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DoubleTree by Hilton Rochester

4.0 star property
Hotel with free parking, near Marketplace Mall

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Rochester

Lobby
Reception
Breakfast served, American cuisine
Exterior
Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Standard, One King and One Sofa Bed

8.4 out of 10
Very good
(49 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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Reception

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  • Pool
  • Breakfast included
  • Pet friendly
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8.0 out of 10, Very Good, 1,008 reviews
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The price is $136
Sep 30 - Oct 1
Total with taxes and fees
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About the neighborhood

Rochester

DoubleTree by Hilton Rochester places you within 2 miles (3 km) of popular sights like Marketplace Mall and Tim Hortons Iceplex. This 4-star hotel welcomes guests with 248 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Tim Hortons Iceplex - 1 min drive - 1.1 miles
  • Marketplace Mall - 2 min drive - 1.2 miles
  • University of Rochester - 6 min drive - 4.3 miles
  • Rochester Institute of Technology - 8 min drive - 5.2 miles
  • Strong - 9 min drive - 5.5 miles

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • ‪Shake Shack - ‬13 min walk
  • ‪Tully's Good Times - ‬11 min walk
  • ‪Dairy Queen - ‬5 min walk
  • ‪Panera Bread - ‬16 min walk
  • ‪Boston Market - ‬7 min walk

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Guests staying at DoubleTree by Hilton Rochester enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Additional amenities include meeting rooms, conference space, and a free grocery shopping service.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. MP3 docks, refrigerators, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 1,005 reviews
$122 nightly
The price is $139
Oct 13 - Oct 14
Total with taxes and fees
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

Frequently asked questions

Are free cancellation options available at DoubleTree by Hilton Rochester?

DoubleTree by Hilton Rochester provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton Rochester?

As of Sep 20, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Rochester on Sep 28, 2025 start from $122.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to DoubleTree by Hilton Rochester?

This hotel is located in Rochester, close to Strong, Tim Hortons Iceplex, and Marketplace Mall. You'll also find Highland Park and Cinemark Movies 10 within a short drive.

Is parking available on site at DoubleTree by Hilton Rochester?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does DoubleTree by Hilton Rochester feature a casino on the premises?

No, DoubleTree by Hilton Rochester doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton Rochester?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about DoubleTree by Hilton Rochester?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at DoubleTree by Hilton Rochester?

No, this hotel doesn't have a spa tub.

Does DoubleTree by Hilton Rochester have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton Rochester serves buffet breakfast for a surcharge on weekday mornings at Bistro 252.

Does DoubleTree by Hilton Rochester allow pets to stay free of charge?

No, pets aren't allowed at DoubleTree by Hilton Rochester though service animals are welcome.

Does DoubleTree by Hilton Rochester have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from DoubleTree by Hilton Rochester?

The closest major airport to DoubleTree by Hilton Rochester is Greater Rochester Intl. Airport (ROC), which is 5.6 mi away (9 minutes by car).

Are there rooms with balconies that I can book at DoubleTree by Hilton Rochester?

No, there aren't any guestrooms with balconies at DoubleTree by Hilton Rochester.

Does DoubleTree by Hilton Rochester host weddings?

Take advantage of the wedding venue at DoubleTree by Hilton Rochester if you plan to say "I do" during your trip.

DoubleTree by Hilton Rochester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 472 out of 1007 reviews
Rating 8 - Good. 220 out of 1007 reviews
Rating 6 - Okay. 131 out of 1007 reviews
Rating 4 - Poor. 94 out of 1007 reviews
Rating 2 - Terrible. 90 out of 1007 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Erika

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Lobby was clean
Stayed 1 night in Aug 2025

10/10 Excellent

Eloise

Stayed 1 night in Jul 2025

2/10 Terrible

Katrese

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy room, atrocious manager, (you know who you are). We booked a room with a sofa bed. When we were ready to use it, to our horror, we found blood on the bed. We didn’t use the bed and alerted staff in the morning. We also found a brewed coffee cup in the coffee maker. It looked like it had sat there for at least a week. Back to the BLOOD. We alert the manager. She said she would send the head of housekeeping to my room to talk to me, then they would figure out the solution. The manager arrived. I showed her the BLOOD. She offered to switch out the mattress. She proceeded to bring in another mattress. I noticed a LARGER stain on the replacement mattress. Her response, “I made sure it was clean on top.” I told her the resolution was unacceptable and asked what else could be done. The housekeeping manager told me that was the best she could do. I went back to the manager. She was abrasive and unprofessional. She said they would give me the equivalent of a large pizza in points. I told her that I did NOT use points and I did not want any points. I also asked if they would be willing to offer anything off on our stay as we would be there for several nights. The manager told me that we were welcome to LEAVE and she would not offer anything off of the large bill with a BLOODY mattress. My husband looked at a different room with yet a larger stain. He was also told he could LEAVE. STAY AWAY. FILTHY!
Stayed 4 nights in Jul 2025

10/10 Excellent

Doris, MASPETH

Stayed 4 nights in Jun 2025

2/10 Terrible

YONGQIANG

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A truly terrible stay. I chose this hotel because it’s part of the Hilton brand, which I expected to be trustworthy overall—but the cleanliness was shockingly poor, to an unacceptable degree. The floors in the public areas were covered with dust and litter (as shown in the photos). When I first entered the room, there was even a soda can sitting on the windowsill—absolutely speechless. All in all, it was a very disappointing experience. Additionally, the air conditioner in the room was as loud as a tractor—it was so noisy that it was nearly impossible to sleep.
Stayed 1 night in Jun 2025

8/10 Good

JACKIE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay and service 👍
Stayed 3 nights in Jun 2025

6/10 Okay

BO

Business traveler
Disliked: Property conditions & facilities
Hallways and rooms are outdated. Shower heads are terrible. To close the room door for room 137, you literally have to lift up and slam your body into it. There’s rust in the tub. My first room 606 was 80 degrees and the AC didn’t work.
Stayed 1 night in Jun 2025

8/10 Good

Pasqualino

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Inside ambience was unusually good.Trees and plants were a welcome change to most hotels
Stayed 1 night in Jun 2025

10/10 Excellent

Herman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort

No peace

If you are someone who has trouble sleeping with any kind of noise, then this place is not a place for you. Cars racing up and down is what I heard alllllll night long. It was crazy loud
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in May 2025

8/10 Good

Yevgeniy

Stayed 1 night in Jun 2025

10/10 Excellent

Irina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 2 nights in May 2025

10/10 Excellent

Mr

Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was quite peaceful and lovely . Staff were kind , the entire place was very clean and I enjoyed being able to check out from the Hilton app
Stayed 1 night in May 2025

10/10 Excellent

Madeline

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean rooms front end service easy access
Stayed 2 nights in May 2025

10/10 Excellent

Franklin, E. Amherst

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in May 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

SHARON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there only for a few hours. The staff was helpful suggesting a good place to eat and how to get there
Stayed 1 night in May 2025

8/10 Good

Alfred

Stayed 2 nights in May 2025

10/10 Excellent

Kayla

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean. Absolutely love all the plants and the pool.
Stayed 1 night in May 2025

8/10 Good

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Liked the overall look of the hotel. Didnt like, Light in the bathroom was flickering over the shower
Stayed 1 night in May 2025

10/10 Excellent

Lillian

Stayed 1 night in May 2025

8/10 Good

Sylvia

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Stayed 1 night in May 2025