Great staff...at check in and house-keeping.
The indoor balcony
This property is a construction site. One elevator is in working condition.construction is taking place everywhere. My frustration is that guests should be warned and given a chance to decide if they want to still stay at this facility. Forewarned is forearmed.
Excellent
Hotel was under renovations but no excuse for filthiness or 2 broken elevators out of 3. Staff was rude when asked for toiletries for a 5 night stay, I was told to come downstairs and get it myself. Coffee stand was either without cups or only had hazelnut flavored Creamer. So many things wrong about this 5 day stay. I've booked here before and it was great but this time was really bad. Investigate before booking!
We got way more than we expected with this hotel we really liked it. But the heating system made noise all night long and it was horrible. But we would definitely stay here again
The room was very nice but you should list online the building is being renovated and the pool doesn't work . That's what I paid for and did not receive also hot breakfast if you don't have a staff serving what's the point of me paying for breakfast that's not even hot but I paid for breakfast n did not expect a muffin. That's unfair and it would be nice to at least get a discount on my next stay please .
The staff is amazing!! And the room were clean. We enjoyed our stay.
The downtown location is great, and the staff are as friendly and professional as you would expect at an Embassy Suites. The facility is old and the decor is dated. That's OK. But the facility is in desperate need of repairs and upgrades. Our suite alone had a missing cabinet door, peeled-off wood veneer, an uncovered hole where the shower arm emerges from the wall, a caulking job around the sink basin (apparently due to a repair) that was embarrassingly bad, and an extremely loud air handler placed directly next to the bed that was so loud when starting up that it woke everyone up repeatedly. Admittedly, if this was a $60/night low-tier hotel, I would give it a pretty good good review... maybe 4 stars. But this was by far the most disappointing Embassy Suites I've visited. Might try the Marriott across the street next time instead.
The air conditioning did it work well. 75 degrees in room
Orbitz got us the wrong kind of room. The hotel was willong to make the chang, but the bedrooms do not have windows so we did not want to stay anyway.
The rooms are spacious. But no parking at the hotel and paid parking fees are very high. The hotel is not easily noticaable when are driving unless you are really smart and in the passenger seat doing nothing but looking outside. I had to make few rounds to get to the hotel to figure out E stands for embassy suits. The hotel oppisite to it is very easily noticeable. The room air conditioning was really bad and i had to set the temperature at 80 to feel warm though outside temperatures were not very low. The mattress i belive needs some recondition or replacement. Day one of stay was miserable with cold and bed conditions.
There was no carpet on half of the lobby. The Room, the carpet and vents smelled of mold. There was dust balls stuck to the ceiling, especially near the HVAC vents. The bed had hair in and outside of the covers. The duvet was old. The shower head was loose from the wall. I moved to another room and experienced the same quality. I woke up with congestion. As bad as the hotel was, the staff were very very nice and accommodating.
Check in was easy and quick. The clerk was very friendly and helpful. Hotel has great amenities and breakfast was tasty!
Very friendly. Good location. Had a great stay. Would stay again.
We enjoyed our stay at the Winston-Salem Embassy Suites. The room was clean and comfortable and the staff was friendly and welcoming. A few small things that would have made our stay better are: a bigger pool, less humidity in the hotel room (I found it slightly musty but my family wasn't bothered by it), less construction noise - not much you can do about that when the building next door is getting renovated. That being said, I wouldn't hesitate to recommend Embassy Suites to any friends going to Winston-Salem.
Rooms were clean, Staff was friendly. Got the job done
Embassy Suites Hotel Winston-Salem places you next to Benton Convention Center and within a mile (2 km) of other popular attractions like Old Salem. This 3.5-star hotel has 146 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free continental breakfast is included with your stay and awaits you each morning. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.
The 146 accommodations feature balconies and afford space to spread out with living rooms. Guests can expect 27-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are other standard amenities.
Guests of Embassy Suites Hotel Winston-Salem have access to an indoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 15 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Great staff...at check in and house-keeping.
The indoor balcony
This property is a construction site. One elevator is in working condition.construction is taking place everywhere. My frustration is that guests should be warned and given a chance to decide if they want to still stay at this facility. Forewarned is forearmed.
Excellent
Hotel was under renovations but no excuse for filthiness or 2 broken elevators out of 3. Staff was rude when asked for toiletries for a 5 night stay, I was told to come downstairs and get it myself. Coffee stand was either without cups or only had hazelnut flavored Creamer. So many things wrong about this 5 day stay. I've booked here before and it was great but this time was really bad. Investigate before booking!
We are very sorry to hear of your disappointing stay and have addressed these issues with management. While the renovation and ongoing pandemic have certainly altered our normal operations, it is no excuse not to provide the warm and guest-focused experience you have come to know and expect from the Embassy Suites. We take this very seriously and appreciate your honest feedback. We hope you will give us another chance once our renovations are completed later this year.
We got way more than we expected with this hotel we really liked it. But the heating system made noise all night long and it was horrible. But we would definitely stay here again
Thank you for leaving us a review! We are so pleased to hear that we exceeded your expectations. I apologize for the disturbance with the heating system and have asked our maintenance team to investigate. We look forward to welcoming you back once our renovations are complete and introducing you to a reimagined Embassy Suites.
Thank you for taking the time to leave us a great review. We are honored to have you stay with us and look forward to welcoming you back again soon!
The room was very nice but you should list online the building is being renovated and the pool doesn't work . That's what I paid for and did not receive also hot breakfast if you don't have a staff serving what's the point of me paying for breakfast that's not even hot but I paid for breakfast n did not expect a muffin. That's unfair and it would be nice to at least get a discount on my next stay please .
Thank you for taking the time to leave us a review. We value the feedback of guests to ensure that we are providing the best possible experience for everyone that walks through our doors. We look forward to being able to offer a fully enhanced and reimagined Embassy Suites that will feature a new pool and dining room that will once again feature our signature hot breakfast. We hope to have you join us once the renovations have been completed in April of 2021. Please feel free to reach out to us directly for any additional comments or details regarding your stay.
The staff is amazing!! And the room were clean. We enjoyed our stay.
The downtown location is great, and the staff are as friendly and professional as you would expect at an Embassy Suites. The facility is old and the decor is dated. That's OK. But the facility is in desperate need of repairs and upgrades. Our suite alone had a missing cabinet door, peeled-off wood veneer, an uncovered hole where the shower arm emerges from the wall, a caulking job around the sink basin (apparently due to a repair) that was embarrassingly bad, and an extremely loud air handler placed directly next to the bed that was so loud when starting up that it woke everyone up repeatedly. Admittedly, if this was a $60/night low-tier hotel, I would give it a pretty good good review... maybe 4 stars. But this was by far the most disappointing Embassy Suites I've visited. Might try the Marriott across the street next time instead.
Thank you for the wonderful review! We look forward to having you stay with us again soon!