The air conditioning did it work well. 75 degrees in room
Orbitz got us the wrong kind of room. The hotel was willong to make the chang, but the bedrooms do not have windows so we did not want to stay anyway.
The rooms are spacious. But no parking at the hotel and paid parking fees are very high. The hotel is not easily noticaable when are driving unless you are really smart and in the passenger seat doing nothing but looking outside. I had to make few rounds to get to the hotel to figure out E stands for embassy suits. The hotel oppisite to it is very easily noticeable. The room air conditioning was really bad and i had to set the temperature at 80 to feel warm though outside temperatures were not very low. The mattress i belive needs some recondition or replacement. Day one of stay was miserable with cold and bed conditions.
There was no carpet on half of the lobby. The Room, the carpet and vents smelled of mold. There was dust balls stuck to the ceiling, especially near the HVAC vents. The bed had hair in and outside of the covers. The duvet was old. The shower head was loose from the wall. I moved to another room and experienced the same quality. I woke up with congestion. As bad as the hotel was, the staff were very very nice and accommodating.
Check in was easy and quick. The clerk was very friendly and helpful. Hotel has great amenities and breakfast was tasty!
Very friendly. Good location. Had a great stay. Would stay again.
We enjoyed our stay at the Winston-Salem Embassy Suites. The room was clean and comfortable and the staff was friendly and welcoming. A few small things that would have made our stay better are: a bigger pool, less humidity in the hotel room (I found it slightly musty but my family wasn't bothered by it), less construction noise - not much you can do about that when the building next door is getting renovated. That being said, I wouldn't hesitate to recommend Embassy Suites to any friends going to Winston-Salem.
Rooms were clean, Staff was friendly. Got the job done
got upgraded to the premium floor, to a huge suite--nice! great room, great location, walking distance to plenty to eat, see and do. ONLY NEGATIVE: BED WAS HORRIBLE!!! King sized that had housed a large person directly in the middle for many years, so that when two people attempted to lay on their respective sides, they rolled straight to the center, where they thrashed about in an effort to climb out of the crater. WOW... when we got an upgrade to a top-floor suite, I assumed the bed would match the room quality and other amenities, but not hardly. Otherwise, no complaints, really!
Although a bit run down and shabby, the room was huge, the A/C worked and the staff was nice. Hotel coffee was bad, but Starbucks onsite was good. Close to great food and Wake Forest University
Very convenient. Close to the celebration. Staff were very friendly and willing to help. Check in and out was very easy. Will stay there again.
we found the bar was not up to the standard of others in the area, besides that the hotel was fine
Hotel was ok. Staff were very friendly. Biggest complaint was that usually at Embassy Suites, in my experience at least, the happy hour/snack area is in the main atrium and it is kind of fun to sit and people watch. In this one, though for some reason, all of that is in this somewhat dingy basement area and the atrium is completely empty--no chairs, tables, couches or anything, which was kind of weird by itself.
friendly and helpful staff. Large rooms (suites). Need better decor.
We had a great stay. from the welcome desk to the Valet parking. the rooms were comfortable and the bathrooms were HUGE :) The pool was clean and relaxing. Beds were cumfy and pillows fluffy yet not too soft. :) the breakfast was wonderful too. i only wish we could have stayed longer :)
We are Florida residents and decided to spend a couple days at the Embassy Suites away from the family after busy holiday. Hotel was very cozy after having a White Christmas in Winston-Salem. Room was huge and emaculate, breakfast was fantastic - cooked to order, the staff was superb and rates were great! I highly recommend this hotel. Thanks Embassy Suites.
Embassy Suites Hotel Winston-Salem places you next to Benton Convention Center and within a mile (2 km) of other popular attractions like Old Salem. This 3.5-star hotel has 146 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free cooked-to-order breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.
The 146 accommodations feature balconies and afford space to spread out with living rooms. Guests can expect 27-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are other standard amenities.
Guests of Embassy Suites Hotel Winston-Salem have access to an indoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 15 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Thank you for staying with us and we appreciate your feedback. We hope to host you in our home again.
The air conditioning did it work well. 75 degrees in room
I am so sorry for the inconvenience and the temperature in the room. We are working hard to solve the issue. Thank you for your feedback and we hope that it will not deter you from staying with us in the future.
Orbitz got us the wrong kind of room. The hotel was willong to make the chang, but the bedrooms do not have windows so we did not want to stay anyway.
We are so sorry that you received the wrong bed type. We hope that will not deter your from staying with us in the future.
The rooms are spacious. But no parking at the hotel and paid parking fees are very high. The hotel is not easily noticaable when are driving unless you are really smart and in the passenger seat doing nothing but looking outside. I had to make few rounds to get to the hotel to figure out E stands for embassy suits. The hotel oppisite to it is very easily noticeable. The room air conditioning was really bad and i had to set the temperature at 80 to feel warm though outside temperatures were not very low. The mattress i belive needs some recondition or replacement. Day one of stay was miserable with cold and bed conditions.
Thank you for your feedback. We will utilize your comments in an effort to make future guest stay more enjoyable. Thank you again and I hope we have the opportunity to serve you in the future.
There was no carpet on half of the lobby. The Room, the carpet and vents smelled of mold. There was dust balls stuck to the ceiling, especially near the HVAC vents. The bed had hair in and outside of the covers. The duvet was old. The shower head was loose from the wall. I moved to another room and experienced the same quality. I woke up with congestion. As bad as the hotel was, the staff were very very nice and accommodating.
I am very sorry that you had a poor experience. We will use that as a training opportunity with our team. We hope to have the opportunity to host you in our home again. Again, thank you for the feedback as we will use this to improve our processes.
Check in was easy and quick. The clerk was very friendly and helpful. Hotel has great amenities and breakfast was tasty!
Thank you for your feedback and we hope we have the opportunity to host you in our home again.
Very friendly. Good location. Had a great stay. Would stay again.
Thank you for sharing your experience at the Embassy Suites through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston Salem.
We enjoyed our stay at the Winston-Salem Embassy Suites. The room was clean and comfortable and the staff was friendly and welcoming. A few small things that would have made our stay better are: a bigger pool, less humidity in the hotel room (I found it slightly musty but my family wasn't bothered by it), less construction noise - not much you can do about that when the building next door is getting renovated. That being said, I wouldn't hesitate to recommend Embassy Suites to any friends going to Winston-Salem.
Rooms were clean, Staff was friendly. Got the job done
Wow! Thank you for the positive feedback. I am pleased that you enjoyed your experience with the Embassy Suites Winston-Salem.