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Recent guest reviews

In over 30 years of traveling, I've never stayed anywhere with: no complementary shampoo (anywhere in the building, apparently), no ability to leave a wake-up call, no clock radio, a nonfunctioning business center, a nonfunctioning breakfast area, an abandoned pool, and with one of two elevators down. The room rate was somewhat reduced perhaps for these reasons, but they were not divulged upfront (other than the closed breakfast area). Like most, I haven't traveled all that much since the Pandemic, so maybe supply-chain and tradesmen-availability issues are relatively common nowadays. But it leads me to conclude that I'm going to stick with national chains until these economic issues smooth out...national brands MIGHT be somewhat more insulated from these issues?! They're small matters, but in an industry like hospitality their importance is obviously elevated. The room was nicely appointed (although not well insulated from what seemed like midnight soccer games occurring in the room above mine)--exactly as seen. The staff was fine. And I am one of those weird older people who doesn't use a smartphone, so that was part of the annoyance for me (wake-up issues, no way to check email). But to me it was all just a bit beyond the pale for 90-plus a night. There are other options in the area that should work better right now, so I won't be back.

One of the worst places I have stayed. Unfriendly staff, no snacks or beverages, heat worked poorly, uncomfortable mattress and pillows. Terrible place.

The hotel was great. It was on need of some repairs, but they are working on it right now.

I couldn't find the contact info for the property. I wasn't going to be able to make it, our trip had been delayed. I was unable to cancel my trip, therefore I was billed for a stay I never was able to use.

Veryclean

terrible

They were very interested in my safety and comfort.

The decor was nice and everything looked nice. But upon stay things were not great. The young front desk gentleman was not very welcoming or friendly when he had a sign on the counter saying he was away tending to duties but really sitting on the couch 5ft away on his cell phone. He saw me up there and was a bit perturbed when he had to get off his cell phone and come help me. I asked about roll away beds and he was quick and harsh to answer we don't have any with a scoff. So, apparently they don't have roll away beds so if you have a large family, this ISN'T the hotel for you. Other than that, the bed was super hard, hot tub was out of order, the hairdryer in the room was the worst I've ever used at a hotel and the bed was right up against the air conditioner so it was cold on our side of the room and warm on the other.

The staff was kind and professional. The room was clean and comfortable. Nothing fancy, just right for the money.

This was a good hotel for us. Quite very clean, nice people. We have traveled to many places and this was one of the best I have stayed in. I would stay here again. Good value!!

Great stay for work night. Check in staff was great! Friendly and provided assistance when needed.

Scheduled only 2 days in advance. when checking in I found that the hotel was Fully booked. Room was nice. we only stayed 1 night but this hotel would be great for an extended stay.

Hotel has all 3 things I need, comfortable bed, quiet rooms and secure. Have stayed here many times and this place is always consistently good.

I always stay here when I come to town. The rooms are nice and clean and the price seems to always be a good value. The hotel is generally quiet and I am able to rest well.

It was near everywhere I needed to be and it was a nice stay in the area. Clean and enjoyable.

Everything was good. The only slight annoyance was the time it took to check-in, The location is central to everything to all my calls. Many good places to east nearby not fancy but good.

Overall, this hotel was very nice. The staff was friendly. The room was clean. The indoor swimming pool was green and not useable but it is December... So we weren't going swimming anyway. We were very pleased overall.

Have had good experiences here in the past but not this trip. Tub and sink faucets dripped all night. Had to unplug refrigerator because motor droned on incessantly. Biggest annoyance however was the television which had the habit of shutting itself off every 8 or 10 minutes and then re-booting to channel one. Mentioned this in the morning to desk clerk who seemed neither surprised or concerned. There are too many options for overnight stay in this part of town to put up with these issues.

The hotel is near restaurants and shopping, but on a somewhat quiet street. We checked in with no problems, staff was nice enough and the hotel seemed well kept and clean. The room was spacious and seemed nice enough. The bed was comfortable and linens was average or above. The breakfast was a standard hotel breakfast and was what was expected. Problems: The walls seemed thin and the family next door with small children seemed overly loud. There was a rip in the curtain, the TV turned itself off and on the entire time we tried to watch it. (Very annoying! ) The refrigerator didn't work at all and the coffee pot was disgusting. The bathtub was black where it had been caulked and behind the door there was a small tile missing and the wallpaper was peeling. At 8:30 a.m. The next morning, our phone rang and by the time I answered it, no one was there. Approx 5 minutes later there was a knock on our door and by the time my husband was halfway across the room, the door was being unlocked. Luckily we had the latch locked! My husband opened the door and the woman said she had been told we had already checked out? When we checked out, I mentioned these things to the staff and she didn't seem overly concerned. She did make a note that the refrigerator didn't work. It was not the worst hotel we've ever stayed...but I've had much better.

Catclaw Drive Abilene TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour business center
  • Laundry facilities

Located within 2 miles (3 km) of Mall of Abilene, Big Country Hotel & Suites is within 3 miles (5 km) of McMurry University. This 66-room hotel has free in-room WiFi, free self parking, and a 24-hour business center.


Rooms

Guests can expect 55-inch TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Renovated in 2021, Big Country Hotel & Suites offers free WiFi in public areas, a 24-hour business center, and a computer station. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free newspapers, laundry facilities, and a gift shop.

Room options

Premium Studio Suite, Non Smoking, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Premium Room, 2 Queen Beds, Non Smoking, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for Big Country Hotel & Suites

Everyone (2) Couples (15) Business (17) Family (13) Other (6) Friends (2)
2
Business Business

In over 30 years of traveling, I've never stayed anywhere with: no complementary shampoo (anywhere in the building, apparently), no ability to leave a wake-up call, no clock radio, a nonfunctioning business center, a nonfunctioning breakfast area, an abandoned pool, and with one of two elevators down. The room rate was somewhat reduced perhaps for these reasons, but they were not divulged upfront (other than the closed breakfast area). Like most, I haven't traveled all that much since the Pandemic, so maybe supply-chain and tradesmen-availability issues are relatively common nowadays. But it leads me to conclude that I'm going to stick with national chains until these economic issues smooth out...national brands MIGHT be somewhat more insulated from these issues?! They're small matters, but in an industry like hospitality their importance is obviously elevated. The room was nicely appointed (although not well insulated from what seemed like midnight soccer games occurring in the room above mine)--exactly as seen. The staff was fine. And I am one of those weird older people who doesn't use a smartphone, so that was part of the annoyance for me (wake-up issues, no way to check email). But to me it was all just a bit beyond the pale for 90-plus a night. There are other options in the area that should work better right now, so I won't be back.

By on Jun 13, 2022

4
Everyone

By on Apr 10, 2022

1
Partner Couples

One of the worst places I have stayed. Unfriendly staff, no snacks or beverages, heat worked poorly, uncomfortable mattress and pillows. Terrible place.

By on Nov 20, 2021

4
Family

The hotel was great. It was on need of some repairs, but they are working on it right now.

By on Oct 31, 2021

2
Family with small children

I couldn't find the contact info for the property. I wasn't going to be able to make it, our trip had been delayed. I was unable to cancel my trip, therefore I was billed for a stay I never was able to use.

By on Aug 6, 2021

5
Business Business

Veryclean

By on Aug 5, 2021

1
Everyone

terrible

By on Apr 30, 2021

5

they were very interested in making my stay comfortable

Other

They were very interested in my safety and comfort.

By on Nov 27, 2015

3

ok stay

Family

The decor was nice and everything looked nice. But upon stay things were not great. The young front desk gentleman was not very welcoming or friendly when he had a sign on the counter saying he was away tending to duties but really sitting on the couch 5ft away on his cell phone. He saw me up there and was a bit perturbed when he had to get off his cell phone and come help me. I asked about roll away beds and he was quick and harsh to answer we don't have any with a scoff. So, apparently they don't have roll away beds so if you have a large family, this ISN'T the hotel for you. Other than that, the bed was super hard, hot tub was out of order, the hairdryer in the room was the worst I've ever used at a hotel and the bed was right up against the air conditioner so it was cold on our side of the room and warm on the other.

By on Oct 20, 2015

4

holiday trip

Couples

The staff was kind and professional. The room was clean and comfortable. Nothing fancy, just right for the money.

By on Aug 1, 2015

Big Country Hotel & Suites

3010 Catclaw Drive, Abilene, TX 79606
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