Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with 6 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

View from room
12 restaurants, breakfast, lunch, dinner served; international cuisine
Theater show
View from room
Private beach, scuba diving, beach volleyball, beach bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Ojo de Agua Beach
    ‪4 min drive‬
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(11 reviews)
  • 1054 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(137 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(39 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-Up Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Free Upgrade To Junior Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Puerto Morelos

Excellence Riviera Cancun - Adults Only All Inclusive is a short stroll from Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. This 440-room, 5-star property has 6 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Puerto Morelos Beach - 8 min walk - 0.5 miles
  • Crococun Zoo - 2 min drive - 1.5 miles
  • Ojo de Agua Beach - 4 min drive - 2.0 miles
  • Puerto Morelos Town Square - 4 min drive - 2.3 miles
  • Petempich Bay - 12 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬11 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪Bordeaux Restaurant - ‬10 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Sensai - ‬16 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence Riviera Cancun - Adults Only All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for MXN 3413.73 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include a 24-hour gym, a sauna, and a rooftop terrace.
55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free international calls are other standard amenities.
6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 12 bars/lounges
  • 12 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis
  • Tennis lessons
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Excellence Riviera Cancun - Adults Only All Inclusive?

Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and sailing.

How much does it cost to stay at Excellence Riviera Cancun - Adults Only All Inclusive?

As of Aug 6, 2025, prices found for a 1-night stay for 2 adults at Excellence Riviera Cancun - Adults Only All Inclusive on Aug 10, 2025 start from $411.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Excellence Riviera Cancun - Adults Only All Inclusive?

Excellence Riviera Cancun - Adults Only All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What can I see within easy reach of Excellence Riviera Cancun - Adults Only All Inclusive?

Guests enjoy the property's location in Puerto Morelos based on their ratings, and it's a short 8-minute walk from Puerto Morelos Beach and also 14 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Ojo de Agua Beach within a short drive.

Is parking available on site at Excellence Riviera Cancun - Adults Only All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Excellence Riviera Cancun - Adults Only All Inclusive?

MIILE SPA is the property's spa and services include body wraps, hot springs, aromatherapy, and massages.

Does Excellence Riviera Cancun - Adults Only All Inclusive feature a casino on the premises?

No, Excellence Riviera Cancun - Adults Only All Inclusive doesn't have a casino.

Is there an indoor pool at Excellence Riviera Cancun - Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

Is Excellence Riviera Cancun - Adults Only All Inclusive good for couples?

This adults-only all-inclusive property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private plunge pools.

Does Excellence Riviera Cancun - Adults Only All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Excellence Riviera Cancun - Adults Only All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Excellence Riviera Cancun - Adults Only All Inclusive has 12 restaurants, and serves breakfast for a surcharge.

Does Excellence Riviera Cancun - Adults Only All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Excellence Riviera Cancun - Adults Only All Inclusive.

Are there connecting rooms at Excellence Riviera Cancun - Adults Only All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Excellence Riviera Cancun - Adults Only All Inclusive?

The closest major airport to Excellence Riviera Cancun - Adults Only All Inclusive is Cancun Intl. Airport (CUN), which is 14.3 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 25.5 mi away.

Can I book a room with a balcony at Excellence Riviera Cancun - Adults Only All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a terrace where guests can enjoy ocean or garden views.

Does Excellence Riviera Cancun - Adults Only All Inclusive host weddings?

There are wedding services available at Excellence Riviera Cancun - Adults Only All Inclusive if that's in your vacation plans.

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1383 out of 1756 reviews
Rating 8 - Good. 222 out of 1756 reviews
Rating 6 - Okay. 92 out of 1756 reviews
Rating 4 - Poor. 21 out of 1756 reviews
Rating 2 - Terrible. 38 out of 1756 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Uchebuaku

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property. Staff were friendly and attentive. We enjoyed our stay. The landscape was beautiful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sulema

Liked: Cleanliness, amenities, property conditions & facilities
The staff service was excellent, pool was clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Jhenelle

Liked: Cleanliness, amenities
My experience at this resort was nothing short of extraordinary. While I had previously thought Excellence in Jamaica set the gold standard, the service here surpassed even my highest expectations. Lecia, stationed by the pizza grill, ensured a seamless flow of food and beverages, enhancing the overall relaxation of the experience. The spa merits particular mention—an unparalleled oasis of rejuvenation. I indulged in a three-hour service, entering fatigued and leaving revitalized beyond measure. While my stay was overwhelmingly positive, I must note a minor hiccup during the check-in process. Although I arrived early and my room was not immediately accessible, the resort graciously allowed me to enjoy the on-site restaurants while waiting. This thoughtful accommodation mitigated any inconvenience. I am already making plans to return in a few months, a testament to the exceptional quality of this resort. If you are considering a visit, do not hesitate. Book It!
Stayed 3 nights in May 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options seemed like they thought what would Americans eat. Quality was good, but dishes was a little off. Did offer many different cuisines. Nice rooms. Nice pools. Tons of activity options.
Stayed 8 nights in Apr 2025

10/10 Excellent

Shay

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, amazing staff, top notch food & the daily activities always keep you entertained. Will absolutely be back. Make sure you read the dress codes for the restaurants because they will send you back to your room to change
Stayed 4 nights in May 2025

10/10 Excellent

Wagner

Traveled with partner
the concierge desk is fenomenal and also tehy provided a 5 star dining experience. hotel is clean and quiet. Its a little aged but worth every penny .
Stayed 3 nights in May 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience

9.5 - Overall 9.0 - Food 10 - Service / Staff 10 - Cleanliness 10 - Room - Jr Rooftop Suite 9.5 - Activities - No snorkeling due to seaweed 9.0 - Beach - Water was murky with seaweed
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing time at the Excellence Riviera Cancún. The service at this resort is the best we have ever seen in an all inclusive resort. They go above and beyond to make sure you have the most amazing experience there. Thank you Manuel Arguetas !!!
Stayed 7 nights in Apr 2025

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great!
Stayed 7 nights in Apr 2025

10/10 Excellent

Meggan

Liked: Staff & service, property conditions & facilities
So the staff was so amazing. Concierge desk was the only unfriendly staff. Other then that everyone was so accommodating and happy.
Stayed 6 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort. Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Yuhang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice,clean, all staffs are friendly and attentive to all their customers.
Stayed 5 nights in Apr 2025

10/10 Excellent

MEGAN, Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was large with many options for meals.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mary, Urbandale

Liked: Amenities
Excellent resort
Stayed 5 nights in Apr 2025

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay at Excellence. While the resort itself appears a bit more dated compared to other adult-only all-inclusive resorts we've visited, the staff does a commendable job of attending to guests' needs. Check-in took approximately 45 minutes, which felt somewhat lengthy, though our upgrade to an ocean-view room likely contributed some extra time. Here are a few observations and takeaways that might be helpful for those considering this resort: The food was excellent for the most part, and I highly recommend the sea bass at Chez Isabelle (French cuisine). Basmati (Indian cuisine) was also delicious. Spice (Asian cuisine) was less of a hit for us personally, but others raved about the hibachi experience. Please note that a reservation is required for hibachi dinners. We also enjoyed the sea bass at Flavor Market, which was melt-in-your-mouth delicious. Jose provided excellent service at Flavor Market and truly made our night special. The drinks were excellent whether we ordered them at the bar, in a restaurant, or beachside. I must give a special shout-out to Lucia, who served us food and drinks on the days we spent at the beach. She was truly delightful and significantly enhanced our beach experience. On Lucia’s day off, Santos took excellent care of us as well. There is one coffee shop located in the main building. The drinks and food there were wonderful, and we enjoyed an evening coffee there most nights of our stay. Every restaurant offered vegan optio
Stayed 6 nights in Apr 2025

4/10 Poor

Tammy

Traveled with group
Disliked: Staff & service, property conditions & facilities
Do not go here if you have allergies! They cannot accommodate properly. And they don’t even seem interested in trying too hard. I had to basically get the attention of the general manager before anyone would take me seriously. The place was designed to look pretty but it is very inconvenient to get around. There are lots of pools but there are very few chairs so unless you can get up at 7am to save some you will have to sit on the beach. The entertainment is the same as its been for the last 20 years, but I was very disappointed that the evening activities ended early (if it was called to end at 11 then they kicked the guests out 10-15minutes before so that it could be mostly torn down by 11). Same thing at breakfast…ends at 11 means that all the tables are taken away and the food is all done so don’t show up at 10:45 and expect to get any breakfast. The room service is horrible so do not bother!
Stayed 4 nights in Apr 2025

10/10 Excellent

meihua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice! They say we do everything for you!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jidtraphorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent time at Excellence Riviera Cancun! Highly recommend!
Stayed 6 nights in Apr 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

carven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Too far away when you want to leave the property. I had to pay over $100 every time we wanted to go into town. Communication through Expedia with Excellence is non-existant. They insist that you use Expedia for all correspondence with the hotel. They never answer when you go through Expedia and if you call them direct to make changes to your reservation they tell you they can't help you and you need to back to Expedia so your needs are never addressed. I had an agent at the hotel hang up on me when I asked to speak to a manager. The restaurant 'The Lobster House' didn't have lobster available for the five days we stayed at the hotel, which was very disapointing to us as my spouse had never tried lobster. All in all an average stay. I expected so much more out of a five star establishment. The amount of pushback I received really soured my experience. I won't be returning.
Stayed 4 nights in Apr 2025

8/10 Good

Debra, Broadview Hts

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though reviews stated that staying in the VIP area pool chairs would be readily available we did not find this to be true
Stayed 4 nights in Apr 2025

10/10 Excellent

Donna, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional but I would recommend a few things in the way of entertainment. Perhaps live music at the pool, more activities pool side ie. pool games, dance lessons, cooking class ( salsa or guacamole lessons), etc.
Fun activity!! Cocotail class on the beach.
I love the herbs grown right on property.
A nice touch from our house keeper.
Beautiful view from our swim out.
Stayed 7 nights in Apr 2025

6/10 Okay

Pam, Caledon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean, and that was the only good thing. The food selection was terrible. Although the site states there is a lunch buffet, the buffet was only open for breakfast. They fail to tell you it's a salad bar for lunch with an à la Carte menu recycled from the other restaurants. When we ordered lunch at the poolside, we were limited to a few items and had to wait an hour to get it. Restaurant options for dinner were limited, and the food was subpar. Could not eat it many nights. The staff at the breakfast buffet were almost rude and felt like a chore when asked for a table of 6. They made no effort to accommodate, even though we could see vacant tables that could be put together. Not worth the thousands we paid for 5 nights. Will not be returning there.
Stayed 5 nights in Apr 2025