2/10 Terrible
Rachelle
Traveled with family and small children
May 21, 2024
Disliked: Staff & service
The airport shuttle is NOT 24 hours as advertised. I got there, asked about the shuttle because there was a piece of paper taped to the reception counter saying the shuttle is only open for limited hours. I asked them if this was true, and they said yes and proceeded to check me in. I told them I can’t stay if there isn’t a shuttle available, and asked to cancel or not complete my reservation because I needed the shuttle, and that’s why I booked in the first place. They didn’t stop the check in process when I informed them I won’t be able to stay, and handed me a keycard. Once being checked in completely, I couldn’t cancel my reservation online. Because of the shuttle issue, I needed to check in to a completely different hotel. So I had to fully pay for a room I didn’t even set foot into on top of another hotel for the night. The staff was less than helpful and had no empathy for what had happened.
Rachelle
Stayed 1 night in May 2024