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La Hacienda Hotel, at Xcaret

Property class: 2.5
VIP Access

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Photo gallery for La Hacienda Hotel, at Xcaret

A lush garden with a clear pool surrounded by dense tropical foliage and large rocks.
A covered outdoor area with a stone floor, potted plants, and a wooden staircase leading to an upper level.
A courtyard with a tiled pathway, lush greenery, and a large decorative pot.
A spacious room with a polished wooden floor, large arched windows, stone walls, and a high ceiling with exposed beams.
A staircase with a railing, surrounded by greenery and a tiled floor.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
Ave. Rancho Viejo al Parque XCaret, Fracc. 1, Lote 13 entre Calle de los Sentidos y Calle Xangos, Playa del Carmen, QROO, 77712
  • Place, Xenses Park
    ‪5 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪14 min walk‬
  • Place, Xplor Theme Park
    ‪16 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 1 Queen Bed, Ensuite, Garden View

A bedroom with a bed, dresser, TV, and a large painting.

Deluxe Room, 1 Queen Bed, Ensuite, Garden View

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Ensuite, Garden View

A bedroom with a large bed, two bedside lamps, a ceiling fan, and a view of greenery through the windows.

Deluxe Room, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

A hotel room with two beds, a wooden headboard, a large painting, and a TV.

Deluxe Double Room, 2 Double Beds, Ensuite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

A hotel room with a large bed, two bedside lamps, a decorative wall piece, a green couch, and a window with a view of trees.

Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Ensuite, Garden View

A spacious room with a large bed, a leather sofa, and a glass coffee table. There are multiple windows providing natural light and views of greenery outside.

Royal Room, 1 King Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

La Hacienda Hotel, at Xcaret places you within a 15-minute stroll of popular sights such as Xenses Park and Xplor Theme Park. This 8-room hotel has a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Xenses Park - 5 min walk - 0.3 miles
  • Museum of Popular Mexican Art - 14 min walk - 0.8 miles
  • Xcaret Eco Theme Park - 14 min walk - 0.8 miles
  • Río Secreto - 14 min walk - 0.8 miles
  • Xplor Theme Park - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • ‪El Xentral - ‬6 min drive
  • ‪Cupcake Cafe - ‬7 min drive
  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪The Buffete - ‬17 min walk
  • ‪Las Playas - Hotel Xcaret México - ‬6 min drive

About this property

La Hacienda Hotel, at Xcaret

Guests staying at La Hacienda Hotel, at Xcaret enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. Free offsite parking is included with your stay. Staff members can answer questions about accommodations, and also provide luggage storage. Other amenities at this spa hotel include a terrace, laundry facilities, and a garden.
42-inch flat-screen TVs come with Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Minibars, espresso makers, and ceiling fans are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Terasu Riviera Maya. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking includes off-street options

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Virtual front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Chef service
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 5 days before arrival with check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Frequently asked questions

What can I see close to La Hacienda Hotel, at Xcaret?

This hotel is located in Playa del Carmen, a short 15-minute walk from Xcaret Eco Theme Park and also 13 minutes on foot from Xplor Theme Park. You'll also find Playa del Carmen Main Beach and Terminal Punta Venado within a short drive.

How much does it cost to stay at La Hacienda Hotel, at Xcaret?

As of Oct 5, 2026, prices found for a 1-night stay for 2 adults at La Hacienda Hotel, at Xcaret on Oct 8, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at La Hacienda Hotel, at Xcaret?

No, there isn't parking at the hotel but you'll find free parking.

Is a spa located at La Hacienda Hotel, at Xcaret?

Terasu Riviera Maya is the hotel's full-service spa and services include massages.

Does La Hacienda Hotel, at Xcaret have a casino on the premises?

No, La Hacienda Hotel, at Xcaret doesn't have a casino.

Will I find an indoor pool at La Hacienda Hotel, at Xcaret?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is La Hacienda Hotel, at Xcaret a good place to stay for couples?

There are many amenities for couples at this hotel, including a chef service and in-room massages as well as an outdoor pool.

Are there hot tubs at La Hacienda Hotel, at Xcaret?

No, there isn't a spa tub at this hotel.

Does La Hacienda Hotel, at Xcaret have a restaurant with a breakfast menu?

No, La Hacienda Hotel, at Xcaret doesn't have a restaurant that serves breakfast.

Will La Hacienda Hotel, at Xcaret allow pets to stay for free?

No, pets aren't allowed at La Hacienda Hotel, at Xcaret.

Are there connecting rooms at La Hacienda Hotel, at Xcaret?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from La Hacienda Hotel, at Xcaret?

The closest major airport to La Hacienda Hotel, at Xcaret is Cozumel Intl. Airport (CZM), which is 16.7 mi away (248 minutes by car).

Are there rooms with balconies at La Hacienda Hotel, at Xcaret?

Yes, some guestrooms at this hotel offer either a furnished patio and a balcony where guests can enjoy garden and pool views.

La Hacienda Hotel, at Xcaret Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 9 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 0 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet location, beautiful property
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Skip was excellent, location unique.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave reviews but I think it's necessary. My daughter and I were traveling alone and also don't speak spanish unfortunately. There were times where we got ourselves into a pickle and the property owners went so above and beyond to help, it was incredibly meaningful. Ester and Skip were both so kind and generous, it makes this property stand out from any other place we went on our vacation. The Hacienda itself is 5 minutes from Xcaret, so you are so close to the action, but the location of the space is tucked away in a little rainforest. It is so beautiful and calming, I just felt very lucky to have found it. I can't recommend the hotel....almost an B&B enough. There is also a beautiful little bakery 2 steps down from the Hacienda with incredible Sourdough breads and cinnamon rolls. It's just a very special place.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stayed 4 nights in Jan 2026