W South Beach

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for W South Beach

2 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)
Luxury Oceanfront 3.5 Bdr, Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 1 Queen | Down comforters, minibar, in-room safe, desk
Penthouse 8, 2 Bedroom Bi-level Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Ocean View, Balcony | Down comforters, minibar, in-room safe, desk
Penthouse 1, 3 Bedroom Bi-level Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 1 King | Down comforters, minibar, in-room safe, desk
2 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
2201 Collins Avenue, Miami Beach, FL, 33139
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Collins Avenue Shopping Area
    ‪2 min walk‬
  • Place, Miami Beach Convention Center
    ‪7 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪20 min drive‬

Room options

Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(64 reviews)
  • 564 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(66 reviews)
  • 564 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed (View)

9.4 out of 10
Exceptional
(18 reviews)
  • 548 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premier, Suite, 1 King, Oceanfront, Balcony

9.4 out of 10
Exceptional
(6 reviews)
  • 746 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, Suite, 1 King, Ocean view, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • 746 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

1.5 Bedroom, Suite, 1 King, Ocean view, Balcony: 2

8.0 out of 10
Very good
(4 reviews)
  • 1151 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Oceanfront Rooftop, Bi-level Suite, 1 King, Oceanfront, Plunge pool

10.0 out of 10
Exceptional
(1 review)
  • 793 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Oceanfront, 1 Bedroom Suite, 1 King, Corner room, Balcony

  • 1054 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Ocean View 2 Bedroom, Suite, Bedroom 1: 1 King, Bedroom 2: 1 Queen, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 1287 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Oceanfront 2 Bedroom, Suite, Bedroom 1: 1 King, Bedroom 2: 1 Queen, Corner room, Balcony

  • 1350 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Ocean View 2.5 Bedroom, Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Sofa bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 1729 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds

Premier Suite, 2 Queen Beds, Balcony, Oceanfront

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Two Bedroom Villa, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 Queen, Ground Floor, Balcony

  • 1330 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Superior Room, 2 Queen Beds, Ocean View (Balcony)

10.0 out of 10
Exceptional
(12 reviews)
  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Luxury Oceanfront 2.5 Bdr, Suite, Bedroom 1: 1 King, Bedroom 2: 1 Queen, Balcony

  • 1990 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Penthouse 8, 2 Bedroom Bi-level Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Ocean View, Balcony

  • 2056 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Luxury Oceanfront 3.5 Bdr, Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 1 Queen

  • 2949 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

Penthouse Rooftop Pool, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Ocean View

  • 2056 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Luxury Oceanfront 3.5 Bdr, Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 1 Queen

  • 2954 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

Superior, Guest Room, 2 Queen, Ocean View, Balcony(Mobility Accessible, Roll-In Shower)

  • 549 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (View)

  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, Suite, 1 King, Ocean View, Balcony(Mobility Accessible, Roll-in Shower)

  • 797 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

1.5 Bedroom, Suite, 1 King, Ocean view, Balcony: 2(Mobility Accessible, Roll-in Shower)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Penthouse 1, 3 Bedroom Bi-level Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Bedroom 3: 1 King

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 King Beds

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About the neighborhood

Miami Beach

Located in South Beach, W South Beach is within a 5-minute walk of Collins Avenue Shopping Area and within 15 minutes of other popular attractions like Miami Beach Convention Center. This 350-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant.

What's nearby

  • Miami Beach Beaches - 1 min walk - 0.0 miles
  • Collins Avenue Shopping Area - 2 min walk - 0.1 miles
  • Miami Beach Boardwalk - 6 min walk - 0.4 miles
  • Miami Beach Convention Center - 7 min walk - 0.4 miles
  • Ocean Drive - 18 min walk - 1.0 mile

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 15 min drive
  • Miami Intl. Airport (MIA) - 27 min drive

Restaurants

  • ‪Watr at the 1 Rooftop - ‬5 min walk
  • ‪LivingRoom Lounge At The W SouthBeach - ‬2 min walk
  • ‪Orange Blossom - ‬3 min walk
  • ‪Jaya at The Setai - ‬3 min walk
  • ‪Neighbor - ‬3 min walk

About this property

W South Beach

Luxury hotel on the beach, with 2 outdoor pools
Guests of W South Beach have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. Valet parking is offered for USD 69.55 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this beach hotel include a steam room, an outdoor tennis court, and conference space.
Guests can expect to find wired internet and 37-inch LCD TVs with cable channels and DVD players. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include balconies, iPod docks, and sitting areas. Housekeeping is available on request.
An outdoor tennis court and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWAY Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 14.95 per day)
  • Available in some public areas: High-speed internet

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 69.55 per day)
  • Limited onsite valet parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 52.06 for adults and USD 30 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Irma's at the Grove
  • Living Room Bar
  • Mr Chow
  • RWSB
  • WET® Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 7,987 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper

Entertainment

  • 37-inch LCD TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 250 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Pet weight must not exceed 20 lbs per pet
  • Food and water bowls and litter boxes are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 85 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 52.06 for adults and USD 30.00 for children
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 69.55 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-5:30 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W South Beach Hotel Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach
w Hotel Miami Beach
w Hotels Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach Hotel Miami Beach

Frequently asked questions

Are free cancellation options available at W South Beach?

W South Beach offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at W South Beach?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at W South Beach on Jan 8, 2026 start from $616.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around W South Beach?

This hotel is situated in South Beach within a 10-minute walk of Collins Avenue Shopping Area and Miami Beach Boardwalk. You'll also find Ocean Drive and Art Deco Historic District less than a mile away.

Is parking available on site at W South Beach?

Yes, valet parking is offered for USD 69.55 per day. Electric car charging is also available for guests.

Is there a spa at W South Beach?

AWAY Spa is the hotel's spa and services include hot stone massages, Swedish massages, couples treatments, and aromatherapy.

Does W South Beach feature a casino on the premises?

No, W South Beach doesn't have a casino.

Will I find an indoor pool at W South Beach?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 9:00 AM and 7:00 PM.

What will couples enjoy most about a stay at W South Beach?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and a poolside bar.

Does W South Beach have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does W South Beach feature a restaurant that includes a breakfast menu?

Yes, W South Beach serves a full breakfast for a surcharge each morning at RWSB.

Will W South Beach allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at W South Beach for a fee of USD 250 per accommodation, per stay. The property also provides food and water bowls and litter boxes. A deposit of USD 250 per stay is collected.

Does W South Beach have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from W South Beach?

The closest major airport to W South Beach is Miami, FL (MPB-Public Seaplane Base), which is 5.4 mi away (19 minutes by car). Another top airport is Miami Intl. Airport (MIA), which is located 12.1 mi away (27-minute drive).

Can I book a room with a balcony at W South Beach?

Yes, every guestroom at W South Beach comes with a balcony with some featuring ocean or pool views.

Does W South Beach host weddings?

If wedding bells are in your future, take advantage of the wedding venue at W South Beach.

W South Beach Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 762 out of 1002 reviews
Rating 8 - Good. 121 out of 1002 reviews
Rating 6 - Okay. 48 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 3 nights in Oct 2025

10/10 Excellent

Ibukun

Stayed 3 nights in Sep 2025

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 3 nights in Sep 2025

10/10 Excellent

Sonia Paulette

Liked: Cleanliness
Everything was goog
Stayed 3 nights in Sep 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Place is nice, rooms and drinks are too high $
Stayed 3 nights in Sep 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Almog

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect, from the service to every detail in the room—including the chocolates and the room being refreshed almost three times a day. The staff was available 24/7 for anything I needed, providing an outstanding service experience unlike anything I’ve ever had. The pool was stunning, and I truly felt like a princess. I will definitely return every time I come here!
Stayed 5 nights in Sep 2025

10/10 Excellent

Louisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fabulous and the hotel location was ideal for the beach and the strip on South Beach. The staff were really helpful and happy to talk. The hotel itself was immaculate and the pool was perfect. Lots to do if you had more time. Parking was a little expensive, especially if you didn’t need your car between arrival and departure but it was valet. Would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Sep 2025

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Aug 2025

4/10 Poor

Zinnia

Liked: Property conditions & facilities
Dear W South Beach Team, I recently stayed at your property and wanted to share both positive highlights and areas where I believe improvements could be made. Positives: I appreciated the room upgrade with a great view and the late checkout that came with my membership. I would especially like to commend Elijah from Engineering. At 2 a.m., he came to address an outlet issue in our room and displayed excellent customer service and professionalism. He replaced the outlets at the nightstands and ensured everything was working properly. His service truly stood out. Areas for Improvement: The nightstand outlets were not functional (one had no power and the other only had a USB port), which made charging devices difficult until Elijah assisted. The carpet and couch were visibly stained. While it was clear an effort was made to clean the couch, the stains were still noticeable. The shower was difficult to operate, and the showerhead did not spray evenly. The in-room TV did not offer casting options from a phone, which limited entertainment flexibility. The safe battery was dead, requiring another service call to make it functional. Check-out at 2 p.m. was frustrating, as there was only one person at the desk. I was redirected to the concierge and back, and the entire process took about 20 minutes. Overall, the property has a great atmosphere and wonderful staff members like Elijah, but I believe room maintenance, cleanliness, and operational convenience (safe, outlets
Stayed 3 nights in Aug 2025

10/10 Excellent

Stepaniia, New York

Stayed 4 nights in Aug 2025

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and the whole experience was excellent
Stayed 3 nights in Sep 2025

4/10 Poor

Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Definitely not a "five star" experience. Prior to arrival, an "insider" contacted us to ask about our trip and when we were going to arrive. She might have been AI, because nothing we told her made a difference---our room wasn't ready when we told them we would arrive (we actually arrived later than anticipated and it still wasn't ready for an hour) and no acknowledgement of our birthday celebration. We were completely ignored by staff when we went to the pool, and no VIP perks were offered. Would not stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W Hotel was beautiful and its location on the beach was fabulous! The staff was so helpful to me in addressing my wants and needs!
Stayed 3 nights in Aug 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zach was friendly and made the process easy and quick. The hotel was immaculate and we would highly recommend to anyone looking for a nice and relaxing getaway
Stayed 2 nights in Sep 2025

10/10 Excellent

Linda Rene

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jane

Stayed 4 nights in Jun 2025

8/10 Good

natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view very nice and clean room. Spa/ sauna/ hot tub not avaiable
Stayed 7 nights in Aug 2025

8/10 Good

Afnan

Stayed 6 nights in Aug 2025

10/10 Excellent

Alwin

Stayed 1 night in Aug 2025

10/10 Excellent

Gagandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Charlene S White

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this property ! Hugo in concierge , the front desk staff , the housekeeping staff ALL ARE TOP NOTCH! Our room was beautiful as well . We took advantage of the complimentary shuttle service it was great !
Stayed 3 nights in Aug 2025

10/10 Excellent

Hamlet, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonnita A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating
Stayed 3 nights in Aug 2025