See all properties

Phantom Suites

3.5 star property
Hotel with an outdoor pool, a short walk to Playa del Carmen Main Beach
VIP Access

Choose dates to view prices

Photo gallery for Phantom Suites

Terrace/patio
Property video
Master Suite | Bathroom | Shower, towels
Outdoor pool
Suite Doble | Private kitchen | Mini-fridge, microwave, stovetop, blender

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Pool
  • Kitchen
  • Free WiFi

Explore the area

View in a map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Master Suite

Master Suite | Living area | Flat-screen TV

Master Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite Doble

Suite Doble | In-room safe, desk, blackout drapes, soundproofing

Suite Doble

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite King

Suite King | In-room safe, desk, blackout drapes, soundproofing

Suite King

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Corasol
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
9.2 out of 10, Wonderful, 894 reviews
$573 nightly
The price is $573
Sep 28 - Sep 29
Total with taxes and fees
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

About the neighborhood

Playa del Carmen

Located in Zazil-ha, Phantom Suites is within a 5-minute walk of Mamitas Beach and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. Each of the 19 rooms at this 3.5-star hotel includes a kitchen, a microwave, and a flat-screen TV.

What's nearby

  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 1.8 miles
  • Punta Esmeralda Beach - 6 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪Colectivo Mexicano Cervecero - ‬1 min walk
  • ‪De Local - ‬1 min walk
  • ‪Quinta Parilla - ‬1 min walk
  • ‪Pizza Italia - ‬1 min walk

About this property

Phantom Suites

Hotel with an outdoor pool, a short walk to Playa del Carmen Main Beach
Guests of Phantom Suites enjoy features like an outdoor pool, free WiFi in public areas, and local meal delivery service. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage.
Guests can expect free WiFi and flat-screen TVs. Kitchens, microwaves, and stovetops are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Residence Inn by Marriott Playa del Carmen

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 1,022 reviews
$65 nightly
The price is $81
Sep 30 - Oct 1
Total with taxes and fees
Residence Inn by Marriott Playa del Carmen

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 2021
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Stovetop

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Property is also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Phantom Suites?

Phantom Suites provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to see around Phantom Suites?

This hotel is situated in Zazil-ha within a 10-minute walk of Playa del Carmen Main Beach, Mamitas Beach, and Quinta Avenida. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Will I be able to park at Phantom Suites?

No, there isn't parking at this hotel.

Does Phantom Suites have a casino on the premises?

No, Phantom Suites doesn't have a casino.

Is there an indoor pool at Phantom Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Phantom Suites?

Amenities that appeal to couples at this hotel include in-room massages, a kitchen, and a meal delivery service.

Does Phantom Suites have a hot tub?

No, this hotel doesn't have a spa tub.

Does Phantom Suites have a restaurant that serves breakfast?

Phantom Suites offers a full breakfast each morning for a surcharge though there is no restaurant.

Does Phantom Suites allow pets to stay for free?

No, pets and service animals aren't allowed at Phantom Suites.

Are there connecting rooms at Phantom Suites?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Phantom Suites?

The closest major airport to Phantom Suites is Cozumel Intl. Airport (CZM), which is 21.9 mi away (255 minutes by car).

Can I book a room with a balcony at Phantom Suites?

No, there aren't any guestrooms with balconies at Phantom Suites.

Phantom Suites Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 65 reviews
Rating 8 - Good. 9 out of 65 reviews
Rating 6 - Okay. 5 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 3 out of 65 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
Stayed 4 nights in Mar 2025

6/10 Okay

Kathleen R.

Liked: Cleanliness, staff & service
If you like live music this is the hotel for you. The staff were excellent and the room was very clean, it has a kitchenette and equipment. My partner loved the coffee every morning. The downside is the location is very close to a bar that blares their music until midnight, every night. Some of the music is good. If you are used to reading before bed, I suggest earplugs. The tv remote didn’t work unless you were a foot from the tv. The furniture is old but the bed was very comfortable. Linens showed a lot of usage. Shower is small but clean and modern. Personal safety was not an issue, the front door is always locked and manned by the front desk people. There was plenty of police available but we didn’t see and issues when we went out at night. Safety around the roof top pool and breakfast area was an issue. I fell and broke my wrist when moving between the pool and the bathroom. The tile was extremely slippery because of the water from the pool. There was no slip treatment on the tile or runner to absorb the water so it was very slick. No one seemed to make a big deal of my fall except to get a first aid kit and bandage for the small cut on my toe. No one offered to call for medical help or checked to see if I was okay after. It happened the day before we left so I wrapped it and bought a sling. Went to the ER when we arrived at our home airport and had it casted. If we were bigger party people it was perfect for the price and location. Very clean and friendly.
Stayed 6 nights in Mar 2025

10/10 Excellent

Tina Marie

Liked: Amenities, property conditions & facilities
Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again..
Stayed 8 nights in Mar 2025

10/10 Excellent

Nakayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat
Stayed 8 nights in Mar 2025

10/10 Excellent

Callie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!!
Stayed 5 nights in Feb 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option .
Stayed 8 nights in Feb 2025

10/10 Excellent

Allie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Stayed 4 nights in Feb 2025

10/10 Excellent

Alviera

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Jan 2025

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Stayed 6 nights in Feb 2025

10/10 Excellent

Eliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
Stayed 2 nights in Jan 2025

6/10 Okay

Howard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't what I expected
Stayed 14 nights in Jan 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a hotel suite that places you in a perfect walking distance to all of 5th ave and a short walk to the beach, this is it. Roof top pool wasnt as big as I expected but the whole rooftop area is still a really nice spot to go soak up the sun and have a couple drinks with your spouse or friends. Location can be a little loud on the streets at times but thats to be expected for being so close to 5th ave. The staff are very friendly and helpful which goes a long way for someone that maybe vacationing there for their first time. The only thing I can say that I didnt like was I didn't stay long enough. Will definitely be coming back.
Stayed 5 nights in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price really close to the ocean in fifth Avenue
Stayed 5 nights in Nov 2024

10/10 Excellent

N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
Stayed 5 nights in Dec 2024

2/10 Terrible

CARLOS

Stayed 3 nights in Dec 2024

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Stayed 1 night in Dec 2024

10/10 Excellent

Angie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
Stayed 1 night in Nov 2024

10/10 Excellent

Carlo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars. The hotel was very clean and everyone I encountered at the front desk was extremely nice. If you’re in Playa this hotel is a great pick!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Armidas

Traveled with partner
It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return
Stayed 1 night in Apr 2024

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto! Mil veces regreso!
Stayed 3 nights in Apr 2024

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
I stayed in a studio at Ah Xok for one month. The concept was spot on. The location was very convenient to 5th Ave North with lots of shops, restaurants and a short walk to the beach, Staff at the suites/hotel were fantastic. A shoutout to Roberto, Luis and Erica who were always friendly, helpful and knowledgeable. While the property was very clean and met most of my expectations, I likely wouldn’t stay again unless I was assured that the beds and sofas were upgraded. The bed in my room was hard as a rock and the sides slanted toward the floor. Horribly uncomfortable. The sofa/futon was worse. There wasn’t one iota of comfort. I usually resorted to sitting in a kitchen chair if I wanted to watch TV. Sitting on the sofa was near impossible, which felt like sitting on fabric covered metal slats.
Stayed 28 nights in Feb 2024