Our flight got canceled and the lady who was “helping” us was rude and not helpful. We told her our situation and why we wanted to be to our destination by a certain time and she said “That is why you don’t travel on the day of your event.” She was trying to convince me and MJ family to drive 3 hours in a snowstorm to catch a flight. It was evident that English wasn’t her first language. We ended up leaving the desk and finding a different airline. Very unhappy with American Airlines.