Embassy Suites Hotel Winston-Salem3.5 out of 5.0
Recent guest reviews
Great hotel with extremely clean, comfortable rooms and the great manager's reception (free alcohol) and free breakfast. Would recommend for any business trip or even personal vacation stays. Located in downtown Winston-Salem with great local restaurants within walking distance.
This actually happened!!! When you first go into your room, close door and then immediately check to make sure you can get OUT!!! I was locked IN my room. After trying to get out, I had to call to front desk to assist with getting me out. The attitude of service and realization of potential of situation was taken lightly. I will not stay at an Embassy Suites in the future for business or pleasure after this experience and lack of customer service. No follow up or concern from staff while I was staying at hotel for business or after. Share my story with family, friends and co-workers!!! I don't want this to happen to you or your family, friends, co-workers, etc.
Staff made me feel welcome at check in. Breakfast was very good. My omelet was perfect. Suites are large and very comfortable. Courtney S has excellent customer service. When I'm in the area again I will definitely stay here.
This was a great place to stay with a good breakfast and evening reception. The room was huge and the beds were comfortable. Very clean and neat. It was a good location so we could walk to a number of places for dinner.
Have never stayed at the Embassy Suites and from now on I will be their guest at every opportunity. The staff and hotel service was excellent and the location perfect. Bed was extremely comfortable and the room area was great.
The noise was from construction outside the hotel. It started just before 7AM and it was a beeping alarm sound as if a construction vehicle was in reverse. It was almost constant and was very loud (even though I was on the 6th floor). It woke me up and kept me awake. I complained when I checked out and was told that this has been going on a long time, that it is a frequent problem / complaint and that it is outside the control of the hotel. I understand that Embassy Suites can't control outside construction BUT people should know prior to booking that this issue exists. There should be a reduced rate offered for the inconvenience. I will never stay there again.
This hotel is right in the middle of downtown Winston Salem. Many great restaurants are walkable from this hotel. Service was above and beyond what I experience at most hotels. It was a little dated- but honestly I don't care about that. As long as the bed is comfortable, the room is clean and the staff is accommodating, that is all I need- and that is exactly what you get at this hotel.
Had a great weekend. Loved the liavation of the hotel. Staff was very nice. Breakfast wasn't your typical hotel breakfast. The room was very clean. Easy to walk to restaurants and shopping downtown. Would definitely go back!
The hotel staff was excellent. The rooms were dated and worn. The location was great. The breakfast were wonderful. The breakfast and reception were nice. The pool was nice for our children. The parking was very convenient to the activities we enjoyed.
Very pleased with room, easy Walk to many restaurants. Convenient to UNCSA. Be sure if paying at check in for parking in adjacent deck that you get the card pass to scan for exit exit (ask for it if not offered).
Embassy Suites Hotel Winston-Salem places you next to Benton Convention Center and within a 5-minute walk of Frank L. Horton Museum Center. This 146-room, 3.5-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Also near this Winston-Salem hotel are Wake Forest University and BB&T Field.
Start your day off right with a free cooked-to-order breakfast. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
The 146 air-conditioned accommodations feature balconies and afford space to spread out with living rooms. Guests can expect 27-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are other standard amenities.
Guests of Embassy Suites Hotel Winston-Salem have access to an indoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 15 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 731 reviews