Puerto Rico Adventure Vacation Packages

First and foremost, I want to commend your exceptional staff. From Frances at the front desk to Luis at the pool bar, and the friendly attendants handing out towels and welcoming guests at the front door — everyone was warm, professional, and truly a highlight of our stay. On the surface, the hotel is visually stunning. However, some concerns became apparent once we looked a bit deeper. In our room (935), the wood veneer on the dresser was bubbling, detracting from the room’s presentation. The bathroom felt quite small for a property carrying a five-star designation, and the carpeting showed noticeable wear. In the lobby, the billiard table was in such poor condition that it might be better removed altogether if not going to be properly maintained. The elevators were dimly lit and felt somewhat dated — more in line with a 3- to 4-star experience than what one expects from a five-star resort. While your outstanding staff goes a long way in creating a positive impression, there’s only so much they can do to compensate for these shortcomings in the physical experience. One final note, and this is not unique to your property: resort fees. It’s always a disappointment to see these charges tacked on at checkout. It feels misleading — like a last-minute add-on rather than part of the actual room rate. Transparency goes a long way, and including these fees upfront would make the process feel more honest and guest-focused. Thank you for your hospitality,

Couldn’t rent the foils as shop was closed

Dated hotel, no restaurant, small beach was nice, pool and pool bar were ok, staff super slow or understaff. 5 min to Old San Juan, great area for walking/jugging/biking. next to kayaking rental. plenty of parking. they allow day passes so it can get a bit ghetto on weekends. clean rooms, one broken elevator. a 3 star location at the most

Dated hotel, no restaurant, small beach was nice, pool and pool bar were ok, staff super slow or understaff. 5 min to Old San Juan, great area for walking/jugging/biking. next to kayaking rental. plenty of parking. they allow day passes so it can get a bit ghetto on weekends. clean rooms, one broken elevator. a 3 star location at the most

First and foremost, I want to commend your exceptional staff. From Frances at the front desk to Luis at the pool bar, and the friendly attendants handing out towels and welcoming guests at the front door — everyone was warm, professional, and truly a highlight of our stay. On the surface, the hotel is visually stunning. However, some concerns became apparent once we looked a bit deeper. In our room (935), the wood veneer on the dresser was bubbling, detracting from the room’s presentation. The bathroom felt quite small for a property carrying a five-star designation, and the carpeting showed noticeable wear. In the lobby, the billiard table was in such poor condition that it might be better removed altogether if not going to be properly maintained. The elevators were dimly lit and felt somewhat dated — more in line with a 3- to 4-star experience than what one expects from a five-star resort. While your outstanding staff goes a long way in creating a positive impression, there’s only so much they can do to compensate for these shortcomings in the physical experience. One final note, and this is not unique to your property: resort fees. It’s always a disappointment to see these charges tacked on at checkout. It feels misleading — like a last-minute add-on rather than part of the actual room rate. Transparency goes a long way, and including these fees upfront would make the process feel more honest and guest-focused. Thank you for your hospitality,

Couldn’t rent the foils as shop was closed

First and foremost, I want to commend your exceptional staff. From Frances at the front desk to Luis at the pool bar, and the friendly attendants handing out towels and welcoming guests at the front door — everyone was warm, professional, and truly a highlight of our stay. On the surface, the hotel is visually stunning. However, some concerns became apparent once we looked a bit deeper. In our room (935), the wood veneer on the dresser was bubbling, detracting from the room’s presentation. The bathroom felt quite small for a property carrying a five-star designation, and the carpeting showed noticeable wear. In the lobby, the billiard table was in such poor condition that it might be better removed altogether if not going to be properly maintained. The elevators were dimly lit and felt somewhat dated — more in line with a 3- to 4-star experience than what one expects from a five-star resort. While your outstanding staff goes a long way in creating a positive impression, there’s only so much they can do to compensate for these shortcomings in the physical experience. One final note, and this is not unique to your property: resort fees. It’s always a disappointment to see these charges tacked on at checkout. It feels misleading — like a last-minute add-on rather than part of the actual room rate. Transparency goes a long way, and including these fees upfront would make the process feel more honest and guest-focused. Thank you for your hospitality,

The property was off the main strip but it was still in a decent area. The staff was awesome! Wish there was more places to eat in the area and there was early check in available.

Couldn’t rent the foils as shop was closed

The hotel has everything and the personnel is great. I love it and will definitely come back.

First and foremost, I want to commend your exceptional staff. From Frances at the front desk to Luis at the pool bar, and the friendly attendants handing out towels and welcoming guests at the front door — everyone was warm, professional, and truly a highlight of our stay. On the surface, the hotel is visually stunning. However, some concerns became apparent once we looked a bit deeper. In our room (935), the wood veneer on the dresser was bubbling, detracting from the room’s presentation. The bathroom felt quite small for a property carrying a five-star designation, and the carpeting showed noticeable wear. In the lobby, the billiard table was in such poor condition that it might be better removed altogether if not going to be properly maintained. The elevators were dimly lit and felt somewhat dated — more in line with a 3- to 4-star experience than what one expects from a five-star resort. While your outstanding staff goes a long way in creating a positive impression, there’s only so much they can do to compensate for these shortcomings in the physical experience. One final note, and this is not unique to your property: resort fees. It’s always a disappointment to see these charges tacked on at checkout. It feels misleading — like a last-minute add-on rather than part of the actual room rate. Transparency goes a long way, and including these fees upfront would make the process feel more honest and guest-focused. Thank you for your hospitality,

The staff were all fantastic. Very nice people. I wasn't crazy about the room. The windows are like an office building- they don't open. The Wifi was quite spotty. The sliding door for the toilet didnt work. The clothes closet didn't close properly. The bathroom sink was beautiful but the joystick spout was weird. Small complaints, really. But I would really have loved an open window...Great beach!

The hotel has everything and the personnel is great. I love it and will definitely come back.

The staff were all fantastic. Very nice people. I wasn't crazy about the room. The windows are like an office building- they don't open. The Wifi was quite spotty. The sliding door for the toilet didnt work. The clothes closet didn't close properly. The bathroom sink was beautiful but the joystick spout was weird. Small complaints, really. But I would really have loved an open window...Great beach!

First and foremost, I want to commend your exceptional staff. From Frances at the front desk to Luis at the pool bar, and the friendly attendants handing out towels and welcoming guests at the front door — everyone was warm, professional, and truly a highlight of our stay. On the surface, the hotel is visually stunning. However, some concerns became apparent once we looked a bit deeper. In our room (935), the wood veneer on the dresser was bubbling, detracting from the room’s presentation. The bathroom felt quite small for a property carrying a five-star designation, and the carpeting showed noticeable wear. In the lobby, the billiard table was in such poor condition that it might be better removed altogether if not going to be properly maintained. The elevators were dimly lit and felt somewhat dated — more in line with a 3- to 4-star experience than what one expects from a five-star resort. While your outstanding staff goes a long way in creating a positive impression, there’s only so much they can do to compensate for these shortcomings in the physical experience. One final note, and this is not unique to your property: resort fees. It’s always a disappointment to see these charges tacked on at checkout. It feels misleading — like a last-minute add-on rather than part of the actual room rate. Transparency goes a long way, and including these fees upfront would make the process feel more honest and guest-focused. Thank you for your hospitality,