Upon arrival we waited 15 minutes at an empty front desk. Until my husband went and walked into the employee area to find the Manager with his feet up and hands behind his head joking around with other staff members, a line had created in the lobby of people trying to check in by this point. Once we were finally able to get assistance from an employee to check in, we were told that their system did not have our reservation and that our only option was to pay for another one. After a half an hour of going back-and-forth and calling the booking agencies, we were then assisted only after another employee tried to check in a different guest and had the same issue as us. They decided it was a time to restart their system, although we had mentioned it multiple times.. we were put in a handicap accessible room, although neither of us are handicap, there were stains on the furniture, the mini fridge freezer compartment was broken out of it, the soaps in the shower was empty, both toilet paper rolls were already used, and the air-conditioning unit was very loud all night long. This is very disappointing. I have in the past rated this exact hotel, a much higher rating, but the manager’s customer service was appalling. There was no apology, friendly gift, or voucher of any sort. The lobby breakfast is not restocked as well. Three of six the tea selections were empty The bagels were wet and frozen. No microwaves in the rooms.. Honestly just save your money and go somewhere else.