I really had a terrific problem no with one employee, but with 3 different employee at the front desk. I arrived at room 1028, at Leonardo London Heathrow about 5:30pm on Sunday July 14th. About at 8pm, I went to front desk and requested to shut down the cool air in my room.
They said to wait for 10 minutes to feel the difference. I waited 30 minutes and again went to the front desk, but with 2nd employee and request to shut down the air condinioning. I said the 2nd employee to go with me to the room and accepted. we enter the room , I showed the control unit on the wall the room and programmed temp. to 25oC, it was 18oC. She said to wait for 20 minutes to see the results. I waited for 2 hours and again, I went to the front desk, ask a 3rd employee to shut down the cold air in my room. He said that, every room is controlled in a central unit , next to front desk at reception, and told me to wait 20 minutes to feel that the cold temp, was warmer, and I waited, and the temperatute at room was cold. All of them, the three different employee, no one did nothing to help the customer ( me), They did not show any type of assistance or service.
Any of those people at front desk showed and type of help nor try to solve the problem.
I have been in 62 countries and only one time happened before, I never returned any hotel of that name.
