We chose this hotel because it had free parking, breakfast and ferry shuttle. There was a good amount of parking considering they were sold out, the breakfast was ok, the shuttle only runs every 2 hrs and you have to book it in advance so we didn't even get a chance to use it during our stay which defeated the purpose of booking here over the other hotels in Staten Island. The room smelled like wet dog, the toilet kept running, the TV doesn't fully shut off, the phone in the room didn't work, and there were a lot of random hairs all over the bathroom. I feel they could do a better job at cleaning the rooms. Most of the workers were friendly except the night front desk agent that seemed bothered when we stopped by, to inquire about the shuttle. The things that are out of their control were the other guests that were making noise at 5:20am on a Saturday. Standing outside our room talking loud, letting the doors slam constantly, turning the shower water on and off (everytime they did that, there was a loud screaching sound coming from the plumbing). The hotel should implement quiet hours! Maybe put signs to not let the doors slam because I didn't get any sleep after being woken up at 5:20am on a Saturday. I'm not a light sleeper, nor am I one to complain about every or anything but all these little things added up for me and I just felt I needed to leave a review. Hopefully management addresses some of these issues so future guests can have a better experience than we did.