor with the bath mat after my shower due to a lot of water on the floor. My husband had to do the same. Also before our arrival, the telephone # for the hotel said that number had been disconnected and Hilton customer service were useless in resolving the issue when I tried to double-ck our reservation 2 days before our arrival. A family member in Abilene physically went to the hotel to make sure they were open for business and confirmed we had a reservation. Definitely not the service I expected from a Hilton owned hotel. Even the reservation date on this review is incorrect. The stay was 19 Jun - 20 Jun.
On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. I wanted to personally apologize that your stay was not what you have come to expect from a Hampton Inn and we sincerely apologize for the wait times you experienced and the phone issues. Both of these things have been addressed with out staff. I do thank you for being willing to bring this to our attention. It is guest, like you, that help our operation by indicating areas for improvement. This is not always an easy task and we appreciate you for doing it. We would like the opportunity to make a new impression on you in the future and hope you will give us another chance.
On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. Your participation does make a difference in the success of our operation. We are always looking to impress our guests and are happy that our hard work has succeeded in providing you with the service you have come to expect from Hampton Inns. We hope you will consider Hampton Inn in the future for all your lodging needs
Everything was great! Breakfast was great! Only thing I would recommend is putting mire towels in the pool area.
On behalf of the Hampton Inn Abilene, I would like to thank you for taking the time to complete a review for our hotel. Our guests' feedback allows us improve in areas that may be lacking. We have shared your comments with our staff and would like to inform you that we are taking corrective action to ensure pool towels are regularly replenished. We hope you will choose Hampton Inn Abilene in the future for your lodging needs.
Arrived about 9PM after a 12+ hour drive. We were asleep when the fire alarm went off around 11:30. Got dressed, trooped outside and waited. Fire department came and went. Staff told us that it was a "false alarm". What they didn't tell us was that the system would continue to go off about every 10 to 15 minutes for the next hour and a half. My brother called the desk at about 1 AM to find out what was going on. He was told that "a technician was on the way". Given that our purpose in staying in the hotel was to get a good night's rest in preparation for the long day we had ahead my brother suggested that the hotel should make some adjustment. He was told he would have to talk to "Rachel" in the morning -- apparently some sort of district manager. Rachel was apparently not on site in the morning and we didn't have the time to make contact. Our second night passed without incident. Rachel did not contact us. When you check in the desk clerk points to a big sign that says one does not have to pay if things are not satisfactory. Well we had paid in advance, expected a good night's rest, and had to start our business the nest day on less than 4 hours sleep. Aside from the fire alarm incident this hotel was above average in most respects. The rooms were very clean (if a bit small) and the beds were very comfortable.
Dear Robert, Thank you for taking the time to review your stay at the Hampton Inn Abilene. I'm glad you found our hotel to be clean and enjoyed our convenient location. However, I do apologize for the inconvenience the fire alarm caused. We do take guest safety very seriously, so we must treat every alarm as though it is the real thing. I'm truly sorry this kept you from enjoying your night with us. We hope that if you are ever back in the area, we will have another chance to show you the stay you deserve. Sincerely, Rachel L. General Manager
My room was quiet and comfortable. The pool was fun and relaxing.
Great hotel with a good hot breakfast. We enjoyed the indoor pool. Beds were super comfy and rooms were nice and clean.
On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. Your comments do make a difference in the success of our operation. Additionally, I would like to give you a big cheerful, “Thank You!” for noticing our fantastic staff. They get up very early and work hard throughout the day to provide top notch service! It means a lot to them, and us, that their hard work has been noticed