HM Playa del Carmen

Hotel with free valet parking, a short walk to Quinta Avenida

VIP Access

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Relax by the pool surrounded by lush greenery and comfortable lounge seating.

Enjoy a formal dining experience with round tables, pendant lights, and polished floors.

Relax in this serene outdoor seating area with a round table and four chairs under a covered pergola.

Relax in a stylish space with seating areas and a bar, featuring unique wireframe chairs and pendant lights.

Relax in a warm and inviting space with a comfortable sofa and chairs, surrounded by a textured wooden wall and pendant lights.

Overview
Rooms
Location
Policies

Popular amenities

Bar
Room service
Housekeeping

Explore the area

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

Quinta Avenida
‪9 min walk‬
Playa del Carmen Main Beach
‪11 min walk‬
Mamitas Beach
‪14 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Standard Double Room

Excellent

301 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

377 sq ft
Sleeps 2
1 King Bed

Junior Suite with terrace and city view

377 sq ft
City view
Sleeps 4
1 King Bed and 1 Double Bed

Double Room Single Use

Wonderful

301 sq ft
Sleeps 1
1 Double Bed

Double room with balcony

Very good

258 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Double room with terrace and city view

Exceptional

301 sq ft
City view
Sleeps 2
1 King Bed OR 2 Queen Beds

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

Exceptional

Sleeps 2
1 Double Bed

Room Standard

Sleeps 4
2 Double Beds

Suite Junior

Sleeps 2
1 King Bed OR 2 Double Beds

Suite Junior with Street View

Sleeps 2
1 King Bed OR 2 Double Beds

Room Standard

Sleeps 3
1 Twin Bed and 1 Double Bed

Double Room Standard

Sleeps 2
1 King Bed OR 2 Double Beds

Room Standard

Exceptional

Sleeps 4
2 Double Beds

Room Standard

Sleeps 4
2 Double Beds

Room Standard

Sleeps 1
1 Twin Bed

Double Room Standard with Street View

Sleeps 2
1 King Bed OR 2 Double Beds

Room Standard

Sleeps 3
1 Twin Bed and 1 Double Bed

About the neighborhood

Playa del Carmen

HM Playa del Carmen places you in Gonzalo Guerrero, within a leisurely stroll of popular sights such as Playa del Carmen Main Beach and Quinta Avenida. This 91-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

Quinta Avenida - 9 min walk - 0.5 miles
Playa del Carmen Main Beach - 11 min walk - 0.6 miles
Mamitas Beach - 14 min walk - 0.8 miles
Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
Playacar Beach - 19 min walk - 1.0 mile

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Don Sirloin - ‬2 min walk
‪La Ceiba de la 30 - ‬1 min walk
‪Vips - ‬2 min walk
‪Nativo - ‬1 min walk
‪Tortas Santa Fe - ‬2 min walk

About this property

HM Playa del Carmen

Hotel with free valet parking, a short walk to Quinta Avenida

At HM Playa del Carmen, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free valet parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a terrace, laundry facilities, and a garden.

Guests can expect free WiFi and 50-cm plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, ceiling fans, and safes.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, German, Spanish

Similar properties

Relax by the pool surrounded by lounge chairs and umbrellas under the shelter of a covered patio.

Pool
Breakfast included
Parking included
Free WiFi

$90 nightly

Aug 28 - Aug 29

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free secured valet parking on site
Limited onsite parking

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Things to do

Gym
Outdoor pool

Family friendly

In-room crib
In-room refrigerator
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Garden
Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Tile flooring in room
Upper floors accessible by stairs only

3 floors
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Towels provided

Entertainment

50-cm plasma TV with cable channels

Food and drink

Refrigerator
Room service

Air conditioning
Ceiling fan
Desk chair
Heating
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Up to 2 kids 6 years old and younger stay free when using existing bedding
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-11:00 AM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

There are no elevators.
No rollaway or extra beds are available.

Property is also known as

HM Playa Carmen Hotel

HM Playa Carmen

HM Playa del Carmen Hotel

HM Playa del Carmen Playa del Carmen

HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at HM Playa del Carmen?

HM Playa del Carmen provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at HM Playa del Carmen?

As of Jul 28, 2025, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on Aug 8, 2025 start from $81.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around HM Playa del Carmen?

This hotel is situated in Gonzalo Guerrero within a short 13-minute walk of Playa del Carmen Main Beach and also 9 minutes on foot from Quinta Avenida. You'll also find Mamitas Beach and Playacar Beach within a short drive.

Is there parking available at HM Playa del Carmen?

Yes, secured valet parking is offered for free at the hotel.

Does HM Playa del Carmen feature a casino at the property?

No, HM Playa del Carmen doesn't have a casino.

Is there an indoor pool at HM Playa del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at HM Playa del Carmen?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does HM Playa del Carmen have a hot tub?

No, there isn't a spa tub at this hotel.

Does HM Playa del Carmen have a restaurant with a breakfast menu?

Yes, HM Playa del Carmen serves buffet breakfast each morning for a surcharge from its restaurant.

Does HM Playa del Carmen allow pets to stay for free?

No, pets and service animals aren't allowed at HM Playa del Carmen.

Does HM Playa del Carmen have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to HM Playa del Carmen?

The closest major airport to HM Playa del Carmen is Cozumel Intl. Airport (CZM), which is 22 mi away (256 minutes by car).

Can I book a room with a balcony at HM Playa del Carmen?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

HM Playa del Carmen Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

sergio

Apr 23, 2025

Liked: Cleanliness, staff & service

Stayed 2 nights in Apr 2025

8/10 Good

Kristina

Apr 20, 2025

Liked: Cleanliness

Disliked: Staff & service

Decent spot for the price

The place is beautiful and has great food. Beds are a little hard. The staff were not so efficient at the front desk but all the waiters and bartenders were great

Stayed 1 night in Apr 2025

8/10 Good

Kathleen M

Traveled with family

Apr 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, and hospitable stay

The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport.

Stayed 1 night in Apr 2025

10/10 Excellent

kerry

Traveled with partner

Apr 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, beautiful pool, perfect drinks, gorgeous room

Stayed 1 night in Mar 2025

10/10 Excellent

Irene

Traveled with partner

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!

Stayed 3 nights in Mar 2025

10/10 Excellent

Jeanne

Traveled with group

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!

Stayed 6 nights in Mar 2025

10/10 Excellent

Tina, Mililani

Traveled with partner

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I really enjoyed my 1 night stay at this cute boutique hotel. The service was amazing! The drinks ordered at the beautiful swim up bar were delicious! The location of this hotel was perfect! Just a walk down from the beach and from the main 5th avenue strip, yet it was nice and quiet and I felt safe, and well taken care of. Beautiful pool which I loved swimming in at night, with a beautiful view of the moon and stars above me! HM great job!

Stayed 1 night in Mar 2025

10/10 Excellent

Mario

Mar 3, 2025

Stayed 2 nights in Nov 2024

10/10 Excellent

mary claire

Mar 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would come back

This is a very nice hotel. They have a pool bar and restaurant you can eat all your meals there if you so please. The staff are super nice and the facilities are beautiful. It’s in a great location honestly, if you’re into hotels, this is a fantastic spot in Playa.

Stayed 8 nights in Feb 2025

10/10 Excellent

Lee

Feb 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few blocks from 5th ave

Great location and friendly staff.

Stayed 8 nights in Feb 2025

10/10 Excellent

Wendy

Traveled with partner

Jan 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time at HM Playa del Carmen right from the beginning when we were greeted by the highly efficient Minerva at the front desk. We appreciated having our Expedia VIP status recognized and the sparkling wine in the room as well as the option of a room upgrade and most importantly a very late check out till 4 pm which worked out perfectly for our 7:30 pm flight. The breakfast and bar staff were very friendly and worked hard to meet our needs and the breakfast itself was varied and plentiful and set us up for a great start to the day. We loved the location - we are walkers so enjoyed walking along 5th Avenue past all the craziness to Punta Esmerelda and then along the ocean and public beaches coming up at calle 38 and into our favourite lunch time spot Chela de Playa for craft beer, an excellent orange gin and tonic and the best torta in Mexico. Other great spots that deserve mention are Sirjan Persian restaurant and Indiana Jones restaurant which are both in easy walking distance. If you need a taxi, turn left out of the hotel and Daniel's taxi is usually there on the left corner.

Stayed 8 nights in Jan 2025

6/10 Okay

Xenia Ceja

Traveled with family and small children

Jan 24, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.

Stayed 4 nights in Jan 2025

8/10 Good

melanie

Traveled with family

Jan 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !

Stayed 3 nights in Jan 2025

8/10 Good

Julie

Traveled with family

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Provided drinking water, beach towels and amazing breakfast. Staff was kind and helpful aside from one grumpy security guard. Pool area is gorgeous. Walking distance to beach and great food. Rooms had good air conditioning. Beds and pillows weren't the comfiest but met our needs. Shower drain was somewhat clogged so some draining issues. Overall great experience, we would definitely stay again.

Stayed 6 nights in Dec 2024

8/10 Good

Riccardo

Jan 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff top notch.Breakfast 3/5

Stayed 5 nights in Dec 2024

10/10 Excellent

Lourdes

Jan 1, 2025

Stayed 2 nights in Dec 2024

6/10 Okay

Hok Fei

Traveled with family

Dec 31, 2024

Liked: Cleanliness, amenities

It’s walkable and convenient to shop and eat.

Stayed 3 nights in Dec 2024

8/10 Good

Luda, Liberty Lake

Traveled with group

Dec 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, very close to the shopping area.

Stayed 3 nights in Dec 2024

6/10 Okay

Srisatish

Traveled with family

Dec 30, 2024

Liked: Amenities

Not very clean and doesn't feel that safe. Convenient location though

Stayed 2 nights in Dec 2024

10/10 Excellent

Zuleyka

Traveled with family

Dec 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast!

Stayed 3 nights in Dec 2024

8/10 Good

Dillon

Dec 24, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Ramona

Traveled with family

Dec 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and the hotel was very nice.

Stayed 4 nights in Dec 2024

10/10 Excellent

Guadalupe, San Bernardino

Traveled with family

Dec 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location

Stayed 4 nights in Dec 2024

10/10 Excellent

AKSHAY

Dec 7, 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Nov 2024

10/10 Excellent

Romy

Traveled with partner

Nov 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is located in a very convenient area. It is very close to the Quinta Avenida and Plaza Las Perlas (pickup point to go to many tours). It is also quiet and full of plants which give it a cozy and appealing design. The staff is friendly and helpful. I had a great time staying there and would stay again for sure.

Stayed 4 nights in Nov 2024