2/10 Terrible
Jay
Traveled with family
Jun 27, 2025
Disliked: Amenities, property conditions & facilities
I feel like having the word hotel in the name is misleading. What’s also misleading is the place advertises they are within 10 minute walking distance from the museums and other tourist attractions. This place is not a hotel, it’s more of a short term apartment complex. It’s located in a subdivision. They only clean your room once after the 6th night and then repeated every 7 days. NO toiletries and if you want more towels they charge $6. The funny part is I was going to give them 5 stars for service, because they gave us one of the rooms early, but I had to argue with the guy downstairs because he was saying the room will be cleaned after the 7th day. He gave up when I told him that I would pull up the email the sent me. When we were leaving, my daughter heard him say to another employee to over charge them, and he doesn’t care. He didn’t realize my daughter was standing beside him trying to turn in the room key-card. In the email I got it stated they have a game room which was old stained couches, a worn out billiard table, a juke box which did not work, a broke TV on the floor, and a mounted TV that doesn’t work.
I should’ve done my research, but also shame on Expedia for advertising this was a hotel and shame on the business for pretending to be a hotel. They don’t even have a front desk!!! I want to add they charged me city tax, but Expedia had already collected.
The other weird part is I believe they run a shipping company downstairs near the small store or where the
Jay
Stayed 10 nights in Jun 2025