This time around, the lady front agent was rude and provided very poor customer service. No welcome words were uttered. When I got to the room I asked to transfer coz it was for handicapped room. I booked online at Expedia for a standard room. She insisted that I had a handicap room reserved. She then asked me to contact online to transfer room for something basic request. Instead, she hang up on me after telling her that I’m the customer who has a basic request, instead she said “ but you don’t own the building.” Also, told her that there’s a lot of long hair scattered on the floor, I gathered it. She also charged my credit card (pending), perhaps for deposit for security and later drop off, but she should have explained and told me that. When I asked for clarification on key card, she would say “OMG”, making a customer feel stupid. It was such a terrible experience. I like the location and proximity to the beach and family/friends nearby, leaving you if you want to stay there again.