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Hotel Santa Maria Cancun

3.5 star property

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Photo gallery for Hotel Santa Maria Cancun

A multi-level atrium with a central staircase, balconies, and indoor plants.
A multi-story building with a curved balcony, large windows, and a red pillar.
A multi-level atrium with a central tree, balconies, and a stone floor.
A hotel lobby with a central staircase, a glass ceiling, and a fire extinguisher on the wall.
A lobby with a central plant, a ceiling with a skylight, and a reception area with a TV.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Cancun, QROO
  • Place, Mercado 23
    ‪11 min walk‬
  • Place, Las Palapas Park
    ‪17 min walk‬
  • Place, Plaza 28
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 2 Double Beds

Two beds with wooden headboards, a small wooden nightstand with a plant, and a red and white bedspread.

Suite, 2 Double Beds

  • Sleeps 4

View all photos for Superior Room, 2 Double Beds

Two single beds with wooden headboards, a small bedside table with a plant, and a colorful artwork on the wall.

Superior Room, 2 Double Beds

  • Sleeps 4

View all photos for Standard Suite

A single bed with a wooden headboard in a room with red walls and white trim.

Standard Suite

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds

A hotel room with two single beds, a wooden nightstand with a small table, and a plain white wall with a no-smoking sign.

Suite, 2 Double Beds

7.0 out of 10
Good
(4 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Superior Room

A hotel room with a bed, a desk, a chair, and a painting on the wall.

Standard Superior Room

7.4 out of 10
Good
(3 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two single beds, a wooden headboard, a small table, and a window with curtains.

Superior Room, 2 Double Beds

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Mercado 23, Hotel Santa Maria Cancun is within a mile (2 km) of Las Palapas Park. This 49-room, 3.5-star hotel welcomes guests with conveniences like free self parking, concierge services, and a terrace.

What's nearby

  • Mercado 23 - 11 min walk - 0.6 miles
  • Las Palapas Park - 17 min walk - 1.0 mile
  • Plaza 28 - 3 min drive - 1.1 miles
  • Benito Juarez Municipal Building - 3 min drive - 0.9 miles
  • Cancun Mall - 4 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪El Paisano Del 23 - ‬9 min walk
  • ‪El Pocito - ‬4 min walk
  • ‪Subway - ‬10 min walk
  • ‪Happy Cake - ‬6 min walk
  • ‪Food Court - ‬8 min walk

About this property

Hotel Santa Maria Cancun

Guests staying at Hotel Santa Maria Cancun enjoy free WiFi in public areas, a terrace, and a garden. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Additional amenities include a vending machine and an ATM.
Guests can expect to find 32-inch LCD TVs with cable channels. Desks and free toiletries are also standard.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-6 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-007299/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No alcohol is served or permitted at Hotel Santa Maria Cancun.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Frequently asked questions

Are free cancellation options available at Hotel Santa Maria Cancun?

Hotel Santa Maria Cancun offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Santa Maria Cancun?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Maria Cancun on Jul 14, 2026 start from $45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Santa Maria Cancun?

This hotel is situated in Downtown Cancun within a short 17-minute walk of Las Palapas Park and also 10 minutes on foot from Mercado 23. You'll also find Ultramar Ferry Puerto Juárez and Cancun Mall within a short drive.

Will I be able to park at Hotel Santa Maria Cancun?

Yes, self parking is offered for free at the hotel.

Does Hotel Santa Maria Cancun feature a casino at the property?

No, Hotel Santa Maria Cancun doesn't have a casino.

Is there an indoor pool at Hotel Santa Maria Cancun?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Santa Maria Cancun?

Couples staying at this hotel will appreciate amenities like concierge services plus some guestrooms include a city view and a minibar.

Does Hotel Santa Maria Cancun have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Santa Maria Cancun feature a restaurant that includes a breakfast menu?

No, Hotel Santa Maria Cancun doesn't have a restaurant that serves breakfast.

Does Hotel Santa Maria Cancun allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Santa Maria Cancun.

Does Hotel Santa Maria Cancun have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Santa Maria Cancun?

The closest major airport to Hotel Santa Maria Cancun is Cancun Intl. Airport (CUN), which is 12.1 mi away (27 minutes by car).

Can I book a room with a balcony at Hotel Santa Maria Cancun?

No, there aren't any guestrooms with balconies at Hotel Santa Maria Cancun.

Hotel Santa Maria Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 141 out of 498 reviews
Rating 8 - Good. 153 out of 498 reviews
Rating 6 - Okay. 101 out of 498 reviews
Rating 4 - Poor. 57 out of 498 reviews
Rating 2 - Terrible. 46 out of 498 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MARCIAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2026
Verified

8/10 Good

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street
Stayed 1 night in Jan 2026
Verified

8/10 Good

Erwin

Very helpful staff
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Very gracious staff
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Derya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

irfan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Jessica Lizzet

Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel at all. The bed sheets are rags in pieces, the towels seems like trash, the window of the shower and restroom was broken, allowing people from outside to peek inside, real terrible conditions, I had to get away and book another room as we were not feeling safe no more. DON’T GO THROUGH THE HELL AND NIGHTMARE WE WENT TROUGH, JUST STAY AWAY FROM THIS PLACE.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities, communication
I like and secure and oueceful and clean Thanks you
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exc
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Mike

No hot water..no pool
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

DEEPAK

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.
Verified

4/10 Poor

Erika Villa

Disliked: Amenities, property conditions & facilities, communication
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023
Verified

2/10 Terrible

Joshue

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They charged me upon entering the hotel while expedia had already charged me! They are thieves
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Andrea L

Disliked: Amenities, property conditions & facilities
There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023
Verified

4/10 Poor

Nazario Figueroa

Disliked: Communication
When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Stayed 7 nights in May 2022
Verified

4/10 Poor

Francisco

Liked: Property conditions & facilities
La cama no tenía sábanas y el baño olía muy mal
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Angel Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Todo limpio
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Alberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 1 night in Sep 2025

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