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Embassy Suites Hotel Winston-Salem

3.5 out of 5.0

Recent guest reviews

The air conditioning did it work well. 75 degrees in room

Orbitz got us the wrong kind of room. The hotel was willong to make the chang, but the bedrooms do not have windows so we did not want to stay anyway.

The rooms are spacious. But no parking at the hotel and paid parking fees are very high. The hotel is not easily noticaable when are driving unless you are really smart and in the passenger seat doing nothing but looking outside. I had to make few rounds to get to the hotel to figure out E stands for embassy suits. The hotel oppisite to it is very easily noticeable. The room air conditioning was really bad and i had to set the temperature at 80 to feel warm though outside temperatures were not very low. The mattress i belive needs some recondition or replacement. Day one of stay was miserable with cold and bed conditions.

There was no carpet on half of the lobby. The Room, the carpet and vents smelled of mold. There was dust balls stuck to the ceiling, especially near the HVAC vents. The bed had hair in and outside of the covers. The duvet was old. The shower head was loose from the wall. I moved to another room and experienced the same quality. I woke up with congestion. As bad as the hotel was, the staff were very very nice and accommodating.

Check in was easy and quick. The clerk was very friendly and helpful. Hotel has great amenities and breakfast was tasty!

Very friendly. Good location. Had a great stay. Would stay again.

We enjoyed our stay at the Winston-Salem Embassy Suites. The room was clean and comfortable and the staff was friendly and welcoming. A few small things that would have made our stay better are: a bigger pool, less humidity in the hotel room (I found it slightly musty but my family wasn't bothered by it), less construction noise - not much you can do about that when the building next door is getting renovated. That being said, I wouldn't hesitate to recommend Embassy Suites to any friends going to Winston-Salem.

Rooms were clean, Staff was friendly. Got the job done

got upgraded to the premium floor, to a huge suite--nice! great room, great location, walking distance to plenty to eat, see and do. ONLY NEGATIVE: BED WAS HORRIBLE!!! King sized that had housed a large person directly in the middle for many years, so that when two people attempted to lay on their respective sides, they rolled straight to the center, where they thrashed about in an effort to climb out of the crater. WOW... when we got an upgrade to a top-floor suite, I assumed the bed would match the room quality and other amenities, but not hardly. Otherwise, no complaints, really!

Although a bit run down and shabby, the room was huge, the A/C worked and the staff was nice. Hotel coffee was bad, but Starbucks onsite was good. Close to great food and Wake Forest University

Very convenient. Close to the celebration. Staff were very friendly and willing to help. Check in and out was very easy. Will stay there again.

we found the bar was not up to the standard of others in the area, besides that the hotel was fine

Hotel was ok. Staff were very friendly. Biggest complaint was that usually at Embassy Suites, in my experience at least, the happy hour/snack area is in the main atrium and it is kind of fun to sit and people watch. In this one, though for some reason, all of that is in this somewhat dingy basement area and the atrium is completely empty--no chairs, tables, couches or anything, which was kind of weird by itself.

friendly and helpful staff. Large rooms (suites). Need better decor.

We had a great stay. from the welcome desk to the Valet parking. the rooms were comfortable and the bathrooms were HUGE :) The pool was clean and relaxing. Beds were cumfy and pillows fluffy yet not too soft. :) the breakfast was wonderful too. i only wish we could have stayed longer :)

We are Florida residents and decided to spend a couple days at the Embassy Suites away from the family after busy holiday. Hotel was very cozy after having a White Christmas in Winston-Salem. Room was huge and emaculate, breakfast was fantastic - cooked to order, the staff was superb and rates were great! I highly recommend this hotel. Thanks Embassy Suites.

460 N Cherry St Winston-Salem NC

Hotel highlights

  • Steps from Benton Convention Center
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool

Embassy Suites Hotel Winston-Salem places you next to Benton Convention Center and within a mile (2 km) of other popular attractions like BB&T Field. This 146-room, 3.5-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free cooked-to-order breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect to find 27-inch a TV with cable channels and pay movies, along with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, an MP3 dock, and a sofa bed.


Property features

Guests of Embassy Suites Hotel Winston-Salem have access to an indoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 9 per night. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, Accessible, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite 2 Queens, Non Smoking

Queen 2 | Sleeps 6

Executive, One King Bed, Non-Smoking

King 1 | Sleeps 4

Guest reviews for Embassy Suites Hotel Winston-Salem

Everyone (7) Business (3) Couples (1) Family (2) Friends (2)
5
Everyone

The air conditioning did it work well. 75 degrees in room

By on May 26, 2019

Review comment responded on May 28, 2019

I am so sorry for the inconvenience and the temperature in the room. We are working hard to solve the issue. Thank you for your feedback and we hope that it will not deter you from staying with us in the future.

2
Everyone

Orbitz got us the wrong kind of room. The hotel was willong to make the chang, but the bedrooms do not have windows so we did not want to stay anyway.

By on Mar 8, 2019

Review comment responded on Mar 19, 2019

We are so sorry that you received the wrong bed type. We hope that will not deter your from staying with us in the future.

3
Business Business Travelers

The rooms are spacious. But no parking at the hotel and paid parking fees are very high. The hotel is not easily noticaable when are driving unless you are really smart and in the passenger seat doing nothing but looking outside. I had to make few rounds to get to the hotel to figure out E stands for embassy suits. The hotel oppisite to it is very easily noticeable. The room air conditioning was really bad and i had to set the temperature at 80 to feel warm though outside temperatures were not very low. The mattress i belive needs some recondition or replacement. Day one of stay was miserable with cold and bed conditions.

By on Feb 16, 2019

Review comment responded on Feb 19, 2019

Thank you for your feedback. We will utilize your comments in an effort to make future guest stay more enjoyable. Thank you again and I hope we have the opportunity to serve you in the future.

1
Everyone

There was no carpet on half of the lobby. The Room, the carpet and vents smelled of mold. There was dust balls stuck to the ceiling, especially near the HVAC vents. The bed had hair in and outside of the covers. The duvet was old. The shower head was loose from the wall. I moved to another room and experienced the same quality. I woke up with congestion. As bad as the hotel was, the staff were very very nice and accommodating.

By , from San Francisco on Oct 14, 2018

Review comment responded on Oct 17, 2018

I am very sorry that you had a poor experience. We will use that as a training opportunity with our team. We hope to have the opportunity to host you in our home again. Again, thank you for the feedback as we will use this to improve our processes.

5
Everyone

Check in was easy and quick. The clerk was very friendly and helpful. Hotel has great amenities and breakfast was tasty!

By , from Columbia, SC on Aug 12, 2018

Review comment responded on Aug 14, 2018

Thank you for your feedback and we hope we have the opportunity to host you in our home again.

5
Everyone

Very friendly. Good location. Had a great stay. Would stay again.

By on Jan 4, 2018

Review comment responded on Feb 7, 2018

Thank you for sharing your experience at the Embassy Suites through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston Salem.

4

nice clean place to stay

Everyone

We enjoyed our stay at the Winston-Salem Embassy Suites. The room was clean and comfortable and the staff was friendly and welcoming. A few small things that would have made our stay better are: a bigger pool, less humidity in the hotel room (I found it slightly musty but my family wasn't bothered by it), less construction noise - not much you can do about that when the building next door is getting renovated. That being said, I wouldn't hesitate to recommend Embassy Suites to any friends going to Winston-Salem.

By , from Brooklyn, NY on Jul 5, 2017

4

nice place

Everyone

Rooms were clean, Staff was friendly. Got the job done

By on Apr 7, 2016

4

in town for conference

BusinessTravelers

got upgraded to the premium floor, to a huge suite--nice! great room, great location, walking distance to plenty to eat, see and do. ONLY NEGATIVE: BED WAS HORRIBLE!!! King sized that had housed a large person directly in the middle for many years, so that when two people attempted to lay on their respective sides, they rolled straight to the center, where they thrashed about in an effort to climb out of the crater. WOW... when we got an upgrade to a top-floor suite, I assumed the bed would match the room quality and other amenities, but not hardly. Otherwise, no complaints, really!

By on Oct 21, 2015

3

convenient location

Families

Although a bit run down and shabby, the room was huge, the A/C worked and the staff was nice. Hotel coffee was bad, but Starbucks onsite was good. Close to great food and Wake Forest University

By on Aug 19, 2015

Embassy Suites Hotel Winston-Salem

460 N Cherry St, Winston-Salem, NC 27101