This was the first time we have ever booked with Vrbo. We've stayed our share in hotels, but with a family of 5, it can get a little crowded. So, when the house popped up for places to stay, we decided to go for it. Overall, the experience was phenomenal! The house was everything that was promised, plus more. It was neat, and clean, it had a central location to everything, and we had no qualms about driving the 5 miles to the Mall of America-super easy to get to from where we were. We only stayed for 3 days, specifically for MOA, but the property owners had compiled a list of other attractions that were also in the area, and I do wish we would have had a little more time to check some of those out as well-maybe next time. As I said, the house was everything it was promised, and while we didn't need to contact the owners during our stay, they made it very easy for us to do, should the need have come up. They included any additional expenses (cleaning services etc) at the time we booked, which was also very helpful to know. The stay was awesome, and I highly recommend it for anyone!