$191 Cheap flight deals from Denver (DEN) to Puerto Morelos (CUN)

The hotel is located in a busy part of the hotel zone next to the coco bongo nightclub. The pool area is nice and faces onto the beach and is nice at first glance but the place is dirty/damaged/poorly finished in countless places. We had an ocean view room however the balcony could not be used due to the warm AC vent blowing. The rooms were very big and spacious but the condition was poor. The light near the big did not work and the rest of the lighting isn’t very good so it’s dark when the sun goes down. The bathroom was fine but run down (door missing on the shower, poor water pressure, damaged tiles). It was very affordable at €100 per night and we only stayed for 2 nights but if it was any more, i would have looked to move elsewhere.

Nice place to relax

We enjoyed our vacation so much that we plan to go back in the future. Sol was our concerige and he was so helpful and amazing! All the staff was so friendly and helpful. The food and drinks were great! Keep up the great work that you do!

Nice place to relax

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Disappointing Stay at Ocean Allure Costa Mujeres Our stay at Ocean Allure Costa Mujeres fell well below expectations, particularly for a Master Suite booking. The biggest disappointment was our airport transfer. Despite receiving a booking confirmation and voucher, no transfer was arranged. After being advised by the hotel to take a taxi, with a promise of reimbursement, we paid USD 175. When we tried to resolve the issue, we were passed between departments, with neither the hotel nor management taking responsibility. The advertised butler service was also poor. We never met our butler, and WhatsApp responses were very slow. Our suite had several issues, including a malfunctioning main shower, visible damage and poor interior finishing. Even the welcome card was addressed to another family. Food and drinks were mediocre, and customer service throughout the resort was basic. Overall, the lack of attention to detail, poor service and failure to take responsibility for problems made our stay disappointing. The experience did not meet the standards expected of a luxury resort, and we would struggle to recommend it.